DONTARIOUS B. USHER
4436 Oakdale Vining’s Landings, Smyrna, GA 30080
(404) 326-3851, dontarioususher@outlook.com
ACCOUNT MANAGER / SALES EXECUTIVE / BUSINESS DEVELOPMENT SPECIALIST
Account Management/Demand Generation/Strategic Business Planning/Persuasive Communications
Sales Coaching, Training & Development
OBJECTIVE: To obtain an Account Manager/Business Development role in order to utilize my 17+ years of
sales experience to exceed revenue targets, apply expertise in account planning and strategy, and impart
effective closing techniques to expand selling capabilities of sales team
Highly motivated, results-driven Sales Executive with more than 17 years of experience in customer relationship
management, contract procurement, and sales training. Proven ability to cultivate strategic relationships, gain client
confidence, increase and retain customer base, and maximize account sales. Persistent in exceeding quotas
through implementation of strategic selling techniques. Excellent communication skills strengthened by experience
in conducting oral presentations. Equipped with time management/organizational skills, as well as the ability to
work in a fast paced environment, individually or as a team player.
PROFESSIONAL EXPERIENCE
Usher Consulting Group March 2005 - Present
Business Development Consultant Lithonia, GA
Creative Office Solutions January 2016 – March 2016
Kennesaw, GA
• Managed all phases of projects, including but not limited to, assigned tasks/activities, client satisfaction,
quality assurance, validation, and process administration
• Created and maintained effective communications with relevant departments; i.e., sales, customer service,
support and management departments to ensure customer contentment
• Provided writing and editorial support as needed
• Establish and manage Business-to-Business (B2B) relationships and vendor management strategies
• Provide practical business solutions to startups and existing businesses
• Consult with business owners to understand key requirements and strategic direction; Network in person and
over the phone with key decision makers in a designated territory
• Execute tasks and activities throughout all project phases and build an exemplary track record in performing
quality assurance, validation and process administration
• Develop and execute cold calling strategies to prospect target markets
• Negotiate contracts and close opportunities for clients
• Effectively monitor Internet leads and all incoming leads via phone, email and social media
• Represent stand-alone products of genuine interest to customers
• Cross-sell business outsourcing solutions to existing client base
• Evaluate ROI for clients and perform vendor evaluations
• Share best practices with the consulting team to improve business operations
• Advise clients on the benefit and value of transforming their business; Analyze different industry segments
and create solution packages by segments and uses
• Identify potential risks within organizations as a means of proactive marketing
• Provide business evaluation for business owners to better assess their business needs
• Provide accurate work scope, price and business proposal implementation timelines
• Develop and package solutions that maximize customer value, measure business goals, and increase value
• Meet or exceed revenue and gross profit expectations
• Provide exceptional customer service and solutions for all of our clients
• Effectively analyze customer’s needs, business objectives, requirements and planning outlines; Create
comprehensive solution-based proposals for business owners
• Present cost-saving solutions to CEOs and decision makers; Develop tactics with clients to improve
operational strategies
• Provide branding and marketing solutions for business organizations to help improve their company
marketing and advertising efforts

Key Accomplishments:
• Negotiated more than 15 contracts resulting in consulting business increase of more than 90%
• Increased closing ratio in an underperforming region from 10% to 72% after conducting weekly sales classes
to help agents overcome objections
• Identified and implemented cost-effective solutions to meet small to medium size business needs
• Created and implemented business strategies that increased service quality and company profitability
WCCI October 2010 - March 2014
Sales Director/Retail Manager College Park, GA
• Managed Bookstore/Retail national and international wholesale distribution program
• Created a client-specific business plan to ensure growth, retention, and expansion goals were achieved
• Developed annual unit and gross-profit plans by implementing marketing strategies, and analyzing trends
and results
• Established sales objectives by forecasting and developing annual sales quotas for regions and territories
• Implemented national sales programs by developing field sales action plans; Projected expected sales volume and profit for
existing and new products
• Maintained sales volume, product mix, and selling price by monitoring costs, keeping current with supply and demand,
changing trends, economic indicators, and competitors
• Responsible for establishing strategic relationships with national and international business partners
• Negotiated distribution contracts with other retailers and suppliers for client to expand their product reach
• Consistently achieved or exceeded revenue and gross profit expectations
• Created all advertising and marketing plans to be used for product sales in all bookstore locations
• Traveled nationally and internationally to support client’s speaking engagements and oversee retail operations at those events
• Defined and developed the sales process for wholesale distribution department
• Developed sales & marketing training manual to be used by all 24 retail/bookstore locations
• Managed monthly retail convention product sales for all retail operations of both national and international locations
• Supervised 48 bookstore staff members in 24 national locations; Maintained robust staff through regular recruitment, hiring,
orientation and training of new employees; Ensured desired results were achieved by coaching, performance planning,
continual monitoring and assessment of team member performance
• Generated leads, coordinated meetings and proposals, and conducted follow up to meet sales targets
• Procured book-signing and trade show contracts to increase brand awareness and present products
• Managed all retail operations for international Record Label division of organization (Arrow Records)
• Led the development of optimum project and expansion solutions for special product division (CDM)
• Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications,
establishing personal networks and participating in professional societies
Key Accomplishments:
• Increased sales and profits for primary retail locations to $500,000 in 2013
• Increased bookstore sales by approximately $150k in first year as manager
• Increased product revenues from annual conference in one week from $59,000 to $105,000
• Rebranded and established a new worldwide recognition of CDM speaker division and recommended
changes in merchandising for more than 300 products
• Developed new sales process and three training manuals for CDM speaker division
• Spearheaded the purchase of new point-of-sale software resulting in a more streamlined customer
experience for all 22-bookstore locations throughout the United States
Family Security Plan (PFP) March 2007 - October 2010
Sales Agent/Business Developer Atlanta, GA
• Performed lead generation by identifying and qualifying prospects in key markets
• Consistently achieved weekly and monthly sales quota; Maintained consistently high close rate of insurance
sales and efficiently completed all corresponding paperwork
• Developed revenue opportunities through consistent prospecting, needs analysis meetings, professional
presentations and offering applicable insurance solutions
• Developed and secured new business opportunities in assigned region for selling a complete range of
service plans
• Identified opportunities scoped outside of my assigned region within prospect organizations and transitioned
the opportunity to the appropriate internal team for solution design and management

• Developed revenue forecasts and maintained consistent, healthy sales pipeline
• Assisted in the development of sales initiatives to drive new business, create new sales opportunities and
target new markets
• Successfully prospected onsite in credit union lobby or other worksite location to offer the insurance products
or credit union services that can be obtained through credit union membership
• Differentiated as a trusted advisor due to product expertise and quality of customer experience; Successfully
aligned customer operational needs with insurance solutions
• Fostered business relationships and developed rapport with customers at a C-Suite Level; Maintained a
professional working relationship and rapport with all stakeholders
• Responsible for training new sales representatives onsite or at other worksite locations
Key Accomplishments:
• Exceeded sales goals by 150% for new region in 3 months (hired as sole rep to establish new region,
standard target timeline for a rep to achieve quota is 6 months); received new hire achievement award as a
result
• Developed and implemented highly effective closing techniques resulting in attainment of sales goals and
regional territory rank moving from last place to first place in policies sold per month
• Established strategic business partnerships with the City of Atlanta, hospitals and other organizations to help
penetrate product and build brand awareness in the southeast
State Farm Insurance 2007 - 2009
Sales Agent Atlanta, GA
• Trained and developed 10 insurance sales agents to generate leads and build customer relationships
• Facilitated five sales training classes on prospecting and the mechanics of how to increase life insurance
sales to more than 12 State Farm offices throughout the southeast region
• Recognized at annual agent meeting and asked to train interns and local team members
EDUCATION & LICENSES
Bachelor of Science in Sales and Marketing
DeVry University - Atlanta, GA (07/2016)
Insurance Licenses
Property and Casualty (P&C), Life, Health/Medical
REFERENCES AVAILABLE UPON REQUEST