1. Douglas R. Hendershott III
37 Francis Avenue Buffalo, NY 14212
Phone: 585-356-9011 henderd3@gmail.com
OBJECTIVE
 My objective is to utilize my knowledge of finance, marketing, statistics, and business concepts to obtain a role as a
business analyst.
QUALIFICATIONS
 Attended Top 20 business school, bachelor’s degree in finance, double minor in marketing and statistics.
 10+ years of experience including analytics, finance, marketing, customer service, sales, and employee supervision.
 Work well independently and as part of a team, and will assume responsibility without direct supervision.
PROFESSIONAL EXPERIENCE:
Portfolio Management Officer I – Borrowing Base Analyst, Bank of America Corporation (August 2013 – Present)
 Actively monitor a portfolio of clients using multiple internal systems and spreadsheets to determine trends.
 Carefully analyze financial statements and make reconciliation decisions to manage risk for the bank and its clients.
 Provide detailed summaries and trend analysis while making recommendations based on regulatory requirements.
 Coordinate with business partners through all facets of the lending process from loan origination to underwriting.
 Determine borrowing line limits for clients based on their collateral and make future projections.
 Promoted to Bank Officer and consistently the top performer on my team in all performance metrics.
Customer Relationship Manager I, Bank of America Corporation (June 2012 – July 2013)
 Single point of contact and account manager for a portfolio of over 600 mortgages.
 Expert in loan modifications and working with investors to come up with a permanent resolution for my customers.
 Maintain ownership over my accounts and provide them with the best solution based on their individual situation.
 Manage relationships within different internal departments and with numerous business partners.
 Top performer in all metrics among over 300 associates and have been recognized for my outstanding performance
in answer rate, call quality, activities completed, among other categories.
Marketing Manager / Brand Ambassador, 8 Days a week Marketing Inc (June 2010 – June 2012)
 Work with numerous clients to provide brand awareness and interactively communicate key message to consumers.
 Manage daily operations reporting: demographics, sales, customer feedback, and employee training.
 Coordinate event dates with client and review suggestions for improvements with the client.
 Managed launch events ensuring a successful new product release in the Rochester, NY market.
Marketing Intern, MSA Advertising – Raleigh, NC (10/2007 – 01/2008)
 Participated in all agency tasks including: AR, design, research and advertising production.
 Oversee the secret shopper program including scheduling, report editing, and logistics.
 Managed invoice reconciliation, expense sheet oversight, and participated in media placement.
 Expense sheet oversight; organized advertising production and reconciled accounts.
Skills/Community involvement:
 Lead Officer for the Bank of America Community Volunteer organization.
 Member of Toastmasters organization for developing public speaking and leadership skills.
 Excellent presentation skills; comfortable presenting to large audiences in a variety of settings.
 Advanced Microsoft Office including MS Access, macros and some VBA, Photoshop and WordPress web creation.
 Statistical analysis with SAS and Mini-tab, including multiple regression, forecasting, and time series regression.
 Proficient in Spanish, very quick learner with multiple customer service awards.
 Physically reconstructed a low income, community based facility in Buffalo, NY (Shalom Zone) over several years.
EDUCATION:
Bachelor of Science: Business Finance, May 2010 (Double minor in marketing and business statistics)
Miami University; Oxford, Ohio