A presentation for the London Fire Brigade's 'New way of Seeing Social Media' conference for UK and overseas leaders in the public sector at the London Fire Brigade's Headquarters, London on 23rd April 2013.
This outlined the impact that digital and social media can have in government organisations and best practice to use it to improve staff relations and employee engagement.
ITV Laura: http://wallblog.co.uk/2011/07/25/how-the-bbc-lost-60000-twitter-followers/
On Thursday 21 July, the BBC lost 60,000 Twitter followers when Laura Kuenssberg renamed her @BBCLauraK account to @ITVLauraK.
http://mashable.com/2012/12/03/noah-kravitz-lawsuit-twitter/