HEALTHCARE SERVICES
CLIENT SATISFACTION
Presented by
Dr. Israr
Ph.D scholar

What is client satisfaction in healthcare?
 Clients satisfaction about the provision of
Healthcare services is the ultimate indicator of
patients better treatment .
 Satisfied patients are more likely to be
compliant with their medical care plan,
ultimately leading to improved outcomes and
more efficient utilization off healthcare
resources

Factors influencing Clients satisfaction
1. Accessibility of healthcare services
2. Empathy
3. Communication language
4. Response time
5. Convenience
6. Quality of provided services
7. Simplicity
8. Choices of products according to affordable
budget

How you can measure clients satisfaction in
the healthcare?
 There are various methods which can be used to
measure the client satisfaction. While a self-
administered questionnaire is the most common
and systematic method, other methods may
include
 Focus group
 Informal visits with clients by supportive staff
or other clinical staff
 Client suggestion boxes
 Client hotlines

How to improve the healthcare services?
1. Effective communication between patients
and staff
2. Listen carefully to patients complaints and
concerns
3. Setting up of effective equipments , and
diagnostic tools
4. Hiring of competent employs for patient care

4. On call availability of healthcare professionals
5. Offering discount on general tests
6. Patients visits should be schedule according to
their health and requirement
7. Protect patients confidentiality
8. Be open , cooperative and honest
9. Don’t blame to customer
10. Ask questions and take proper history of
patients

4P of patients care
 A structured approach involves
1. Pain (Is it controlled)
2. Personal needs (Does the patient needs
hydration, or nutrition?
3. Position( Is the patient comfortable)
4. Placement (Are personal items and the call
light within reach?

5Ps of patients care
During hourly rounds with patents, our
nursing and supportve staff ask aout the
standard 5ps
1. Potty
2. Pain
3. Position
4. Possessions
5. Peaceful environment

7 ways to increase patients
satisfaction?
1. Provide patients education or awareness
services
2. Upgrdate of your system
3. Improve patients follow-up
4. Focus on communication
5. Creation of easy feedback loop
6. Be transparent about visit expectations
7. Patients confidentiality