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Building Relationships and Engaging Online

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Building Relationships and Engaging Online

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This unit considers how to build rapport quickly, be personable and genuine, and how to engage participants in the presentation. What are ingredients of trust building? We will explore asking questions, using benefit language, and active listening.

This unit considers how to build rapport quickly, be personable and genuine, and how to engage participants in the presentation. What are ingredients of trust building? We will explore asking questions, using benefit language, and active listening.

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Building Relationships and Engaging Online

  1. 1. Dr Tim Baker tim@winnersatwork.com.au www.winnersatwork.com.au Building Relationships and Engaging Online
  2. 2. Unit 1—Presenting & Facilitating: Do’s & Don'ts Unit 2—Influencing to Get Buy-in Unit 3—Building Relationships & Engaging Online Unit 4—PowerPoints: Do’s & Don’ts Unit 5—Presentations Unit 6—Presentations
  3. 3. Building trust Developing rapport Communication skills Benefit language
  4. 4. How do you develop trust with someone you have just met or don’t know too well?
  5. 5. Trust Professional competence Integrity Empathy
  6. 6. Building rapport How do you ‘connect’ with someone? What do you do? What do you not do?
  7. 7. Communication Asking Questions Benefits Language Active Listening
  8. 8. Listening skills Work in groups of three. One person talks about their favourite holiday destination for five minutes. One person listens intently using the characteristics we have discussed. The other person only half listens and is less attentive. Make sure everyone gets an opportunity. Here are some questions to guide your discussion: • How did you feel as the speaker? • How did the listeners feel in the exercise? • What did you learn about listening and attending?
  9. 9. Listening and Questioning Skills Work in groups of three’s. One person adjudicates and two people participate. Rotate to ensure that everyone gets a go. Have a ‘conversation’ following these three rules: You can’t answer the question. You can’t repeat the question You must stick to the same topic. Here are some questions to guide your discussion: What was difficult about that exercise? Who has the power in that ‘conversation’? How did you feel as the speaker?
  10. 10. Paragraphing • Check that you understand what the other person has said. • Let the other person know that you are listening. • Move the conversation on.
  11. 11. Paraphrasing • Work in threes. One person talks to the other about the most enjoyable work project they have worked on. What did you enjoy about it? How did you approach it? etc • The other person practices paraphrasing at different times throughout their outline. • The third person counts the number of times the other person uses a paraphrasing statement. Swap so that everyone gets a go at paraphrasing.
  12. 12. Benefit language (DSB model) D Describe details (briefly) S Explain the suitability of the approach B How does the client benefits? “This consulting program will cover several areas critical of being a good consultant such as …. (details). This will assist you to feel more confident and skilled in dealing with your clients (suitability). The benefits for you are more business and professional standing with your clients (benefits).
  13. 13. Your homework Plan your next presentation taking into consideration the key points here.
  14. 14. Unit 1—Presenting & Facilitating: Do’s & Don'ts Unit 2—Influencing to Get Buy-in Unit 3—Building Relationships & Engaging Online Unit 4—PowerPoints: Do’s & Don’ts Unit 5—Presentations Unit 6—Presentations

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