This document provides an overview of a coaching program for remote work. It includes 6 units on topics like managing performance, coaching, and giving feedback remotely. It then focuses on practicing the GROW model, a structured coaching technique used to set goals, discuss reality, brainstorm options, and plan next steps. The document provides guidance on using the GROW model in check-ins, between meetings, for skill development, and when employees bring problems to managers. It concludes by assigning homework to practice GROW for the next two weeks.

1. Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
Coaching From A Distance

2. Unit 1—Managing
Performance Remotely
Unit 2—Coaching from a
Distance
Unit 3—Giving Feedback
Remotely
Unit 4—Building
Motivation & Morale
Unit 5—Dealing with
Conflict & Negotiation
Unit 6—Influencing from a
Distance

3. Your homework
Improve your one-on-one communication channels.

4. Five Conversations Framework

5. YOUR PERSONAL
COACHING SESSION
GROW USES OF GROW

6. Practise
GROW
• I want you to think about an issue you are
facing at work currently. It could be an
interpersonal issue; a productivity issue; a
career issue etc
• I want you to rate your level of optimism
about solving this problem on a scale of 1
to 10 (10 is high & 1 is low)
• I will ask you a series of questions and I
want you to write you answers down on a
piece of paper.

7. G.R.0.W.

8. GROW Technique
(Whitmore, 1992)
• John Whitmore published "Coaching for Performance"
in 1992 where he developed Alexander’s first influential
model of coaching - the GROW model (goal, reality,
options, wrap-up). It is a model that provides structure
to the coaching conversation.
• Goal –set overall goal and smart specific session goal
• Reality – discuss the reality of the situation
• Options – discuss and brainstorm available options
• Way Forward – plan what will happen next preferably
with written action plan
8

10. Grow Model – 1st step
Goal Formulation
Goal –set overall goal and
smart specific session goal
• For you to be satisfied in this
situation, what would it look
like?
• What are you trying to
achieve?
• How will you know you’ve
been successful?
• What are you aiming for?

11. Grow Model – 2nd step
Reality
Reality – discuss the reality of
the situation
• What are the key things
getting in the way of you
achieving this goal or
outcome?
• What are the barriers to
success?
• What’s stopping you?
• Can you identify the
obstacles?

12. Grow Model – 3rd step
Options
Options – discuss and available
options
• What have you thought
about doing to resolve this?
• What are your options?
• Who can help you resolve
this?
• What are some other
possibilities?

13. Grow Model – 4th step
Way Forward
Way Forward – discuss what
happens next
• Which of these options is
the most feasible?
• Why have you chosen this
course-of-action?
• What’s the next step?
• What support will you
need from me and others?

14. Uses of GROW
• During Check-ins (not every check-in
needs to be a coaching session!)
• In between check-ins
• Skill development
• At the end of a project as a debrief
• When someone comes to you
remotely with a problem that they
want you to solve

15. Challenges of
leading remotely
Tips on
managing
performance
Feedback &
check-ins

16. Your homework
Practice GROW every chance you get over the next fortnight.

17. Unit 1—Managing
Performance Remotely
Unit 2—Coaching from a
Distance
Unit 3—Giving Feedback
Remotely
Unit 4—Building
Motivation & Morale
Unit 5—Dealing with
Conflict & Negotiation
Unit 6—Influencing from a
Distance