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Listen first
- 1. Listen First Workshop I Dr. Michelle Cleere Sports & Exercise Psychology
- 2. Listen First … and keep listening A good way to build respectful relationships A model for effective communication when helping people change
- 3. Listen First is … • A Model of communication • Based on Psychology of Habit Change and Motivational Interviewing • Builds collaboration and partnerships • Can be useful alone, or in combination with other communication approaches • Has application in all relationships
- 4. Learning Listen First requires … • Information • Learning new skills • Practice, practice, practice • Attending to feedback from facilitators • Attending to feedback from client, colleagues & family members • Patience
Editor's Notes
- We are going to talk about a style of communicating.
- It’s about listening and being respective in communication.
- Motivational Interviewing Listen First (LF) is built on the concepts of Motivational Interviewing (MI), an approach to supportive communications with people working through habit changes. It was originally developed by William Miller, a professor at the University of New Mexico, and Steven Rollnick, a professor in Wales. More than 500 research papers have been published on the efficacy of MI in different settings ranging from addiction treatment to brief interventions in health care settings. MI research has been conducted in diverse cultures in the United States, the UK, Europe, Africa, Australia and Asia. John Baer, research professor at the University of Washington, has been the lead consultant with the YMCA team that has developed LF. First introduced in the West Coast YMCA Total Health Project, LF has been widely applied in the formative and pilot Gulick Collaboratives. Th e learnings in 30 corporate YMCAs have been signifi cant. LF is a critical factor in the success of YMCAs that are making the shift from providing membership as a commodity (providing access to facilities, equipment and programs), to membership as an experience characterized by the creation of relationships and opportunities to support the pursuit of a healthy lifestyle.
- It is important to emphasize that learning LF is a process – not simply the acquiring of information. There are actual skills to learn and learning takes rehearsal. Additionally and perhaps more importantly, learning requires a shift in focus away from what one is try to say, to reading feedback from others –”are we connecting?” “Are we arguing?” The reactions of others are the most important source of information for learning LF.