Resume

1. Dylene Diaz
Orlando, FL | Mobile: 954-552-8587 | dylene.diaz@knights.ucf.edu | www.linkedin.com/in/dylene-diaz
EDUCATION
University of Central Florida, Orlando, FL Graduation: May 2021
Bachelor of Science in Business Administration, Marketing
Cumulative GPA: 3.5
WORK EXPERIENCE
UCF College of Business May 2019- August 2019
Digital Media Marketing Intern
• Photograph, design, and schedule content for Instagram, Twitter, Facebook, and LinkedIn in order to maintain strong
brand presence and increase engagement
• Analyze performance metrics of e-mail marketing campaigns via MailChimp to create detailed monthly and annual
reports to improve the overall success of future campaigns
• Compose and edit press releases for blogs, websites, direct mail pieces, etc.
Publix Supermarket-Orlando, FL January 2016 – Present
Coordinator for Customer Service Staff
• Facilitate the funding of partner charities such as but not limited to March of Dimes, Food for All, and Special
Olympics; individually fundraising over $8,000 since beginning of employment
• Organize employee shifts by implementing a structured schedule leading to less in-line time for customers and overall
more systemized rotation of tasks
• Provide premier customer service by resolving various types of client concerns in an efficient manner
LEADERSHIP EXPERIENCE / INVOLVEMENT
Delta Sigma Pi February 2019-Present
Vice President of Merchandise
• Design original merchandise tailored to the personal tastes and budget of the chapter, sold nationwide on the online
marketplace in order to maximize profit
• Communicate with vendors to ensure designs are properly executed and that the most cost effective route is chosen
• Maintain comprehensive records of inventory and ensure surplus inventory is liquidated through strategic marketing,
discounting, and bundling of items
Hallmark of Epsilon Iota Pledge Class
• Created promotional materials for fundraising, specifically to raise proceeds for The Best Friends Animal Society
• Communicated and delegated tasks to committee members to motivate pledges throughout the process of joining the
Fraternity
• Coordinated with executive board to successfully raise over $7,500 in donations
American Marketing Association August 2018 – Present
Active Member
• Attend presentations to gain knowledge on fundamental marketing strategies to utilize in the business world
• Interact with executives from various companies and marketing agencies at biweekly seminars
• Engage in numerous workshops to illustrate an understanding of real-world marketing techniques
HONORS AND AWARDS
Dean’s List – Recognized for academic excellence Fall 2017. Fall 2018
President’s Honor Roll Award – Recognized for 4.0 GPA Spring 2018
ADDITIONAL INFORMATION
Computer Skills: Microsoft Office Suites, Adobe Creative Cloud, WordPress, Canva, Sprout Social, Mail Chimp, Flickr
Languages: Fluent in English and Spanish