Ángeles Sánchez-Elvira Paniagua from Universidad Nacional de Educación a Distancia gave a presentation about Innovative Student Support Solutions for Large Groups as part of the online events by expert pool Student Support within EMPOWER

1. Student Support
Ángeles Sánchez-Elvira Paniagua
Innovative Student
Support Solutions for
Large Groups

2. Student Support
Ángeles Sánchez-Elvira Paniagua

3. Student Support
Ángeles Sánchez-Elvira Paniagua
Mehmet Firat
Guillermo de Jorge
José Mª Luzón
Tim Read
Covadonga Rodrigo
Miguel Santamaría
Innovative solutions for
big numbers supported
by technologies
ANADOLU
 Information and Orientation
tools
UNED
 Online videotutoring services
 Formative Feedback in Open
answers
 Virtual Management of face-
to-face exams

4. Student Support
Ángeles Sánchez-Elvira Paniagua
Massive OPEN & Distance Education Universities
Largest in
Europe

5. Student Support
Ángeles Sánchez-Elvira Paniagua
A real mega-university

6. Student Support
Ángeles Sánchez-Elvira PaniaguaInformation and Orientation for big numbers

7. Student Support
Ángeles Sánchez-Elvira Paniagua
Distance education
students use to have many
questions and doubts …
specially new ones

8. Student Support
Ángeles Sánchez-Elvira Paniagua
Distance education
students use to have many
questions and doubts,
specially new ones
But…
What if you have
thousands of students
asking for information
and orientation?

9. Student Support
Ángeles Sánchez-Elvira Paniagua
Clear information and guide are extremely important
for distance education students

10. Student Support
Ángeles Sánchez-Elvira Paniagua
A #hastag solution to answer doubts

11. Student Support
Ángeles Sánchez-Elvira Paniagua
A multimedia solution to guide students

12. Student Support
Ángeles Sánchez-Elvira Paniagua
Largest university in Europe

13. Student Support
Ángeles Sánchez-Elvira Paniagua
10% of university students in
Spain
8.225 disabled students
1000 inmates
44 years of experience in Distance Education
Blended and online learning since 2000
62 National Local Centers
+ 125 extensions + 16 International sites
1.450 Academics / 7000 tutors /
1.500 Administrative staff
UNED in numbers
250.000 students
all levels of university programs
8 Campus:
A network
of Centers

14. Student Support
Ángeles Sánchez-Elvira Paniagua
Innovative online tutoring & support

15. Student Support
Ángeles Sánchez-Elvira Paniagua
AVIP
A technological solution for
tutoring everywhere, anytime in
syncronous and asynchronous
way
Tutoring for all students

16. Student Support
Ángeles Sánchez-Elvira Paniagua
Hybrid Cloud of academic services
Data Centers
BYOD
e-Administration
E-Profiling,
Data Security
Comunication Networks
Remote Labs
Assessment
and Examining
Webconference/Video
conference
Multimedia Repositories
Covadonga Rodrigo
Learning Platform

17. Student Support
Ángeles Sánchez-Elvira Paniagua
• Activities that include the use of video resources by users in
regions other than those for whom the resources were initially
intended, in a synchronous way
• Activities that are based on using existing videos collected from a
repository
• Activities that include the production and sharing of new user-
generated videos
• Collaborative activities for coordination purposes, teamwork, etc
AVIP LEARNING SCENARIO FRAMEWORK: “Virtual Presenciality”
Covadonga Rodrigo

18. Student Support
Ángeles Sánchez-Elvira Paniagua
AVIP Project (AudioVisual on IP): Multichannel/ Multidevice
Covadonga Rodrigo

19. Student Support
Ángeles Sánchez-Elvira Paniagua
AVIP: Syncronous online platform for webconference
Autonomous video recording: academic staff (Lecturers and tutors), students, etc
Encuestas on-line
Profiles
Documents
Tools Chat
Videos
Digital Board
Online
tests/surveys Covadonga Rodrigo

20. Student Support
Ángeles Sánchez-Elvira Paniagua
Functionalities in an integrated Service Platform
• Synchronous tutoring and academic events (meetings, seminars, conferences, exams, etc.)
• Autonomous recording of videos
• Online Repository of videos
• Download of videos

21. Student Support
Ángeles Sánchez-Elvira Paniagua
Face-to-Face Tutoring
Tutor attends
face-to-face and also
students connected by
AVIP webconfernce
Tutoring Modalities in UNED with AVIP support
Miguel Santamaría

22. Student Support
Ángeles Sánchez-Elvira Paniagua
Face-to-Face Tutoring CAMPUS Tutoring
Tutor attends face-to-face
students and students from
other center/s of the Campus
through AVIP videoconference
Tutor attends
face-to-face and also
students connected by
AVIP webconfernce
Tutoring Modalities in UNED with AVIP support
Miguel Santamaría

23. Student Support
Ángeles Sánchez-Elvira Paniagua
Face-to-Face Tutoring CAMPUS Tutoring INTERCAMPUS Tutoring
Tutor attends face-to-face
students and students from
other center/s of the Campus
through AVIP videoconference
Tutor attends
face-to-face and also
students connected by
AVIP webconfernce
In subjects with very few
students,
a team of tutors attends
students through AVIP
webconferece
Tutoring Modalities in UNED with AVIP support
Miguel Santamaría

24. Student Support
Ángeles Sánchez-Elvira Paniagua
Face-to-Face Tutoring CAMPUS Tutoring INTERCAMPUS Tutoring
Tutor attends face-to-face
students and students from
other center/s of the Campus
through AVIP videoconference
Tutor attends
face-to-face and also
students connected by
AVIP webconfernce
In subjects with very few
students,
a team of tutors attends
students through AVIP
webconferece
Tutoring Modalities in UNED with AVIP support
Miguel Santamaría
Repository of
tutoring videos

25. Student Support
Ángeles Sánchez-Elvira Paniagua
Face-to-Face Tutoring CAMPUS Tutoring INTERCAMPUS Tutoring
Tutor attends face-to-face
students and students from
other center/s of the Campus
through AVIP videoconference
Tutor attends
face-to-face and also
students connected by
AVIP webconfernce
In subjects with very few
students,
a team of tutors attends
students through AVIP
webconferece
Tutoring Modalities in UNED with AVIP support
Miguel Santamaría
UNED at your hand
Repository of
tutoring videos

26. Student Support
Ángeles Sánchez-Elvira Paniagua
AVIP in numbers
OPEN

27. Student Support
Ángeles Sánchez-Elvira Paniagua
La herramienta AVIP
2006-2007: Pilot. Classrooms Interconnection- Audio/Video/Data
2008-2010:
• AVIP generalization in UNED: more than 723 (May 2016)
video- and web-conference
• MCU CODIAN installation
• Flash development for AVIP in different scenarios
• Autonomous multimedia recordings
2009-2016:
• Integral Accesible AVIP Project
• AVIP improvements and AVIP mobile solutions
• Cadena Campus repository: Improvements in the catalog and labelling of videoclasses
• Mobile accesible app
AVIP project evolution
•Installation 30 classrooms (April 2007)
Covadonga Rodrigo

28. Student Support
Ángeles Sánchez-Elvira Paniagua
Assessment for Learning:
Formative assessment for large groups

29. Student Support
Ángeles Sánchez-Elvira Paniagua
Technological solutions por open answers
Helping students
understand their own
learning,
and develop appropriate
strategies for
“learning to learn”

30. Student Support
Ángeles Sánchez-Elvira Paniagua
G-Rubric.
Automatic
Evaluation System
Open Answers.
An exceptional tool
for teachers and
students
Awarded by UNED
and UNESCO Chair of
University Management and Policy
UPC Spain

31. Student Support
Ángeles Sánchez-Elvira Paniagua

32. Student Support
Ángeles Sánchez-Elvira Paniagua
Technological solutions por
face-to-face exams

33. Student Support
Ángeles Sánchez-Elvira Paniagua
Technological solutions por
face-to-face exams
635.463 exams
80 Examination Centers
(Spain and abroad)
 Virtualization of exams
 Organization of face-to-face sessions
 Scanning of exams
 Automatic correction
 Online marking of open questions
exams

34. Student Support
Ángeles Sánchez-Elvira Paniagua
Technological solutions por
face-to-face exams

35. Student Support
Ángeles Sánchez-Elvira Paniagua
Thank you!