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Rob Carrillo | Outreach Coordinator
USER DOCUMENTATION
IN THE EUDAT CDI
The EUDAT Collaborative Data Infrastructure (EUDAT CDI) is one
the major e-infrastructures supporting research in Europe
According to the vision, EUDAT provides a set of interoperable
services that support European researchers in different steps of
the research data life cycle.
2022-06-22 2
EUDAT’s vision:
Data is shared and preserved across borders and disciplines
EUDAT CDI in a nutshell
The EUDAT members
A growing network of
27 European research
organisations, data
and computing
centres from 15+
countries
User Documentation is
considered in two activity
areas of EUDAT:
Service provision
Communications
Was originally developed
during the time of the EUDAT
projects.
Technical writers were in
charge of developing content
in collaboration with the
following teams:
Communication, Training,
and Outreach
Community Requirements
and Engagement
Operations
Approach: user-oriented
Structure: Guided approach,
open
2022-06-22 4
EUDAT User Documentation Overview
EUDAT CDI Secretariat has a User Documentation Team
Membership in the team is voluntary and was populated through a survey requesting
member effort contributions
Team is made up of responsible people from each service or topic
Process:
At least quarterly, the User Documentation Coordinator makes a review of the
documentation and checks whether the documentation is up-to-date
If out of date, the specific content is extracted and worked on independently by the
documentation team.
Once done, it is then checked by the Communications Team for sanity checks and to
consider any UX aspects as well as to see if it will trigger any changes in more technical
communication material
A final version is approved and published.
2022-06-22 5
Current Processes
For EUDAT, User
documentation
plays a role in:
gathering potential
users
User
documentation, if
done right,
contributes to the
organisation’s
overall
communication
strategy
Contributes to
customer
satisfaction
2022-06-22 6
Importance of User Documentation
Feedback
Strangers
Visitors
Leads
Customers
/ Suppliers
Promoters
CLOSE
Contact form engagement
Factsheets
Use cases
Technical Documentation
Brochure
Free packages
eudat.eu @eudat_eu
THANK YOU

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Rob Carrillo - Writing effective service documentation for EUDAT services

  • 1. eudat.eu @eudat_eu Rob Carrillo | Outreach Coordinator USER DOCUMENTATION IN THE EUDAT CDI
  • 2. The EUDAT Collaborative Data Infrastructure (EUDAT CDI) is one the major e-infrastructures supporting research in Europe According to the vision, EUDAT provides a set of interoperable services that support European researchers in different steps of the research data life cycle. 2022-06-22 2 EUDAT’s vision: Data is shared and preserved across borders and disciplines EUDAT CDI in a nutshell
  • 3. The EUDAT members A growing network of 27 European research organisations, data and computing centres from 15+ countries
  • 4. User Documentation is considered in two activity areas of EUDAT: Service provision Communications Was originally developed during the time of the EUDAT projects. Technical writers were in charge of developing content in collaboration with the following teams: Communication, Training, and Outreach Community Requirements and Engagement Operations Approach: user-oriented Structure: Guided approach, open 2022-06-22 4 EUDAT User Documentation Overview
  • 5. EUDAT CDI Secretariat has a User Documentation Team Membership in the team is voluntary and was populated through a survey requesting member effort contributions Team is made up of responsible people from each service or topic Process: At least quarterly, the User Documentation Coordinator makes a review of the documentation and checks whether the documentation is up-to-date If out of date, the specific content is extracted and worked on independently by the documentation team. Once done, it is then checked by the Communications Team for sanity checks and to consider any UX aspects as well as to see if it will trigger any changes in more technical communication material A final version is approved and published. 2022-06-22 5 Current Processes
  • 6. For EUDAT, User documentation plays a role in: gathering potential users User documentation, if done right, contributes to the organisation’s overall communication strategy Contributes to customer satisfaction 2022-06-22 6 Importance of User Documentation Feedback Strangers Visitors Leads Customers / Suppliers Promoters CLOSE Contact form engagement Factsheets Use cases Technical Documentation Brochure Free packages