12. SUPPORT SERVICE MANAGEMENT SALES & MARKETING Order Provisioning Product Mgt AR & Billing Customer Portal Partner Portal Salesforce API Cast Iron service bus
27. Things that a small business can do… Get some free advertising on LinkedIn – set up a company profile & build your contact management database there Stop using paid for conference calling solutions and do conference calls and instant messages on Skype Ditch your exchange server and push your corporate email through Google’s GMail Move your website to Amazon Web services and run it on a cheap low cost instance. (And convert it to Wordpress so that you can edit it yourself) Start using Zoho instead of Microsoft Office if you have to buy a new license
28. Things that a medium size business can do… Start investigating how you can move some of your business systems into the cloud – Saleforce, Netsuite, Right Now Do an audit of your server room – do you have one server per employee? If you pay for an expensive web analytics system; close it down and use Google analytics Next time you think about hiring a programmer, investigate hiring a business analyst instead – programming is giving way to configuration of services. Check out http://www.geticeberg.com/ Find out what others are saying about your business on collaboration platforms like Twitter