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1. CHAPTER 1
COMPANY BACKGROUND
1.1 Brief History of IPCOM Technologies Trading
IPCOM is private limited company which is founded eight years ago to give complete ICT
solutions for its clients. In which the goal is to revolutionize the performance of the ICT through
first class professional services by delivering technology with elegance. This company has experts
who are professionals to accomplish different works with full responsibility and best efficiency.
The company has been working on many projects acquiring them to be more experienced and fully
updated with latest technologies. It’s not the only reason that they are chosen to provide service
but also the company employees including the owner are dedicated and continuously updating
themselves with current technologies. In addition, they are licensed with top international
certifications including CISCO, VMware, DELL-EMC, APC etc.
IPCOM has partnered with top technology solution providers, to make sure its clients have that
right solution they deserve. Since those solution providers are known internationally to be the best,
this makes IPCOM to be among the best solution provider currently working in Ethiopia.
1.2 Vision
Become prestigious technology solutions innovating firm and to join the electronics manufacturing
industry.
1.3 Mission
IPCOM Technologies is committed to design and implement up to date technology by making use
of the internet and in order to gear intelligence in to buildings and homes.
1.4 Core Values
 Customer First: They evaluate their deliverable against how much value they bring to their
customers.
 Integrity: It’s their most valuable asset. It drives them to behave honestly and keep their promises
by doing it right.
 Continuous Improvement: They believe the only way to grow is a continuous improve ment
through plan-do-check-act cycle.
 Best People: Attracting, developing and retaining innovated and talented peoples for their
business.
1.5 Specialties
Structured Cabling, Building Automation, Smart Home Solutions, Systems Integration, Office
Relocation, IT Outsourcing, Video Conference Solutions, End to End Smart IT Solutions for
Office and Home
1.6 Services

2. IPCOM Technologies Trading offer a complete life-cycle of services, including IT Supply Chain
Services, Professional Services, Support and Managed Services, and IT Outsourcing Services
across a comprehensive range of networking. This service includes:
1.6.1 Data Center
This is among the service in which IPCOM is known for. Because, it’s data center that keeps up
with todays pace of business making. And the expertise in in data centers facilities, including
power and cooling optimization, Rack and Cabinets, PDUs, DCIMs, Aisle containments,
structured cabling, Safety and Security Systems, allows the clients to maximize the impact of their
server, storage and virtualization projects.
By Using Modular Data Center, protect on-premise business applications, roll out and implement
software defined data centers, simplify and speed up planning, designing and building their data
center, optimize costs and performance, secure critical applications and their most valuable data,
monitor, automate and control their entire data center physical infrastructure with integrated
DCIM.
1.6.2 Core Networking
IPCOM sees core Network Infrastructure as the platform for all business functions and
communications. They provide a powerful point of differentiation through availability, flexibility,
scalability, performance, and security. We can help you Design, Integrate, Manage and Secure
resilient enterprise LAN and WLAN Infrastructure.
1.6.3 Virtualization
Today Virtualization has become strategy of IT leaders. Virtualization improves business
continuity and resilience and can assist you in disaster recovery preparations.
IPCOM technologies can help companies and organizations harness the power of virtualization to
reduce operational costs and improve automation. Virtualization is also moving beyond the server
and storage domains. Desktop virtualization is on the fast track to mainstream adoption. Desktop
virtualization help them manage device proliferation and operate more effectively and securely in
today's mobile, user-centric workspace.
1.6.4 Unified Communication
Their business understands the value of providing employees with a richer, more consolidated
communication and collaboration experience. That's why a move towards IP telephony (IPT)
forms the foundation of unified communications and collaboration strategy. Migrating from a
distributed, legacy telephony infrastructure to a more integrated, user-centric model abounds with
pitfalls. Perhaps the client already invested in IPT but aren't realizing any cost and efficiency
benefits. Optimal design, effective deployment, security, user adoption and management are all
crucial.
1.6.5 Safety and Security

3. Surveillance is not just about protecting assets from threats. Keeping staff and customers safe is
important too and security solutions need to provide the detail required seeing things clearly.
Surveillance system can be used to remotely monitor property and deter vandalism.
A sophisticated, built-in motion detection system can generate an alarm, which automatically
transmits images to security operators giving them accurate, up-to-the minute information upon
which to base their decisions. Security project involves a number of stages including system
design, product installation, maintenance and support. IPCOM offers a comprehensive set of tools
and features that help their Customers get the right solution for the purpose. They have highly
skilled Engineers and Certified technicians that can take the clients and their business from
beginning to end to address the infrastructure needs they are embarking upon today.
1.6.6 Performance Optimization
Improving the end-to-end performance, availability and security of applications and services
across communication networks. If the data center has evolved over time, it’s possible that it’s not
making the most efficient use of computing, storage and energy resources. Their data center
optimization teams can assist its clients with data center planning, rationalization, migration, and
management across on-premise, hosted, and cloud environments. They ensure that the business
continuity isn’t interrupted and that most precious asset – data – isn’t lost or rendered inaccessible,
through robust backup and recovery systems and techniques.
1.6.7 IT Support Services
Clients can't afford to run the risk of system failure that impacts on productivity of their business.
Their proactive approach reduces risk by identifying problems before they arise. Clients want
annual maintenance support contract for their existing Data Center Power, Cooling, Fire Alarm,
Network Infrastructure, Compute and Storage Server Infrastructure. IPCOM have qualified people
and proven experience to match their support service to match business needs. They also could
help in data center relocation and migration.
1.6.8 Building Automation Systems
The automated systems include, Voice and Data Network, Fire Alarm and Fire Suppression
Systems, Access Control and Video Surveillance Solutions, Public addressing, digital signage,
water and energy saving technologies, keep pace with Internet of Things (IoT) and etc.
1.6.9 SMART Systems
IPCOM believes that smart class room solutions provide more interactive alternatives to traditional
teaching. it deals with variety of practical teaching tools and materials for teachers including
teaching games, exercises and examples that teachers can apply to their courses. The smart as
whole brings flexibility to learning and makes the learning ubiquitous. They have partnered with
range of solution providers that deliver total education innovation solutions that brings learning
class to life with ease. IPCOM could be preferred partner which help to choose the right solution
for their needs. they supply, install, educate and support smart class rooms, by delivering
technology with elegant professional installation services.

4. 1.6.10 Consulting
Technology advisory services help clients to leverage their technology infrastructure and align
technology to their business goals. Their service can be quoted as “Don’t invest for over design,
don’t suffer because poor solution, we can help you to choose right solution that suites and scale
with your business growth.” They also assist different organizations with consolidating their
existing platforms and realizing the operational and cost benefits promised.
1.3 Their Processes
Whether the clients are looking to develop or build new solutions or enhance what they have
already, IPCOM provide expert advice and world class solutions, based on a deep understanding
of customers’ business and technology needs. Their strategic and technical consultancy services
deliver value for client’s business, every step of the way. The step by step process to solutions
have made IPCOM to be the best solution provider in different specialty of the current technology.
Fig.1 Process
1.4 Partners
IPCOM has partnered with top technology solution providers, to make sure the customers have
that right solution they deserve. Those partners include,
 SMART Technologies
 APC by Schneider Electric
 AXIS Communication
 CISCO
 D-Link
 DELL EMC
 VMware
 Microsoft
 Molex
 Red Hat etc.
With those world leading companies, what makes IPCOM special is that it provides training
services for its clients. This training makes the persons who are going to take over and administer
project to be aware of what they’ll do and makes them to easily troubleshoot problems arose.
1.7 Previous Works
Meet and
Consult
Design Implement Train Support

5. IPCOM have accomplished different works with different organizations in different technology
sectors. IPCOM has partnered with Zemen bank in different project for data center upgrade, server
storage, surveillance camera and building automation services. They are very happy with
implementation and support services they are receiving.
In a project titled Turnkey Delivery of IP Surveillance Security Camera System for University of
Gondar, IPCOM Technologies Trading has been contracted to deliver complete solution. They
have received best quality professional services and solution. They are glad to have partnered with
IPCOM technologies trading.
At Dedebit saving and credit micro-finance institution Datacenter IPCOM successfully managed
the design and deployment of data center and disaster recovery project of the institution.
Ministry of Finance and Economic Development, Ethiopia building re-innovation in this project
they participated in designing and inspection of the power systems, Audio Video systems, central
cooling systems and assisting the network infrastructure deployment.
Zemen bank power and communication infrastructure was another project where they successfully
take full part in designing and installation of electrical power systems, installation of central MGE
Glaxy UPS system, designing and installation of the bank's network infrastructure both LAN and
WLAN. And another project are also there.
At Horn of Africa regional and environmental network center network infrastructure, their Project
responsibility includes designing and deploying the network infrastructure: WAN, LAN and
WLAN.
1.8 Organizational Structure
The organizational structure of IPCOM can be clearly as shown in the following diagram. The
general manager is the owner of the company, Ato Fikreyohannes. He controls the overall actions
of the company. The structure which this company uses has made it to effectively do its job. The
secret of the motivation of the employees in the company is that they are all like family and
accomplish all works as if its theirs.
There is clear relationship between the project manager and the site engineers, who are the back
bone of the company, making them to read each other and easily give solution to any problem
which may arose during operation.
Finally, the greatest thing I observed in the company is the team work among the employees and
cooperation for their clients to give the best solution. The following fig. 2 shows the organizational
structure the IPCOM Technologies Trading is using.

6. Fig 2. Organizational Structure
Data center
Team Leader
System Team
Leader
System
Designer
Team of
Engineers
and
technicians
General Manager
Administration Project Manager
Chief Technical
Officer
Sales and
Marketing
Finance
Department
Secretary