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SOFT SKILLS
AUTHOR : MITHUN BANERJEE
DATE: 10-JUNE-2015
C O P Y W R I G H T P R O T E C T E D B Y E C L I P S E T E C H N ...
Topics we will discuss
• Communication Skills
• Body Languages
• Presentation Skills
• Team Work
• Professional Ethics
• I...
Communication skill
Attributes to discuss about Good
Communication Skills
• Making eye contact while communicating with people is important, b...
Written Communication Skill
WRITING EVALUATES A PERSON’S PROFICIENCY INDICATIONS, SPELLING
GRAMMAR ETC…
 ERRORS COMMITTE...
Body Language
Non verbal language
 Face is the index of the mind and it clearly displays the persons
interest
 Body lang...
Attributes of Body Language
Expressions
TIPS:
Smile
Keep an open space
before your upper torso
(eg-don’t fold your arms,
hug your bags and put
thing o...
Presentation Skills
 Presentation skills include planning, preparation & delivery of the message
 Making a formal speech...
Team Work
People of either gender, different age groups, qualification,
status & skills work as a team with a common obje...
Professional Ethics
Professional ethics is the need of the hour always
 When a person is at the work spot, he must think...
Interpersonal Skill
• Interpersonal skills are the life skills we use every day to communicate
and interact other people, ...
Attributes of Interpersonal skills
Verbal Communication - What we say and how we say it.
Non-Verbal Communication - What w...
Etiquettes as part of interpersonal skills
Travel Etiquette
Business
Social
Time and Stress Management
Time management and stress management often are closely
related and discussed together.
Set go...
Time and Stress Management
Leadership Skills
• Leaders, executives & managers need to be very
clear about what they expect from others
• Trust yourse...
Soft skill enhancement presentation
Soft skill enhancement presentation
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Soft skill enhancement presentation

ETS has put some innovative thoughts to insight soft skills, core strength and confidence which might take you to reach Global heights.

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Soft skill enhancement presentation

  1. 1. SOFT SKILLS AUTHOR : MITHUN BANERJEE DATE: 10-JUNE-2015 C O P Y W R I G H T P R O T E C T E D B Y E C L I P S E T E C H N O C O N S U L T I N G G L O B A L ( P ) L T D .
  2. 2. Topics we will discuss • Communication Skills • Body Languages • Presentation Skills • Team Work • Professional Ethics • Interpersonal Skills • Time and Stress Management • Leadership Management Skill
  3. 3. Communication skill
  4. 4. Attributes to discuss about Good Communication Skills • Making eye contact while communicating with people is important, because it shows you are listening to them • Not swearing or shouting because it can be intimidating. • Not chewing gum while having a conversation with them • Not texting while speaking to some one as it will make them think you ignorant • Always try to speak clearly and use words everyone can understand • Make positive facial expressions • Listening to the person you are speaking to • Have a relaxed body languages • Don’t speak over the people • Do keep to the point while explaining something
  5. 5. Written Communication Skill WRITING EVALUATES A PERSON’S PROFICIENCY INDICATIONS, SPELLING GRAMMAR ETC…  ERRORS COMMITTED WHILE WRITING CIRCULARS, REPORTS & AGENDA CONSIDERABLY SPOIL THE IMAGE OF THE WRITER  GOOD VISUAL PRESENTATION USING GRAPHICS, COLOR, BALANCED DESIGN LAYOUT- ADDS SO MUCH TO WRITTEN COMMUNICATION.  KEEP HANDOUTS AND OTHER WRITTEN MATERIALS FOR YOUR PRESENTATION.
  6. 6. Body Language Non verbal language  Face is the index of the mind and it clearly displays the persons interest  Body language presents to the audience what we feel & think about the particular matter Ex: Nodding one’s head  Body language (e.g, arms crossed, standing, sitting, relaxed)  Emotion of the sender & receiver (e.g, speaking clearly, enthusiastic)
  7. 7. Attributes of Body Language
  8. 8. Expressions TIPS: Smile Keep an open space before your upper torso (eg-don’t fold your arms, hug your bags and put thing on your laps Have eye contact-important to establish connection. Be comfortable in your space When resting on your hand keep the insides of your hand faced outward(this makes you are more open)
  9. 9. Presentation Skills  Presentation skills include planning, preparation & delivery of the message  Making a formal speech is one form of presentation  Presentation skills can be broadly categorized into physical oral, & electronic Success in life depends on presenting ideas in an appropriate manners Look at the eyes of audience & speak in a natural, conversational voice  Appropriate voice will make the presentation effective and interesting  Ask for feed back from your audience about your presentation & change accordingly  In presentation especially, stop occasionally to ask the audience understand what you have said
  10. 10. Team Work People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task  The success of any organization largely depends on in the coordinated efforts of its employees  It mainly refers to the agreeableness & co-operation among the team members
  11. 11. Professional Ethics Professional ethics is the need of the hour always  When a person is at the work spot, he must think of his work only  He must put his heart & soul into the work  Each employee is a organic part of the organization & must strive to contribute his mite to the successful functioning of the organization
  12. 12. Interpersonal Skill • Interpersonal skills are the life skills we use every day to communicate and interact other people, both individually and in groups. • People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
  13. 13. Attributes of Interpersonal skills Verbal Communication - What we say and how we say it. Non-Verbal Communication - What we communicate without words, body language is an example. Listening Skills - How we interpret both the verbal and non-verbal messages sent by others. Negotiation - Working with others to find a mutually agreeable outcome. Manners- Basic Etiquettes Problem Solving - Working with others to identify, define and solve problems. Decision Making – Exploring and analysing options to make sound decisions. Assertiveness – Communicating our values, ideas, beliefs, opinions, needs and wants freely.
  14. 14. Etiquettes as part of interpersonal skills Travel Etiquette Business Social
  15. 15. Time and Stress Management Time management and stress management often are closely related and discussed together. Set goals Plan Prioritize Set deadlines Keep an activity log End procrastination…….now Minimize distraction Plan mini breaks Watch what you eat and drink
  16. 16. Time and Stress Management
  17. 17. Leadership Skills • Leaders, executives & managers need to be very clear about what they expect from others • Trust yourself • Keep smiling • • Share & stay together • Always learn new things • Accept responsibility for your self & your actions • Look at problems & challenges • Be grateful always • Love yourself

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