1. SERVANT
LEADERSHIP
Ed Duffy
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2. “The best way to find yourself is to
lose yourself in the service of
others.”
― Mahatma Gandhi
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3. “…when you choose
the paradigm of
service, looking at life
through that paradigm,
it turns everything you
do from a job into a
gift.”
― Oprah Winfrey
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4. "Servant-leadership is all about making the goals
clear and then rolling your sleeves up and doing
whatever it takes to help people win. In that
situation, they don't work for you, you work for
them.”
― Ken Blanchard
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5. “Good leaders must first become
good servants.”
― Robert K. Greenleaf
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6. Learning Objectives
 Understand the concept of Servant Leadership and how
it applies to Lurie’s mission
 Assess your current leadership abilities relative to
Servant Leadership
 Recognize the characteristics of a Servant Leader
 Identify one item related to Servant Leadership to put
into action
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7. Agenda
 Introduction, Objectives, Agenda 3
Minutes
 Reflect on Our Mission 3
Minutes
 Take a Self Assessment 3
Minutes
 Debrief the Self Assessment 5
Minutes
 Examine Servant Leader Traits 3
Minutes
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8. Our Mission
 We are dedicated to the health and well-being
of all children
 We are driven to be leaders in:
 Pediatric healthcare delivery
 Research
 Education
 Advocacy
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9. Our Mission
“We serve children and their families to the best
of our abilities and the limits of our resources.”
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10. What Servant Leadership Requires
 Having the desire to serve
 The will to sacrifice for the sake of the mission and those
we serve
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11. The Difference it Can Make
 Those served grow as persons
 Those served, become healthier, wiser, freer, more
autonomous, and more likely themselves to become
servants
 The least in society benefit or are less deprived as result
 Create organizational change and effectiveness for
children, families, physicians, staff, and volunteers
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12. The Difference it Can Make
 The difference between being a Servant First vs. a
Leader First is in the care taken by the Servant to make
sure that other people’s highest priority needs are being
served (rather than their own)
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13. Self-Assessment
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14. Self-Assessment Debrief
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15. Servant Leader Characteristics
 Are servants first
 Focus on the growth and well-being of others and the
community
 Demonstrate persistence
 Carry the burdens of others
 Act as selfless mentors
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16. Servant Leader Characteristics
 Listen intently and observe closely
 Practice humility and authenticity
 Build relationships and trust
 Approach people with acceptance and empathy
 Lovingly hold themselves and others accountable for
their commitments
 Reinforce the need for service to others
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17. Servant Leader Characteristics
 Share power, put the needs of others first, and help
people develop and perform as highly as possible
 Achieve trust when people have confidence in the
leader’s values, competence, and judgment
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18. Servant Leader Beliefs
 Every person has value and deserves civility, trust, and
respect
 People can accomplish much when inspired by a
purpose beyond themselves
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19.  Based on your self-assessment and this
presentation, identify one action item you can put
into practice related to servant leadership?
Identify One Action Item
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20. “Be kind and merciful.
Let no one ever come to
you without coming
away better and
happier.”
― Mother Teresa
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21. Recap
 Introduced the concept of Servant Leadership and how it
applies to our mission
 Assessed your current leadership abilities relative to
Servant Leadership
 Detailed the characteristics of a Servant Leader
 Identified one action item to put into practice
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22. Additional Resources
 Robert Greenleaf Center:
https://greenleaf.org/
 Serve to Be Great, Matt Tenney
 Dare to Serve, Cheryl Bachelder
 Level 5 Leadership, Jim Collins
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