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Edelman Mobility Quarterly: Edition One

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Edelman Mobility Quarterly: Edition One

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When considering that more than half of Americans is now carrying a computer in his/her pocket, many technologists and marketers have blindly rushed to address mobility as it leads us to who-knows-where. So much of desktop behavior such as email and the web have followed us here, while incumbent text messaging and a newfound lust for apps is chewing away at time spent on the device. Through all of this prescriptive technology, it is critical to respect and understand that liberation from the desktop carries with it disruptions from the offline world and traditional media. These observances and some telling data are included in this first edition of the Edelman Mobility Quarterly.

When considering that more than half of Americans is now carrying a computer in his/her pocket, many technologists and marketers have blindly rushed to address mobility as it leads us to who-knows-where. So much of desktop behavior such as email and the web have followed us here, while incumbent text messaging and a newfound lust for apps is chewing away at time spent on the device. Through all of this prescriptive technology, it is critical to respect and understand that liberation from the desktop carries with it disruptions from the offline world and traditional media. These observances and some telling data are included in this first edition of the Edelman Mobility Quarterly.

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Edelman Mobility Quarterly: Edition One

  1. 1. Edelman Mobility Quarterly: Edition One Mobile Business is Everywhere. Today. August 22, 2012 By Tim Hayden, Senior Vice President, Mobile Strategy, Edelman Digital Edelman Mobility – August 22, 2012
  2. 2. The “Age of Mobility” Has Arrived A s more than 50% of cell phone-carrying Americans now own a “smartphone”, no one can deny that we are well underway into living each day as a mobile society. As the United States eclipsed this veritable and undeniable tipping point of smartphone ownership in the first quarter of 2012, a tremor ran up the spines of CMOs and media executives who believed they had seen it all, surely knowing what to plan and budget for “…every now and again, a truly the coming 3+ years. disruptive technology appears and causes major changes to business, society, or economics. US Cell Phone Ownership It yields non-linear effects on so many levels and at such a grand scale that it’s very hard to grasp 12% the scope until after the dust settles. Mobile computing is Smartphone this type of disruptive Feature Phone technology.” 44% 44% No Cell Phone Michael Saylor, The Mobile Wave, How Mobile Intelligence Will Change Everything SOURCE: “The Smartphone Consumer”, June 2012, Arbitron and Edison Research To put this abrupt shock into perspective, consider that 36% of smartphone-owning Americans have owned such a device for less than one year. Length of Smartphone Ownership 13% Don't Know 10% Less Than 3 Months 18% 3 Month to < 6 Months 9% 6 Months to < 1 Year 1 Year to < 3 Years 17% 3 Years to < 5 Years 31% 5 Years or More SOURCE: “The Smartphone Consumer”, June 2012, Arbitron and Edison Research Edelman Mobility – August 22, 2012
  3. 3. The Dawn of an Untethered World With the explosive growth of tablet computers (~20% of Americans 18+, from multiple sources) factored into view, the dawn of an untethered world grows increasingly more complex with a mix of behaviors and media consumption habits that are causing a dynamic shift in business and life. While technologists and marketers are excited to capitalize on an additional medium, it is crucial to respect how mobile devices and their accompanying technology fit into usage patterns and the daily life script written by the mobile audience. Anyone who dismisses this phenomenal growth and its swift associated changes as simply another medium will soon learn the harsh reality that mobility is about more than a technology and new form of media. This is an evolutionary chapter in human history that will alter our standards of communication, commerce and more. The addiction to, and dependence on, mobile computing is here and now. "Smart" Dependency Almost Never Rarely Sometimes How Often Is Your [SmartPhone] With You or Most of the Time Nearby…in Arm's Length?" Always 0% 10% 20% 30% 40% 50% 60% 70% SOURCE: “The Smartphone Consumer”, June 2012, Arbitron and Edison Research The time has arrived, with urgency, for brands to embrace the opportunities and address the threats that mobility brings to business today. Edelman Mobility – August 22, 2012
  4. 4. All Media Boats Will Rise (Or, “stay afloat”) When considering the untethered audience, now free from the chains of a desktop, one can surely bet heavy on the presence of a mobile device being always there and always on. With this, so much of broadcast media that has been dismissed recently as irritating “push” messaging is actually now back in play. The things users see, hear and experience are now often the catalyst for engaging social media and search tools to learn about, discuss and purchase those products and services with compelling creative, messages and media experiences. The universal presence and probable “in-the-moment” use of mobile technology means that there are multiple pathways and opportunities to intercept and engage known and unknown brand advocates and prospective customers. Integration is critical. At least, aligning all media today is paramount to ensuring advertising, marketing and public relations activities do not miss these opportunities, or “mobile moments.” Offline Ad Exposure Leads to Mobile Search 70% 58% 57% 60% 48% 50% 36% 40% 30% 20% 10% 0% TV Shop/Business Magazines Posters/Billboards Source: Our Mobile Planet: United States, Google/Ipsos OTX MediaCT, US, May 2012 Edelman Mobility – August 22, 2012
  5. 5. Mobile Is Social, Social is Mobile… Much fuss has been made about Facebook’s mobile headaches, and this is for good and valid reasons. It seems as if Facebook never forecasted how use of the social network would change once subscribers were no longer sitting in front of a computer for hours on end. Not only is the experience packed into a smaller screen on a handheld device, but a user is less likely to “surf” the network or her/his newsfeed in the absence of tabbed browsing and prolonged periods of screen attention. The jury is still out in understanding the behavioral balance between voluntary Facebook viewing on a smartphone versus primarily going to the network (web/app) in response to notifications. That being unknown, there is no doubt that the proliferation of smartphone use has resulted in higher volumes of social content. More specifically, visual storytelling has exploded in social media as more photos and videos are captured and immediately uploaded to a social network and/or a microblog, such as Twitter. Of particular note, the rise in popularity of supply-side social apps such as Instagram and Path may demonstrate how smartphone owners are frustrated with/ too busy for Facebook (which is often the object of complaints around poor app and mobile web performance) and have chosen a tributary to the network with less friction and noise. Just know that with real life in the way, social media will be more about “ in-and-out” activity than the dedicated screen attention we knew in the desktop era. Edelman Mobility – August 22, 2012
  6. 6. The Mobile Investment Conundrum In mobile marketing, challenges rise when deciding the technology and tactics in which to invest first or next. Outside of mobile advertising, those technologies that require more involvement by the individual user tend to carry a higher price tag while being used less frequently, if at all by mainstream users. In other words, mobile assets such as native applications, augmented reality and mobile wallets may be adopted and used often by only a brand’s most loyal and (hopefully) influential customers and community members, while the audience at-large is most comfortable with legacy desktop (mobile web) and more universal touch points such as SMS texting and social media. If there is one must-have item in your 2013 marketing plans, it is a mobile web strategy. Mobile search, as the predominant consumer utility on smartphones, and sideways traffic (links shared through social media and email that are primarily accessed via a mobile device) are together responsible for the majority of all mobile web traffic. Those brands that are delivering brief, actionable content to the arrivals of this traffic stand the greatest opportunity to convert it into business. Those who do not optimize a mobile web presence and mobile search strategy are missing a significant portion of their existing or inquiring audience. Edelman Mobility – August 22, 2012
  7. 7. Mobility Tips For the End of 2012 Mobility is About Behavior, Not Technology Put forth the diligence and research to understand your individual and audience segment behavior. Framing their daily contextual situations from home to office to play, alongside analysis of existing marketing data, is imperative to making decisions on where to focus and invest. Don’t Forget, It is Still a Phone! Within mobile apps and on the mobile web, ensure a clickable phone number or “click-to-call” button is on each screen of navigation. With so much search inquiry coming from handheld smartphones, do not ignore or lose respect for the power of the human voice to qualify a transaction or relationship. Capitalize on the Intimacy The smartphone is the most intimate consumer electronics device we have ever carried. It is just as private as it is social, and we have opportunities to curate personal feedback and data direct from the user on top of objective metrics on the use of the technology. Mobile is Busy In addition to the many apps, texting, email and social media that converge on a smartphone (how convenient), we must respect that the individual is now liberated with places to go, people to see and things to do. Attention spans have no option but to shrink in this environment, and so too should our messaging and “asks” of the mobile audience. The “Push Button” Life Make it easy. The performance of your mobile marketing efforts will be largely dictated by the simplicity and ease of use of your mobile apps, mobile website and other channels accessed through smartphones and tablets. Seriously, if an 8-year old cannot navigate any of these without parental guidance, then you cannot expect your customers to consistently use them. Don’t [Always] Believe the Hype Beware of “shiny objects” and over-stimulating statements from developers. Mobile technology makes many things possible, while what is plausible or probable for widespread and successful adoption today is not as great as the potential. In other words, not everyone can afford a new smartphone or tablet with the latest functionality, and only a select few of your customers have the bandwidth or consideration to experiment with new technology. Edelman Mobility – August 22, 2012
  8. 8. “Go Mobile, or Go Out of Business”* The “Age of Mobility” is nothing new. Humans have been upright, walking and mobile for nearly 4 million years, while we have been sitting in front of keyboards for less than 200 years. It is this evolutionary reality that has alarms blaring across the business world, and it is for this human reasoning that no brand can afford to ignore or dismiss the rise of mobility as just another technology trend. The data, media and integrated business opportunities that are arriving alongside mobile liberation and an untethered audience may create a more segmented, complex marketing puzzle. In the end, this is about market communications, customer service and business operations working together to assume a real-time actionable role; one which is a more human role. This inaugural edition of Edelman Mobility Quarterly is primarily focused on statistics and observations specific to the use of smartphones and tablets in the United States. The point-of-view and opinion presented here is sighted on select areas of responsibility to address shifts in mobile technology adoption and usage that has been brought to our attention as immediate and urgent. There are vast differences in the way mobility is being addressed by business and how it is reshaping consumption habits. Industry by industry, brand by brand, this disparity becomes even more complex when comparing the unique traits shaped by geography, culture and economic conditions. At Edelman Digital, we respect the need to be agile and diligent when scoping mobile solutions, and this has become a top priority for our Global network of offices and services to ensure each client is prescribed an appropriate and effective solution based on these coordinates. Each quarter, a new edition of Edelman Mobility Quarterly will be shared with clients, partners and the public at-large. Please enjoy this resource and supplement to navigating the exciting future ahead. *a popular battle cry heard within the Online Services Division at Citrix (makers of GoToMeeting, PODIO and other online collaboration tools) Edelman Mobility – August 22, 2012
  9. 9. Questions & Inquiries Photo Credit: Tyson Goodridge on Flickr Tim Hayden is SVP, Mobile Strategy for Edelman Digital. In this role, he helps teams and clients understand the current and future landscape of mobility in order to develop appropriate integrated strategies and programs. Tim can be contacted on Twitter (@TheTimHayden) or via email (timhaydenATX@gmail.com). He is also a frequent contributor to EdelmanDigital.com, where insights and opinions are shared on the larger view of emerging technology and human behavior. (The opinions expressed within this report are his and do not necessarily reflect those of Edelman Digital or its clients.) Edelman Mobility – August 22, 2012

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