The document discusses knowledge management and issues around finding information efficiently. It notes that knowledge workers spend 15-30% of their time gathering information but are often unsuccessful. Traditional knowledge management approaches have limitations. Web 2.0 tools like wikis, blogs and RSS are gaining popularity for internal knowledge sharing, but bring challenges around consistency and information overload. Enterprise search is also an important trend, but users demand more than basic text search capabilities.

1. Knowledge
Management 2009
Einat Shimoni
EVP & Senior Analyst
Enterprise Applications,
Analytics & KM Strategies
Read more at:
www.einatstki.blogspot.com
1
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

2. The problem with Knowledge
It takes too much time to find
the information needed to
complete tasks
The Problem:
Lack of information
Too much data!
2
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

3. Let’s see the numbers
The typical IW spends up to 25% of the day searching
for the right information to complete a given task.
Ineffective searches/wasting time looking for
information can cost companies up to 10% in salary
expenses (Butler Group)
Employees spend 12 hours a week on info-gathering
tasks: mostly, unsuccessfully. (Accenture)
Knowledge workers spend 15%-30% of their time
gathering information, but are successful less than 50
percent of the time. (IDC)
The amount of new technical information is doubling
every two years
3
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

4. Management tools usage & satisfaction
Source: Bain & Company (Mng. Tools 2007)
Very low satisfaction from KM
But very high usage as a management tool!
4
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

5. KM Radar
what’s happening today?
Interest
RSS
Implementing
Social
Networks
Wikis
Using
Packaged Enterprise
“KM” Search
Gateway Portals
Document
Mng.
5
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

6. Knowledge Management Trends
KM is becoming more process-
dependent
should be combined in every-
day tasks
Timing and context are
everything
6
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

7. Knowledge Management Trends
Fewer large-scale “KM projects”
KM is not THE goal but the enabler
The information should “come to the
right user” at the right time within
the right context
7
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

8. Web 2.0 Systems Definition
“Systems that harness network
effects to get better the more
people use them”
- Tim O’Reilly
8
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

9. Web 2.0: User is at the center
9

10. Web 2008: Wisdom of Crowds
10
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

11. Web 2.0 for Internal KM:
Definitions
Wikis:
“A quick and simple method of building databases and
Internet sites in which the content is written, edited,
and reviewed by the surfers”.
Blogs: (short for Web log)
“A blog is a personal diary in which the blogger writes
posts that Internet surfers can read and usually also
respond to”.
RSS (Really Simple Syndication):
“RSS is an easy, effective, and low-cost tool for
collecting relevant sources of information and
providing users with links to the content of interest”.
Source: 11
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

12. Web 2.0 for Internal KM
 Hard to maintain consistency & quality
 Creates an overflow of information
 Unlike the web, no economies of scale for the
enterprise
12
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

13. Web 2.0 for Internal KM
 Old model has largely failed
 Excellent practices for collaboration
 Wikis has proven very effective for project teams
Source: Byeday 13
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

14. Main Differences
 Traditional KM: Expensive, IT-dependent, complex
Web 2.0 KM: Cheap, simple to set up, run and use
 Traditional KM: Top-Bottom, Centrally Managed, controlled
Web 2.0 KM: Bottom-up, decentralized, not “controlled”
 Traditional KM: “The larger the org - the harder it gets”
Web 2.0 KM: The larger – the more “searchable”
14
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

15. Have organizations entered Enterprise 2.0*?
(Source: Cutter)
Planning Already
im plem entation launched
Not at all
7% 8%
33%
Early
Experim ents
18%
Gathering info
34%
A third of worldwide orgs are gathering info,
another third have started…
* Enterprise 2.0: The implementation of Web 2.0 for enterprise needs.
Doesn’t include client-facing initiatives 15
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

16. Enterprise Search
Market / Vendor Trends
Market Consolidation & Price competition
Basic enterprise search will eventually become
a commodity
One “search point” for all kinds of data
3 classes of Search vendors:
Low level (semi-free)
Mid level
High level (content applications)
16
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

17. Enterprise Search
User Trends
Everyone wants search but not for any price
Simple text search is no longer enough:
Conceptual search & automatic categorization
Access to all applications from a single place
Hebrew support/morphology
Some will try the “folksonomies” approach:
peer feedback to determine relevancy of info
17
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

18. Read more on this topic at:
www.einatstki.blogspot.com

19. Einat Shimoni
EVP & Senior Analyst
Enterprise Applications,
Analytics & KM Strategies
19
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info