1. Elaine Eiler-Mough (Deborah)
2352 Debra Dr. Springfield, Or. 97477
541-228-0131
Eiler-MoughE@lanecc.edu
Instructional Coordinating Specialist
Profile More than 15 years of experience in customer service, staff support, and office
operations with strengths in problem-solving and trouble-shooting,
planning/implementing proactive procedures and systems management.
Solid computer skills. Extensive working experience with MS Office,
BANNER, Lumens.
Proven background working with Oregon, Federal, and local agencies.
Excellent written and verbal communications skills.
Regulatory, AP/AR, & HR Management Experience.
Synopsis of
Achievements
Chair, LCC-DCA Safety Committee
Member, Lane Community College - Safety Committee
Member, Lane Community College - Emergency Planning Team (EPT)
CERT Training
CASA (Court Appointed Special Advocate)
Employment Instructional Coordinating Specialist
Lane Community College 2014 – present
½ Time-Successful Aging Institute (SAI)
½ Time Senior Companion Program (SCP)
SAI -- -Administrative support/reception for SAI/SCP office: phones (20
calls/day), walk-ins (15/day), general inquiries by email (10/day) on
average. Fielding/responding to requests to teach from potential
instructors. Fielding/responding to initial requests from the 40 businesses,
non-profits, & governmental organization partners. Building all classes.
Ensuring smooth student registration in Lumens & Banner (assisting
students who register themselves & actively processing registration slips
coming from SAI partner organizations). Coordinating registration &
processing payment for instructors

2. Responding to student and instructor needs ongoing, and providing
needed information/training including technical assistance. Processing of
sponsored account registration for students ie., Voc Rehab, Confederated
Tribes, Looking Glass, etc. Writing/posting monthly SAI e-newsletter to
1200+ readers (at their request, vs on lists). Invoicing organizations
providing financial sponsorship, then ensuring they receive/acknowledge
benefits received. Drafting/editing SAI copy for "Schedule”. Creating
flyers to help partners publicize our collaborative classes. Tracking SAI
income & expenses ongoing and keeping manager up to date. Creating
Awards of Completion for Personal Care Aide class and special offsite
classes, including those at Senior & Disabled Services and at Trillium.
Maintaining all SAI supplies & equipment, ordering as needed.
Representing SAI in CE Operations Team, to facilitate smooth
collaboration between CE/SAI. Filing and maintaining all files/paperwork
involved with all of the above, in accordance with college policies.
Provide backup at CE peak registration periods. Coordinating with CML
and community businesses to organize community outreach events.
Helping with planning & execution of annual Community Connections
Network event involving 50+ guests and benefiting CE/SAI/SCP.
Processing Purchase Orders. Writing & securing printing of monthly
submissions to "NW Boomer & Senior News”. Writing & securing
printing of monthly submissions to "Lane Weekly". Assisting manager in
all aspects of partner and sponsor development as needed. Assisting
manager in preparation, outreach, and ongoing support of 30-member
SAI/SCP Advisory Council as needed, especially for their quarterly full-
council and sub-committee meetings. Coordinating and following through
on IT requests. Making travel arrangements and coordinating payment for
staff participation in meetings, conferences, etc.
SCP -- -Providing ongoing support of the 60+ Senior Companion Program
volunteers via office meetings, phone & email requests, etc. Processing
timesheet paperwork for 60+ volunteers' each month so they will receive
correct federal stipend pay out of CNCS grant. (This involves ensuring all
timesheets have been pre-approved by Volunteer Stations, error-checking
each timesheet, correctly logging hours in-house, then sending all to
College Finance so that checks can be sent promptly. (All monies come
from the federal CNCS grant). Assisting in ongoing recruitment of Senior
Companions in community, through college, through Volunteer Stations,
etc. Providing initial check on all Senior Companion applicants, including

3. running all through National Sex Offender database as required by CNCS
grant. Assisting volunteers understand and turn in accurate and timely
documentation as stipulated by federal CNCS grant for Program
participation, including annual MD approval to participate, up-to-date car
insurance information, etc. (always following FERPA, HIPPA, and other
federal & college regulations.) Paying annual Program insurance,
National Senior Corps membership, and Oregon Senior Corps
membership from grant funds annually. Assisting in coordination of pre-
service trainings for potential Companions, including scheduling of
dates/times, volunteers, rooms. Coordinating food & other logistics for
three special event in-services each year, involving 60+ Companions, an
average of 25+ Volunteer Station representatives, and special guests
including US Rep DeFazio, Mayor Piercy, CNCS federal officers,
SAI/SCP Advisory Council members, and Lane officials. Sending
reminders, processing, & tracking specific & distinct amounts of in-kind
donations from the 20+ Volunteer Station agencies. Invoicing,
processing, & tracking distinct amounts of cash donations from 20+
Volunteer Stations, as per each Station's specific agreement, in accord
with College Finance. Processing & tracking cash donations, then
sending all through LCC Foundation. Registering SCP volunteers in
Lumens & Banner for all pre-services, in-services, and special trainings.
Assisting in preparation, execution, and follow-up of every week-long
pre-service training for new volunteers, averaging 6/year. Assisting in
preparation, execution, and follow up of every monthly mandatory 4 hour
in-service meetings involving 60+ Companions. Coordinating criminal
background check procedures for all potential Senior Companions with
Sheriff's office and Senior & Disabled Services. Training Senior
Companions 1:1 and in small groups on various aspects of their work,
during pre-service and monthly in-service meetings. Tracking & reporting
mileage reimbursement for Companions, in concert with Special Mobility
Services, as per CNCS grant. Tracking meals reimbursement for
Companions, in concert with Senior & Disability Services, as per CNCS
grant. Maintaining all SCP supplies & equipment, ordering as needed.
Filing and maintaining all files/paperwork involved with all of the above,
in accordance with federal CNCS grant and college policies

4. Administrative Support Specialist
Lane Community College 2009-2014
Provide administrative support for staff of the department.
Designated and implemented Shelter in Place Locations –LCC-DCA
Co-ordinated with Lane Community College Public Safety Department
Continuing Education active shooter drill 2013.
Co-ordinated with Lane Community College Public Safety Department –
All department DCA active shooter drill. 2014.
Provide office support by answering phones, taking messages, filing, copying,
ordering and providing general information to staff, students and the public.
Instructs students in CE registration procedures and college policies/procedures.
FTE and enrollment tracking for CE classes.
Schedule and coordinate meetings, tours or training events and make
appointments for staff and students.
Coordinator: Lane Community College; Continuing Education Department
2010 Fashion Design Show.
Coordinator: Great American Shake- Out for Lane Community College DCA
2012, 2013 and 2014.
Coordinator, with Lane Transit District: LCC- DCA
participation in 2013 and 2014 Commuter Challenge.
Coordinator: Lane Community College DCA Blood Drive, 2013 and 2014.
Type, process and file various forms; perform a variety of word and data
processing tasks for CE staff; type letters, labels, lists, forms, memos,
instructional materials and reports.
Send out registration and information packets; gather information, tabulate it and
prepare charts; keep logs and maintain tracking systems for data.
Gathered required information and assembled successful grant application
for AED station – LCC - DCA 2014
Supervised student workers.

5. Customer Service – Overages, Shortages and Damages Clerk
Yellow Transportation – Eugene, OR 2008-2009
Branch Customer Service Representative
Scheduling appointments, daily data entry, invoicing, billing and maintaining
fiscal records.
Identifying, tracking, locating, and resolving shipping overages, shortages, and
damaged freight.
Logging, routing and resolving customer complaints.
All inclusive office support for local branch office including composing and
editing correspondence, documents, data compilation and report
preparation.
Safety and Compliance Manager
KAT Transportation – Eugene, OR 2004 – 2007
Safety and Compliance Manager
Responsible for hiring, screening, training and competency determinations for
all employees. Duties include but not limited to:
 Paper screening of applicant
 Interviewing applicant
 Running DMV check of applicant
 Running Insurance check of applicant
 Sending applicant in for drug screening
 Receiving and documenting results from drug screening; DMV check and
insurance check
 Hiring of qualified applicant
Upon Hiring:
 Compiling necessary paperwork for employee packet to ensure compliance
with state and federal regulatory agencies
 Training employee in company policy
 One on one safety and compliance training per OROSHA, FMSCA, ODOT
and DOT regulations and procedures.
 Place employee in random drug screening pool and notify employee not
more than 2 hours before the start of his/her shift that his/her name has
been drawn for testing.
 Receiving and documenting results.

6. Responsible for state and federal regulatory compliance:
 Creating and maintaining driver files per FMSCA, ODOT and DOT
regulations
 Creating and maintaining power unit files per FMSCA, ODOT and DOT
regulations
 Tracking and maintaining driver’s daily log sheets and mileage
 Tracking and maintaining intra-state and inter-state driver mileage
 Reporting of mileage to the proper agencies
 Representing the company during all regulatory audits state and federal
Executive Assistant to CEO, performing extensive office duties including
desktop publishing and database management examples being:
 Creating and maintaining power unit maintenance database
 Documenting when and where power unit maintenance was completed
 Drivers hours
 Safety presentations
Safety:
 Present quarterly safety presentations
 Terminate drivers who do not fall inside the company, federal and state
safety guidelines
 Investigate, document, and respond to all accidents and company
vehicle claims.
 Work with insurance adjusters and local authorities relating to a company
accident.
H / R Safety and Compliance Manager
McKinney & Son – Eugene, OR 2000-2004
H/R Manager, Safety Director
Responsible for hiring, screening, training and competency determinations for
all employees. Duties include but not limited to:
 Paper screening of applicant
 Interviewing applicant
 Running DMV check of applicant
 Running Insurance check of applicant
 Sending applicant in for drug screening
 Receiving and documenting results from drug screening; DMV check and
insurance check
 Hiring of qualified applicant

7. Upon Hiring:
 Compiling necessary paperwork for employee packet to ensure compliance
with state and federal regulatory agencies
 Training employee in company policy
 One on one safety and compliance training per OROSHA, FMSCA, ODOT
and DOT regulations and procedures.
 Place employee in random drug screening pool and notify employee not
more than 2 hours before the start of his/her shift that his/her name has
been drawn for testing.
 Receiving and documenting results.
Responsible for state and federal regulatory compliance:
 Creating and maintaining driver files per FMSCA, ODOT and DOT
regulations
 Creating and maintaining power unit files per FMSCA, ODOT and DOT
regulations
 Tracking and maintaining driver’s daily log sheets and mileage
 Tracking and maintaining intra-state and inter-state driver mileage
 Reporting of mileage to the proper agencies
 Representing the company during all regulatory audits state and federal
Executive Assistant to CEO, performing extensive office duties including
desktop publishing and database management examples being:
 Creating and maintaining power unit maintenance database
 Documenting when and where power unit maintenance was completed
 Drivers hours
 Safety presentations
Safety:
 Present quarterly safety presentations
 Terminate drivers who do not fall inside the company, federal and state
safety guidelines
Owner – Manager
E & J Logistics – Springfield, OR 2000-2005
Co-owned and operated-shipping logistics company
Responsible for hiring, screening, training and competency
determinations for all employees. Duties include but not limited to:
 Paper screening of applicant
 Interviewing applicant
 Running DMV check of applicant
 Running Insurance check of applicant
 Sending applicant in for drug screening

8.  Receiving and documenting results from drug screening; DMV check and
insurance check
 Hiring of qualified applicant
Upon Hiring:
 Compiling necessary paperwork for employee packet to ensure compliance
with state and federal regulatory agencies
 Training employee in company policy
 One on one safety and compliance training per OROSHA, FMSCA, ODOT
and DOT regulations and procedures.
 Place employee in random drug screening pool and notify employee not
more than 2 hours before the start of his/her shift that his/her name has
been drawn for testing.
 Receiving and documenting results.
Responsible for state and federal regulatory compliance:
 Creating and maintaining driver files per FMSCA, ODOT and DOT
regulations
 Creating and maintaining power unit files per FMSCA, ODOT and DOT
regulations
 Tracking and maintaining driver’s daily log sheets and mileage
 Tracking and maintaining intra-state and inter-state driver mileage
 Reporting of mileage to the proper agencies
 Representing the company during all regulatory audits state and federal
Safety:
 Present quarterly safety presentations
 Terminate drivers who do not fall inside the company, federal and state
safety guidelines
 Investigate, document, and respond to all accidents and company
vehicle claims.
 Work with insurance adjusters and local authorities relating to a company
accident.
Education &
Training
Fountain Valley High School 1974-1978
Graduated 1978
Certified Nursing Assistant 1991
FMSCA and ODOT Trainings:
Safety and Compliance/Drivers logs 1998
Safety and Compliance/Power Unit record-keeping 1998
Safety and Compliance/How to pass an audit 1998
Safety and Compliance/Random drug screening 1998
OSHA Trainings:
Train the Trainer 2005
Safety & Health Management 2011

9. Hazard Identification and Control / Job
Hazard Analysis 2011
Safety Meetings and Committees 2014
Accident Investigation 2011
Hazard Identification and Control 2011
Safety and Health Management Principles 2011
FEMA
ICS-100 Incident Command System 2011
IPAWS 2016
References Furnished Upon Request
.