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   Management system improvement proposition   For Top Management                            Process Management         ...
purpose                           2   We would like to expose business value of applying    the Process Approach to manag...
Agenda                               3• Motivation• Theory of Process Approach to management:   Alternative approaches  ...
Motivation                                 4CMMI -> success    Process (QMS) ->SW dev. Organisation                   -> S...
Functional Approach basis:                       Departments, Functional Units                                            ...
Process Approach basis:                                Business value adding chain                                        ...
Theory of Process Approach to Management:                                   Alternative approaches              Functional...
Theory of Process Approach to management:                 categories of business processes                                ...
Theory of Process Approach to management:Process driven goals achievement (Low-cost Airlines Example)                     ...
Theory of Process Approach to management:     Process driven goals achievement (Example)                         10Process...
IT company management system project   Business development strategy and business process map                             ...
IT company Business Process Structure                                          12                                         ...
TEAM management system project                       Control and management system                                        ...
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Process approach to Management system. Improvemnet proposition. Shortened.

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Process approach to Management system. Improvemnet proposition. Shortened.

  1. 1.  Management system improvement proposition For Top Management Process Management AS A BUSINESS DEVELOPMENT DRIVER Elena Petrova, Anastasia Kuzmenko June 5th, 2012
  2. 2. purpose 2 We would like to expose business value of applying the Process Approach to managing the company. We invited people who take part in TEAM management, who may impact business development and are expected to make weighted decisions. We expect your opinion on implementation of process approach as TEAM management systemProcess Management Elena Petrova, Anastasia Kuzmenko June, 2012
  3. 3. Agenda 3• Motivation• Theory of Process Approach to management:  Alternative approaches  Process and categories of business processes  Process driven goals achievement (Example)• IT company management system project  Business development strategy and business process map (our vision)  Control and management system (our proposition)Process Management Elena Petrova, Anastasia Kuzmenko June, 2012
  4. 4. Motivation 4CMMI -> success Process (QMS) ->SW dev. Organisation -> SW dev. project Audit What is a Process Approach to Management? How to identify processes correctly? Who needs data and which one?Process Management Elena Petrova, Anastasia Kuzmenko June, 2012
  5. 5. Functional Approach basis: Departments, Functional Units 5 President Goals and Expectations VP of Service VP of VP of VP of Human VP of Sales Delivery Engineering Infrastructure Resources Service Sales Delivery Sys Admins Recruiters People Managers SW Dev SW Dev Project 1 Project 2 Communication Channels QC QC QC QC Engineers Engineers Engineers EngineersClient Elena Petrova, Anastasia Kuzmenko June, 2012
  6. 6. Process Approach basis: Business value adding chain 6 New Goals and Expectations engagementPresident Account Management Profit Service Engineer Deliver Sales Project Support Delivery s y IT Staff Recruitin Accountin infrastru Develop Client g cture g ment References/ New Clients Communication ChannelsProcess Management Elena Petrova, Anastasia Kuzmenko June, 2012
  7. 7. Theory of Process Approach to Management: Alternative approaches Functional 7 Process Functional Groups (Departments) • Team work (a System) management – Less imbalance in resource utilization and  High specialization, but a risk of effectiveness performance imbalance among – Personnel is more reliable departments – Team spirit and loyalty  management systems may vary and there • Goal oriented approach is a risk of information duplication and losses – Easier to control and evaluate the status  Distributed responsibilities (per – Better results (quality, client satisfaction) function), but difficult to find accountable – Personnel is more innovative for the final result • Identification and standardization of Task oriented approach areas of uncertainty and those with  Personnel may not understand their high defect density importance in the organization – Result of process is more people  Good performers are required independent Situational and crisis management – More attention to risks  Success depends on personality • Transparency in staff development and  Each activity is unique and it’s lessons compensation are not applicable for further work – Staff development needs and goals are clear – Personnel is more motivated – Personnel is more realistically thinkingProcess Management Elena Petrova, Anastasia Kuzmenko June, 2012
  8. 8. Theory of Process Approach to management: categories of business processes 8Business Processes:• Main (produces value for customer)• Management• SupportEach process should have:1. Purpose, expected result2. Client (needs results)3. Owner (responsible for meeting expectations)4. Boundaries5. InterfacesProcess Management Elena Petrova, Anastasia Kuzmenko June, 2012
  9. 9. Theory of Process Approach to management:Process driven goals achievement (Low-cost Airlines Example) 9 Mission: Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. Vision: Continue building on our unique position -- the only short haul, low-fare, highfrequency, point-to-point carrier in America. Developed from material by the Balanced Scorecard Collaborative and Harvard Business Review (Kaplan & Norton)Process Management Elena Petrova, Anastasia Kuzmenko June, 2012
  10. 10. Theory of Process Approach to management: Process driven goals achievement (Example) 10Process Management Elena Petrova, Anastasia Kuzmenko June, 2012
  11. 11. IT company management system project Business development strategy and business process map 11 Earnings Extend Business Increase profit of New Contracts w/Existing clients engagement HR assessment Marketing and Service Delivery Sales Work and allocation Organization/PM Account Process Analysis Recruiting Software Management and Optimization Development Product Quality Staff Development IT Infrastructure Assurance Resources, Tools and Knowledge Resource and expenses tracking tools Savings QMS Standards (Quality and Professional) Soft Skills Productivity data, etc.Process Management Elena Petrova, Anastasia Kuzmenko June, 2012
  12. 12. IT company Business Process Structure 12 Busines Analysi sProcess Analysis and Control s DevelopOptimization mentService DeliveryAccount Management Account ManagementMarketing and Sales Client WorkHR assessment and Contrac Transitio Deliver Engag Impleme Work Support t n to Ops y DeliverAllocation ement ntation Impleme Work Deliver y ntation Impleme yProduct Quality ntationAssuranceWork OrganizationSW dev IT Staff Recruitin Accountin infrastru Develop g g cture mentRecruitingStaff Development Process Management Elena Petrova, Anastasia Kuzmenko June, 2012
  13. 13. TEAM management system project Control and management system 13Process Boundaries Interfaces KPI OwnerService Delivery Client business needs Client Engagement Revenue growth $, Operational analysis, process, Project Billable headcount growth Director Process tailoring Planning process, [N], Project profit margin % Process Monitoring (for QMS (Administration business needs and section), Contracts. collaboration satisfaction)HR assessment and Personnel performance Professional Turnover, Time in Team Personnelallocation improvement; development and Director Personnel time and skills career plan, HR allocation process, Retention Personnel adaptation programHR administration Employment and Accounting process COGS Administrat Compensation ion Director HR Accounting legal supportProcess Analysis and Operations Efficiency and External Analysis and Dynamics of KPI ProcessesOptimization Productivity analysis; Optimization methods improvements Optimizatio Process Compliance n Director check; Management System effectiveness evaluation;Process Management Elena Petrova, Anastasia Kuzmenko June, 2012

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