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Strategic Communications
Plan




       Presented by Ella Czeisler



                                    DUE DATE
Plan Outline
1. Vision & Mission Statements
2. Research
3. Situation Analysis using SWOT
4. Branding Attributes
5. Goal & SMART Objective
6. Market & Niche Audiences
7. Strategies & Tactics
8. Action Plan & Calendar
9. Budget
10.Evaluation & Measurement
11.References & Resources
12.Contact Information             Seattle Children’s
                                    Giraffe Entrance
Current Vision
We will be the best children’s hospital.
 We will provide patients and their families excellent care with
   compassion and respect
 We will provide superior, accessible, cost-effective service
 We will attract and retain the best talent at all levels of the
   organization
 We will be one of the top five pediatric research institutions
 We will be the nation’s premier pediatric educators
 We will achieve worldwide prominence by integrating patient
   care, research, education and advocacy
Vision Statement Analysis
             Pros                            Cons
 Positive, self-fulfilling      Vision is not stretching far
  language: “We will…”            enough: already
                                  “provide[s] patients and
 Specific goals to be            their families excellent
  reached: “be one of the         care with compassion
  top five pediatric research     and respect”
  institutions”
                                 Too long or could include
                                  a slogan
Vision Statement Option




 We will improve the lives of children through methodical
service while integrating patient care, research, education
                       and advocacy.
Current Mission
We believe all children have unique needs and should grow
    up without illness or injury. With the support of the
community and through our spirit of inquiry, we will prevent,
          treat and eliminate pediatric disease.
Mission Statement Analysis
           Pros                         Cons
 Inclusive language: “we”    Everyone agrees that
                               children “should grow up
 By saying, “With the         without illness or injury”,
  support of the               so it is stating an already
  community” it sets           shared belief
  company up for
  fundraising
Mission Statement Option




Through the Seattle Children’s Hospital spirit of inquiry
and support from the community, we will prevent, treat
          and eliminate pediatric disease.
Branding
Affordable              Children’s Financial
                        Assistance Program


                         Top Research
Safe                     Institute & Nationally
                         Ranked Hospital



Part of the Community    Community
                         Engagement
                         Through Classes &
                         Events
Goals
1. Raise funding for
   community classes

2. Raise awareness of
   community classes
   within the Greater
   Seattle Area

3. Raise attendance for
   community classes
SMART Objective
We will raise $700,000 to fund Seattle Children’s Hospital
Community Classes through the Teaching for Life auction.
Current Strategic
             Communication
Easy to use website
with visuals & relevant
information




                          Identifiable logo
                          & color scheme
Current Strategic
           Communication
                      Giving Seattle Children’s a
                      Face




Staying
Connecte
d
Research Gathered from
             Interview
      Primary Interview
Heather Cooper
Manager, Community
Education and Outreach at
Seattle Children’s Hospital   According to Heather Cooper,
                               Seattle Children’s Hospital
                                       Strives for
                               “Community Engagement”
                                  “Customer Service”
                                     “Enthusiasm”
                                      “Optimism”
Recommended Research
 How successful Social Media has been for the Seattle
  Children’s Hospital brand

 How the community views Seattle Children’s Hospital
   What can be done to improve image for current and
    incoming patients
   How children view Seattle Children’s Hospital
 What Seattle Children’s Hospital rates for pediatric care
  compared to other Seattle Hospitals
Market & Niche Audiences For Auction

                Greater Seattle
                 Community



             Parents in the Greater
              Seattle Community


             Wealthy Parents in the
               Greater Seattle
                  Community



            Wealthy Parents in the
          Greater Seattle Community
          who have used Children’s
             Hospital’s services
Situation Analysis Using
               SWOT
Interna        Strengths                   Opportunities
l       • Evening auctions gain       • Auctions allow time to
           more publicity               include information about
         • Cooperation with             Seattle Children’s
           different Seattle            Hospital and
           Children’s Hospital          opportunities to support
           departments


Extern         Threats                      Weaknesses
al     • Other events; auctions,      • In this economy, some
           dances, family events,       may not want to bid as
           holidays                     much as in the past
         • Environmental: traffic,    • It is near the end of
           rain, lack of parking or     school year so some
           directions                   families may leave for
Strategies & Tactics
Create excitement
   over event,        • Invitation
exclusivity creates
     flattery


   Get auction        • Press Release
    publicity



 Auction needs a      • Creative Brief
  specific feel
Teaching For Life Auction
 Saturday June 16, 2012
 The Seattle Marriot Waterfront Hotel
 Silent auction with wine and champagne at 6pm
 $300 donation for 4-course dinner while speaker tells
  more about Seattle Children’s Hospital at 7pm

 Live auction at 7:30pm
 Thank you candle gifts per guest at 8pm
Invitations
 Target only niche market for
   the auction
    Spending less money on
      broad marketing

 Invitations are more powerful
   for recipient using pathos

 Recipients are based off of
   former donors to Seattle
   Children’s Hospital and
   board members and
   recommended donors
Press Release
Logo Children’s
uses on press
                     “Glamorous”     Chose June 16th
releases
                     catches eye;    because no conflicting
                     pathos          events for Children’s, no
                                     Holidays, not a work
                                     evening

                   All important
                   information        History
                                      Children’s uses
                                      for Press



                  Relevant story
                  using male and
                  female subjects,
                  and quotes
Creative Brief for Event
        Planner

             SMART Goal included so
             everyone is on the same page
             about expectations
             Will also have a past large donors list
             in packet

              Sample fabrics and candle scents
              will be included in packet

              Possible Budget will be included in packet

              All important Seattle Children’s contacts
Budget
Activities & Deliverables                                Cost
Renting the Seattle Marriott Waterfront Hotel ballroom   $2,000

Invitations                                              $300

Organizing volunteers using interns                      $50

Candle gifts                                             $300

Catering                                                 $1,000

Event Planner                                            $200

Guest Speaker                                            $400

TOTAL                                                    $3,950$4,00
                                                         0
Calendar
           Supervisor contact
           information


           Name of
           action so no
           one forgets
Calendar




           Specific
           tasks to
           complete
Evaluation & Measurement
1. We will raise an average of 150% profit on live and
   silent auction items.

2. The amount of press coverage, including social media,
   will be doubled.

3. 50% of the attendees will request to be invited to the
   auction next year.
For More Information




Contact Ella Czeisler …………………………..(206)555-
5555

czeisler@childrens.com
References & Resources
                              As Appears
    "Images and Logos." Seattle Children's Hospital. Web. 24 Apr. 2012.
        <http://www.seattlechildrens.org/media/images-and-logos/>.

"ArchDaily: The World's Most Visited Website for Architects." ArchDaily. Web.
 24 Apr. 2012. <http://www.archdaily.com/157175/seattle-childrens-bellevue-
                                clinic-nbbj/>.

    Web. 03 June 2012. <http://www.vistaprint.com/vp/ns/default.aspx>.

 "Welcome to Seattle Children†™ Seattle Children's Hospital. Web. 03
                                 s."
             June 2012. <http://www.seattlechildrens.org/>.

  Heather Cooper, Seattle Children’s Hospital Communication Department

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(Mock) Communications Profile of Seattle Children's Hospital

  • 1. Strategic Communications Plan Presented by Ella Czeisler DUE DATE
  • 2. Plan Outline 1. Vision & Mission Statements 2. Research 3. Situation Analysis using SWOT 4. Branding Attributes 5. Goal & SMART Objective 6. Market & Niche Audiences 7. Strategies & Tactics 8. Action Plan & Calendar 9. Budget 10.Evaluation & Measurement 11.References & Resources 12.Contact Information Seattle Children’s Giraffe Entrance
  • 3. Current Vision We will be the best children’s hospital.  We will provide patients and their families excellent care with compassion and respect  We will provide superior, accessible, cost-effective service  We will attract and retain the best talent at all levels of the organization  We will be one of the top five pediatric research institutions  We will be the nation’s premier pediatric educators  We will achieve worldwide prominence by integrating patient care, research, education and advocacy
  • 4. Vision Statement Analysis Pros Cons  Positive, self-fulfilling  Vision is not stretching far language: “We will…” enough: already “provide[s] patients and  Specific goals to be their families excellent reached: “be one of the care with compassion top five pediatric research and respect” institutions”  Too long or could include a slogan
  • 5. Vision Statement Option We will improve the lives of children through methodical service while integrating patient care, research, education and advocacy.
  • 6. Current Mission We believe all children have unique needs and should grow up without illness or injury. With the support of the community and through our spirit of inquiry, we will prevent, treat and eliminate pediatric disease.
  • 7. Mission Statement Analysis Pros Cons  Inclusive language: “we”  Everyone agrees that children “should grow up  By saying, “With the without illness or injury”, support of the so it is stating an already community” it sets shared belief company up for fundraising
  • 8. Mission Statement Option Through the Seattle Children’s Hospital spirit of inquiry and support from the community, we will prevent, treat and eliminate pediatric disease.
  • 9. Branding Affordable Children’s Financial Assistance Program Top Research Safe Institute & Nationally Ranked Hospital Part of the Community Community Engagement Through Classes & Events
  • 10. Goals 1. Raise funding for community classes 2. Raise awareness of community classes within the Greater Seattle Area 3. Raise attendance for community classes
  • 11. SMART Objective We will raise $700,000 to fund Seattle Children’s Hospital Community Classes through the Teaching for Life auction.
  • 12. Current Strategic Communication Easy to use website with visuals & relevant information Identifiable logo & color scheme
  • 13. Current Strategic Communication Giving Seattle Children’s a Face Staying Connecte d
  • 14. Research Gathered from Interview Primary Interview Heather Cooper Manager, Community Education and Outreach at Seattle Children’s Hospital According to Heather Cooper, Seattle Children’s Hospital Strives for “Community Engagement” “Customer Service” “Enthusiasm” “Optimism”
  • 15. Recommended Research  How successful Social Media has been for the Seattle Children’s Hospital brand  How the community views Seattle Children’s Hospital  What can be done to improve image for current and incoming patients  How children view Seattle Children’s Hospital  What Seattle Children’s Hospital rates for pediatric care compared to other Seattle Hospitals
  • 16. Market & Niche Audiences For Auction Greater Seattle Community Parents in the Greater Seattle Community Wealthy Parents in the Greater Seattle Community Wealthy Parents in the Greater Seattle Community who have used Children’s Hospital’s services
  • 17. Situation Analysis Using SWOT Interna Strengths Opportunities l • Evening auctions gain • Auctions allow time to more publicity include information about • Cooperation with Seattle Children’s different Seattle Hospital and Children’s Hospital opportunities to support departments Extern Threats Weaknesses al • Other events; auctions, • In this economy, some dances, family events, may not want to bid as holidays much as in the past • Environmental: traffic, • It is near the end of rain, lack of parking or school year so some directions families may leave for
  • 18. Strategies & Tactics Create excitement over event, • Invitation exclusivity creates flattery Get auction • Press Release publicity Auction needs a • Creative Brief specific feel
  • 19. Teaching For Life Auction  Saturday June 16, 2012  The Seattle Marriot Waterfront Hotel  Silent auction with wine and champagne at 6pm  $300 donation for 4-course dinner while speaker tells more about Seattle Children’s Hospital at 7pm  Live auction at 7:30pm  Thank you candle gifts per guest at 8pm
  • 20. Invitations  Target only niche market for the auction  Spending less money on broad marketing  Invitations are more powerful for recipient using pathos  Recipients are based off of former donors to Seattle Children’s Hospital and board members and recommended donors
  • 21. Press Release Logo Children’s uses on press “Glamorous” Chose June 16th releases catches eye; because no conflicting pathos events for Children’s, no Holidays, not a work evening All important information History Children’s uses for Press Relevant story using male and female subjects, and quotes
  • 22. Creative Brief for Event Planner SMART Goal included so everyone is on the same page about expectations Will also have a past large donors list in packet Sample fabrics and candle scents will be included in packet Possible Budget will be included in packet All important Seattle Children’s contacts
  • 23. Budget Activities & Deliverables Cost Renting the Seattle Marriott Waterfront Hotel ballroom $2,000 Invitations $300 Organizing volunteers using interns $50 Candle gifts $300 Catering $1,000 Event Planner $200 Guest Speaker $400 TOTAL $3,950$4,00 0
  • 24. Calendar Supervisor contact information Name of action so no one forgets
  • 25. Calendar Specific tasks to complete
  • 26. Evaluation & Measurement 1. We will raise an average of 150% profit on live and silent auction items. 2. The amount of press coverage, including social media, will be doubled. 3. 50% of the attendees will request to be invited to the auction next year.
  • 27. For More Information Contact Ella Czeisler …………………………..(206)555- 5555 czeisler@childrens.com
  • 28. References & Resources As Appears "Images and Logos." Seattle Children's Hospital. Web. 24 Apr. 2012. <http://www.seattlechildrens.org/media/images-and-logos/>. "ArchDaily: The World's Most Visited Website for Architects." ArchDaily. Web. 24 Apr. 2012. <http://www.archdaily.com/157175/seattle-childrens-bellevue- clinic-nbbj/>. Web. 03 June 2012. <http://www.vistaprint.com/vp/ns/default.aspx>. "Welcome to Seattle Children†™ Seattle Children's Hospital. Web. 03 s." June 2012. <http://www.seattlechildrens.org/>. Heather Cooper, Seattle Children’s Hospital Communication Department

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