Ella Luckett has over 15 years of experience in business management, recruitment, and customer service. She founded and managed Jai Yoga Arts for 5 years, where she led a team of 20 employees, handled all administrative and HR functions, and created a successful client engagement and retention model. Prior to that, she held roles in sales, recruitment, and partnership coordination. Ella Luckett has strong skills in team leadership, strategic planning, marketing, and inspiring positive culture. She holds certifications in positive psychology and coaching and a Bachelor's degree in Psychology from the University of California, Santa Cruz.

1. Ella Luckett
186 Jefferson Street, Apt 2R (917) 495-1770
Brooklyn, NY 11237 luckett.ella@gmail.com
Skills Summary
Inspirational team leader; Positive, listening based coaching, Stronginterpersonal communication;Process
problem solving, Training and development, Educational programdesign; Recruitment and enrollment in a
mission based organization, Strongorganizational, prioritization skills, time management skills; Word, Excel,
Quickbooks,Squarespace,Quicklearner of programsand software.
Education
CertificationinPositive Psychology 2016
TheFlourishingCenter
Writingfor the Weband SocialMedia 2016
NYU
Coachingin LeadershipManagement,andSalesTraining 2011
Fido Communications
Bachelorof Arts 1998
Universityof California,Santa Cruz,Major:Psychology,dance
Relevant Experience
Business Manager, Founder
Jai YogaArts, Brooklyn, NY 2011 – 2016
Start Up
 Fast pacedexecutionof complete business set up.Team recruitment, website and media design,
softwareimplementation, processandproceduredevelopment
Recruitment
 Complete OnboardProcessingfor20 employee company
 Wrote recruiting publications,received and tracked resumes, followedup withcandidates,
scheduledappointments, conductedinterviews
 Maintained spreadsheets of employment history, reviews and pay raises
 Managed payroll HRcompliance;ADP,Paychex
 Managed employee schedulingsoftware
Team Leadership
 Providedteam coachingin flow process,andpositive customerservice
 Led inspirational skill enhancement sessions
 Inspiredteam connectionthroughgroupwork
CustomerService
 Worked closely with management team to serve customers’ needs andprocessfeedback

2. Ella Luckett
 Created multi-staged client engagement andretention model – using online formsand step by step
processes,designed for client comfortability and confidencein usingourproduct
 Prioritized positive client experience
 Inspiredstaff and clients with a distinct, welcomingatmosphere
Writing
 Wrote monthly essays to inspire andmotivate employees
 Authored100+ pagecoursecurriculum
BusinessNavigation
 Worked closely with management and business team toobserve trends and make strategic sales
and productdecisions
 Observed trendsand evaluated reportsto inform decision making
 Oversee Strategy andResults delivery
Marketing
 Website creation andmaintenance
 Social media marketing
 Designed print and online marketing material
Administrative
 HRCompliance, Onboardingprocess, Payroll management
 Accounting:(Quickbooks,Excel)
 Employee scheduling:(36classes per week, 18 teachers)
PartnershipCoordinator
Green Mountain Energy, NewYork City 2010-2013
 Coordinated withsmall business ownersforpromotional events
 Devised incentive programs fora mutually beneficial return forboth businesses
Lead Generation Representative, Team Lead
ETI Sales Support 2006-2009
 Outgoingcall center Businessto Business lead generation representative
 Learned variousproductsand servicesin orderto assess the viability ofpotential clients
 Set appointments and managed database with detailed notes
Recruitment and Human Resources Assistant
Moss Adams, LLC 1998-2001
 SupportedChief Recruitment Officer
 Wrote and published recruitingmaterial foronline publications
 Maintained spreadsheets of employee material acquisition, andmulti-part interview process
 Pre-screenedresumes, and scheduledinterviews
 Organizednew employee files and spreadsheet
 Arrangedcollege recruitment fair participation
Notable Accomplishments
FeaturedSpeaker
YogaAllianceLeadership Conference. 2011

3. Ella Luckett
Topic:Psychologyofthe Student
Community Organizer
Off the Mat Into theWorld 2008
Lead the communityin raising Five Thousanddollars forthe CambodianChildren’s fund.
Interests
Hiking, Travel, Theater, Dance,Yoga
Referencesprovidedupon request.