Learn how to improve your primary collection skills especially interviewing and elicitation techniques. Presented by Ellen Naylor of Business Intelligence Source, Sep 2012 @DC SCIP meeting. @EllenNaylor www.linkedin.com/in/ellennaylorcolorado
Updated in July 2016, includes Ellen's book, "Win/Loss Analysis: How to Capture and Keep the Business You Want." http://amzn.to/297Mrxl