Presentation on Art of Communication (Including 03 videos)It will help to understand the basics as well as the importance of effective communication.

1. ART OF COMMUNICATION
An essential professional soft skill
Emranul Haque
Consultant, HR DESK Consultants

2. “THE ART OF COMMUNICATION”
I LIKE THAT PHRASE.
BECAUSE COMMUNICATING IS AN ART.

3. SL. Topics to be covered
1 Communication!!! What it is?
2 Communication process
3 Most common ways to communicate
4 Verbal communication
5
Non-verbal communication
 Eye contact
 Facial expression
 Body Language
6
Communication skills development
 What do we mean by the term “Skill”?
7
Key communication skills
 Listening skill
 Feedback skill
 Presentation skill
8
Listening skill
 Short documentary on listening skills
 Key to effective listening
 Drama on importance listening
 Exercise on listening

4. SL. Topics to be covered
9
Feedback skill
 Positive vs. negative feedback
 Manners of feedback communication
 Key to developing feedback skills
10
Presentation skill
 Presentation means what?
 Aspects of a good presentation
 Skills required
 Mehrabian Approach
 Where lies the impact of a presentation?
(Mehrabian findings)
 Key to an effective presentation
 “Five” must know questions!
11 Play time !!!
12 What makes a good communicator???
13 The 7 C’s of effective communication
14 Effective Communication (features)
15 Effective communication (Video)
16 Normal cook VS Professional chef
Conclusion

6. COMMUNICATION
 Communication is the act of conveying intended
meanings from one entity or group to another
through the use of mutually understood signs and
semiotic rules.

8. ART
 Art is a diverse range of human activities in
creating visual, auditory or performing artifacts
(artworks), expressing the author's imaginative or
technical skill, intended to be appreciated for their
beauty or emotional power.

9. COMMUNICATION!!! WHAT IT IS?
 It is the process of-
Exchanging
• Information
• Ideas
• Thoughts
• Feelings
• Emotions
Through
• Speech
• Signals
• Writing
• behavior
Goals
Ways to
communicate
Communication skill is the
ability to convey informatio
n to another effectively and
efficiently.

10. COMMUNICATION IS AN ART!
Lets
Make a
Story!
One Sales Man called a
lady lives in rural area for
product
What happened then?
What
happened
then?

11. COMMUNICATION PROCESS:

12. MOST COMMON WAYS TO COMMUNICATE:

13. LETS HAVE FUN! REMEMBER THE UNFINISHED STORY?
There are 4 Sales Man
1. Selling something by Speaking only
2. By Writing only
3. By Eye Contact & Facial Expression
4. By Body Language only

14. HEY… WHERE IS THE FIFTH SALES MAN WHO WILL
COMPLETE THE STORY?

15. SENDING MESSAGES: VERBAL COMMUNICATION
Verbal
Communication
Writing Speaking

16. SENDING MESSAGES:
NON-VERBAL COMMUNICATION
Non-verbal
communication
Eye contact
Facial
expression
Gestures

17. SENDING MESSAGES:
NON-VERBAL COMMUNICATION
Eye contact

18. SENDING MESSAGES:
NON-VERBAL COMMUNICATION
 Irritated
 Angry
 Moody
 Loved
 Pleased
 Glad
 Doubt
 Hesitation
 Suspicion

19. SENDING MESSAGES:
NON-VERBAL COMMUNICATION
Facial expression

20. SENDING MESSAGES:
NON-VERBAL COMMUNICATION
 What impression do the following people give you?
Body Language

21. CORE COMMUNICATION COMPETENCIES/SKILLS:
 Key communication skills:
 Listening skills
 Feedback skills
 Presentation skills
 Skill is defined as a learned power of doing something competently.
 It is a developed aptitude or ability

22. COMMUNICATION SKILL:
LISTENING SKILLS (VIDEO)
https://www.you
tube.com/watch
?v=D6-
MIeRr1e8

23. KEY TO EFFECTIVE LISTENING:
Effective listening
• Requires concentration and energy
• Involves psychological connection with the speaker
• Includes a desire and willingness to try and see things from
another’s perspective

24. DRAMA ON EFFECTIVE LISTENING! (VIDEO)
https://www.yo
utube.com/wat
ch?v=bO-a-
Yz4xA8

25. KEY TO EFFECTIVE LISTENING:
“Remember hearing is only
physical, listening is intellectual!”

26. KEY COMMUNICATION SKILLS:
FEEDBACK SKILLS
Positive feedback
Negative feedback
Positive feedback is more readily and
accurately perceived than negative feedback

27. KEY COMMUNICATION SKILLS: (CONT.)
 Manners of feedback
Aggressive
zero
compromise
mostly
attacking
manner
Submissive
Pleasing other
people
Avoiding conflict
Give importance to
other people’s
emotion
Assertive
Healthiest and most
effective style of
communication
sweet spot between being
too aggressive and too
passive
Win-Win situation

28. FEEDBACK SKILLS
Developing effective feedback skills:
 Focus on specific behaviors
 Keep feedback impersonal
 Keep feedback goal oriented
 Make feedback well timed
 Ensure understanding
 Direct feedback toward behavior that is controllable by
the recipient

29. KEY COMMUNICATION SKILLS:
PRESENTATION SKILL
Ideas, concepts or issues talked about or spoken
to a group or audience
Presentation!!! What is it???

30. KEY COMMUNICATION SKILLS:
PRESENTATION SKILL (CONT.)
 Aspects in the development of a good presentation:
 Self-centered ( self)
 Audience centered (audience)
 Subject centered (Material)

31. KEY COMMUNICATION SKILLS:
PRESENTATION SKILL (CONT.)
Skills required to give a good presentation can be developed:
“Preparation is the key”
Preparation/Planning is the first
step on the ladder to success

32. KEY COMMUNICATION SKILLS:
PRESENTATION SKILL (CONT.)
What do you want to present (Content)?
Why do you want to present (purpose)?
Where will you be presenting (Place)?
How do you want to present (words to be used or not, slides to be used)
Who is your audience?

 Five questions? Must know!!!

33. WHAT MAKES A GOOD COMMUNICATOR???
Clarity
TimingAdequacy
Integrity

34. THE 7 C’S OF EFFECTIVE COMMUNICATION
7 C’s
Completeness Conciseness Consideration Clarity Concreteness Courtesy Correctness

35. “It matters not so much what you
say as it does how you say it.”

36. EFFECTIVE COMMUNICATION…(FEATURES)
It is two way
It involves
active listening
It reflects the
accountability of
speaker and listener
It utilizes
feedback
It is free of
stress
It is clear

37. EFFECTIVE COMMUNICATION: (VIDEO)
https://www.you
tube.com/watch
?v=XLQ4v2-
R3KM&t=94s

38. EFFECTIVE COMMUNICATION…
What is the difference between the way we chop onions and the
way chefs chop onions???
Vs
.General Chef

39. EFFECTIVE COMMUNICATION…
 Chefs are trained and well-practiced. A chef chop
onions finely in the least possible time because of
practice.
 The more we practice, the more skilled we will become.

40. RECAP!
Remember the Sales Man?
His communication skill?
What skills will help my communication?

41. ARTofCommunication-HRDESK