1. REMINDER
Check in on the
COLLABORATE mobile app
Humana Case Study
Prepared by:
Linda Flood, Humana Inc.
Jamal Syed, Emtec Inc.
Session ID#: 14832
Paradigm shift in reporting by deploying four OBIA
modules across enterprise

2. Case Study Summary
-Fortune 100 company implementation of OBIA 11g
-Deployment across multiple organizational units
-Managing users adaptability of the pre-built analytics modules
-eMobile capabilities
-Managing expectations of stakeholders and business users
-Organized a successful cross functional project team
-Support strategic decision making for leadership
-Utilize the Agile methodology for quick gains
-Support strategic decision making for leadership
-Discover lessons learned and challenges
-Continue growth of corporate analytics enterprise wide
Session Objectives

3. ■ Humana Inc., a fortune 100 company and headquartered in
Louisville, Kentucky, is a leading health care company.
■ Offer wide range of managed health care insurance products,
health and wellness services to provide lifelong well-being to
our members.
■ Over 40,000 employees
■ Market health insurance services and products in all 50 US
states, D.C. and Puerto Rico, and has international business
interests
■ Continue growth in mergers and acquisitions
About us

4. About us
EMTEC THE COMPANY
 Serving clients for over 46 years
 14 locations, including 8 development centers
 Over 1,000 full-time professionals
 Voted One of the Top 100 Places to Work by Crain’s
Chicago in 2012
 Our consultants have an average of 14 years of
experience. Nearly 45% have advanced certifications
 73% of our PMs, Architects & Consultants worked at Tier
1 consultancies in a previous life
 $255M IT Services Provider
 Regularly compete & win against larger IT service
providers
EMTEC SERVICES AT A GLANCE
• Emtec has completed more than 1,100 Package Application
engagements, including:
- 200+ Oracle ERP clients with more than 415 engagements
- 206 EPM / Hyperion & OBIEE clients and 323 engagements
- 186 Microsoft clients and more than 255 projects
• Emtec is a premier provider of SaaS and Emerging technologies
solutions, including 51 Salesforce Clients with more than 75
engagements, Including Sales Cloud, Service Cloud and Custom
Cloud
• Emtec has performed more than 6.3M hours of application
development and maintenance work ranging from Business
Analysis to Product Development
• Emtec has served more than 565 Infrastructure services clients
where we have:
- Deployed more than 1.85M servers, personal computers,
tablets and mobile devices
- Installed or provided more than 925 exabytes of storage
(That’s a whole lot…)
- Triaged more than 30,000 L1 support incidents
- Implemented service management solutions for more than 125
clients
EMTEC AROUND THE WORLD
US Locations
• Radnor, PA (HQ)
• Atlanta, GA
• Chicago, IL
• Dayton, OH
• Fremont, CA
• Jacksonville, FL
• Herndon, VA
• Minneapolis, MN
• Springfield, NJ
• St. Louis, MO
Global Offices
• Toronto, Canada
• Ottawa, Canada
• Pune, India
• Bangalore, India

5. BI Challenges for Business and IT
■ Custom OBIEE 10g platform
■ Only GL Summary data to data warehouse
■ No sub-ledger data for Procurement, Projects, AP or AR
■ No drill back to source data for immediate results on issues
■ Volume growth in source data and external reporting requirements will not be
sustainable
■ Data mining was the way for analysis and reconciliation
■ IT was overwhelmed with all ad-hoc report requirements
■ Rudimentary reporting tools like excel, MS databases and silo reporting tools
like Hyperion and Discoverer are being using used for dashboards and KPI’s

6. BI Project Drivers and Goals
■ Build a cross-functional reporting platform for BI for users
■ Self enablement of business users
■ Mobile BI capability
■ Dashboards and reports for quick and timely analysis
■ Drill back to source data to reduce unnecessary data storage
sources
■ Scalable and centralized solution for future reporting growth
■ Build a foundation for an enterprise BI solution

7. Stakeholder and User Adoption
■ Build cross functional team of business users and subject
matter experts in all modules
■ Early acceptance in the pre-built business intelligence
dashboards
■ Involve key finance users in mapping of general ledger
accounts
■ Critical to engage business users who know and understand
the EBS data for accurate results in dashboards
■ Daily agile standups for communication of development and
project decisions
■ Monthly leadership stakeholders meetings and 4-blockers on
status
■ Building of BICC for governance of enterprise model

8. BI Optimization Roadmap
Optimizing BI
Extend Reach and
Capabilities
Build a Framework
for Enterprise BI
Align the Business
and IT
Govern the Process BI for everyone Build a BICC
Establish
Accountability
Measure and
Communicate
Success
Empower the People
Improve End-User
Adoption
Leverage
Technology
Train End-Users
Manage
Change
Reduce Fragmentation Agile Development for Quick WinsReduce Pain with Standardization
Optimization Roadmap

9. Implementation Approach – Agile
Agile Methodology
• Quick gains in delivering

10. ■ RAPID implementation methodology is deployed for expedited
implementation of OBIA. This approach allows the business
users to get involved early.
Implementation Approach - RAPID

11. Production Environment for OBIA 11g

12. BI Solution at Humana
■ Implemented four BI modules
o Financials
o Procurement & Spend
o HR
o Projects

13. BI Solution at Humana
■ Single Sign On with EBS
■ Security integration with OBIA responsibilities

14. BI Solution at Humana
■ Integrating Essbase connections with OBIA
■ Implementing Mobile BI

15. Solution Results
• Common Enterprise Information Model
• Self-enabled business users
• Executive dashboards
• Mobile BI
• Business Intelligence Center of Excellence

16. Additional Sessions on Humana’s BI Journey
Track: Business Intelligence/Data Warehousing/EPM
From Dashboards to Transactional Detail
Seemless drillback to EBS
Session ID# 14916
OBIA Data Optimization & Performance
Enhancing Techniques
Session ID# 14918
OBIEE 11g Upgrade Considerations of a Fortune 100 Company,
New Features, & Live Demo
Session ID# 15087

17. Jamal Syed
Director, BI
Emtec Inc.
Jamal.Syed@emtecinc.com
(312) 216-6929
Linda Flood
Manager – Project Implementations
Humana Inc.
lflood1@humana.com
(502) 580-2193
Contact Information

18. Please complete the session
evaluation
We appreciate your feedback and insight
You may complete the session evaluation either
on paper or online via the mobile app