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Australian Business Travel Survey 2009 Outline and sample results summary Survey conducted July 2009 www.enform.com.au Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Conducted by Enform Networks, in collaboration with an Australian travel management company.     Targets were Australian business travelers and or those involved in managing or arranging business travel. Survey was completed by 300 respondents via online questionnaire with follow-up phone interviews of 109 within sample. Survey carried out over 3 weeks in late April early May 2009 . Survey was divided into several parts to cover key topics including; business travel management in the current economic climate business and corporate travel trends in the current environment sources of travel information and research used technology, systems and how they relate to travel management user and traveler preferences and priorities business travel brands used in Australia, awareness and related Net Promoter Scores (NPS)*  Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright  ABN 23 123 977 189
Australian Business Travel Survey 2009 Q. On a scale of 0 to 10 how likely is it that you would recommend the following brands to a friend or colleague? (Net Promoter Score index*)   ,[object Object]
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Enform Australian Business Travel Survey 2009

  • 1. Australian Business Travel Survey 2009 Outline and sample results summary Survey conducted July 2009 www.enform.com.au Copyright ABN 23 123 977 189
  • 2. Australian Business Travel Survey 2009 Conducted by Enform Networks, in collaboration with an Australian travel management company. Targets were Australian business travelers and or those involved in managing or arranging business travel. Survey was completed by 300 respondents via online questionnaire with follow-up phone interviews of 109 within sample. Survey carried out over 3 weeks in late April early May 2009 . Survey was divided into several parts to cover key topics including; business travel management in the current economic climate business and corporate travel trends in the current environment sources of travel information and research used technology, systems and how they relate to travel management user and traveler preferences and priorities business travel brands used in Australia, awareness and related Net Promoter Scores (NPS)* Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 3. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 4. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 5. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 6. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 7. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 8. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 9. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 10. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 11. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 12. Australian Business Travel Survey 2009 Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 13.
  • 23. Hertz
  • 24. Avis
  • 25. Europcar Contact Enform Networks for details of NPS scores. *Net Promoter Score index - for more on this important consumer advocacy metric visit www.netpromoter.org Australian Business Travel Survey – July 2009 Copyright ABN 23 123 977 189
  • 26. Australian Business Travel Survey 2009 Contact Enform Networks for detailed results www.enform.com.au Copyright ABN 23 123 977 189