patient engagement patient and family centered care patient experience pfcc patient-centered care iom report informed consent shared decision-making himss14 lean process improvement pamela greenhouse patient satisfaction acos elder care dementia alzheimer's shared decision making personalized care quality metrics quality measurement post discharge care digital patient engagement edwards hospital patient experience study the beryl institute iom quality chasm series improving diagnosis improving diagnosis in healthcare diagnostic errors discharge planning ihi international forum shadowing ed medicine #hit himss15 tom scaletta discharge followup joan's family bill of rights pfacs patient & family advisory councils walsall healthcare nhs trust pfcc methodology pediatric asthma magee-womens hospital of upmc patient communication ashrm 2014 risk management patient checklist joan rivers amy ranier gamification chronic disease management upmc todd pollock chronic heart failure behavior modification chf patient followup ed-cahps surveys emergency department care ed care two-midnight rule jan oldenburg social engagement sarah krug interactive care planning insignia health patient activation accountable care organizations world innovation symposium in healthcare family engagement institute of global health innovation wish pfcc innovation center at upmc healthcare process improvement patient and family centered care methodology and p beryl institute hcahps masspro hospital readmissions hitech act meaningful use
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