Manage Train Learn

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saying no to others acting as a child making requests broken record fogging assertive techniques just and only words i messages being specific in communication negative thinking negative assertion negative enquiry positive thinking positive assertion positive enquiry honest communication soft skills like assertiveness devolved power managers are leaders motivation by how you feel community people first old models of managing vs new negative conflict positive conflict win-win accommodating aggression avoidance responding to conflict be supportive look for solutions have empathy don't make assumptions wait before replying listening with your head and heart checking understanding active listening play the game shaping the boss how to improve your relationship with your boss the kipper boss the juggler boss the mushroom boss the helicopter boss managing your boss i will i can i am change musts to wishes change your sense of self change your states change your self-talk change your beliefs how well am i doing? 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facilitation skills fair dismissal the disciplinary hearing the difficult employee conversation disciplinary policy and procedure alternatives to discipline fair and full investigation problem behaviour non-compliance laws and rules routes to discipline delegation slides the 21st century manager diy empowerment empowering leaders empowered organisations power and empowerment delegate to develop types of delegating models of management from directing to delegating service style customer focus what is customer care people problems moving on challenging and closing down chunking the dispositions of counselling awareness acceptance and change non-verbal communication the art of conversation interpersonal skills the means of communication communications strategies managing learning managing risk the change cycle what is change management? assertive communications assertiveness techniques the facets of assertiveness the origins of assertiveness what is assertiveness