1. Eric Tucker
1839 Quailwood Drive Stone Mountain Ga 30088
erictucker_22@hotmail.com Contact: 404.205.1916
• A+ Certified - CompTIA
• Horizon6 VMware,Mirage DeploymentServer,VSphere Admin,VmwareClient
• RES Workspace Manger Console Administrator - VDIPersonaDesktopManagement
• ExperiencewithLAN/NetworkConnectivityissues,TCP/IP,andWirelessSupport
• ProficiencywithInternettechnologies,searchengines,databases,andwebbrowsers.
• Experiencewithmultiple OSplatforms:WIN XP,WIN VistaandWindows7,Windows8, Windows10
• MicrosoftExchange Server2013, MicrosoftOffice 2010
• Createdknowledge base documentsusingMicrosoftSharePoint
• Experiencedinahelp-deskenvironmentprovidingnetworksupport
Work Experience
Worldpay- 600 Morgan Falls,AtlantaGa
February2014-July 2016
Deskside Support Level II EngineerDesktop Virtualization Admin VMware
• VMware ViewHorizon6,Mirge DeploymentServer,VSphere Admin,Vmware Client
• Manage VDI DesktopGoldenImages,Take Snapshotsand RecomposeDesktopPools
• RES Software Workspace MangerConsole Administrator - PersonaDesktopManagement
• RES User Management,Drive Mapping,FolderRedirection
• RES ApplicationManagement,Capturing,ConfiguringandUpdating
• ChangePointTicketingSystem-Resolve Trouble TicketsandAccessRequestTickets

2. • DeployCoporate OSimagestoDesktopPCsandLaptops usingVMware Mirage Console
• Install andManage CheckpointSecurityMediaEncryptionSoftware
• Install &Configure PGPFile EncryptionSoftware
• Performoperation,installation,maintenance,diagnosisandrepairof the hardware and software
computerresources
• Highlyskilledinmaintaining,analyzing,troubleshooting,andrepairingcomputers/Laptops,hardware,
software andperipherals
• In-depthknowledge of documentingandupgradinghardware andsoftware systems
• Hands-onexperience increatinguseraccounts;includinguserrights,securityandgroupcreation
• Able totrain employees;identify,analyze,andrepairproductfailures
• Demonstratedabilitytodetermine andrecommendproductsorservicessuitable tothe user
requirements
WorldPay- Service Desk Analyst – July 2014-November 2014
•Provide ITsupportand advice toall Worldpayemployees.
•Recordingall incidentsandrequestsinthe ChangepointTicketingSoftware Applicationwhile
performingfirsttime fixesorescalatingcomplexissuestothe relevantteams.
•Strong customerservice experienceandexcellentcommunicationskillsandtelephone manner.
•Manage Users and ComputersinActive Directory,DHCP,DNS,PasswordReset,Create & Move
computersintothe appropriate O/UContainer
•Move usersto Secure GroupsinAD, AddPC to NetworkDomain/ConfiguredSharedDrivesfor
Corporate UsersAccess
•Providingregularupdates regardingthe statusof anyopenincidentsorrequests.
•Mange NewHire setup and TerminationProcesses
•Work withinhighvolume of calls/tickets,SLA
•MicrosoftExchange Server2010, User Email account Set-up,ConfigureandTroubleshoot
•RSA TokenCreation,Configuration,Distribution,Troubleshootingof Hardor SoftTokens
•Oracle administratorSetupUser Accounts,Grant PermissionstoIExpense andGeneral Ledger

3. •Grant accessto SharePointusers
•Troubleshootingof end-userissuesMicrosoftOffice,Wifi,Adobe,CiscoVPN,RSA,SymantecEndpoint
Protection,PointsecMediaEncryption,RightFax,Java
•SymantecGhost ,VMWare-Mirage,PrinterConfiguration,ConfiguredSharedDrives,Hardware
Replacement,Software Installation,Back-up/Restore UserData
PC Management/SCCM 2012 Engineer
Amli Residential
1945 VaughnRoad Kennesaw Ga30144
September2013 – December2013
AMLI RESIDENTIAL - SCCM 2012 Windows 7 Migration Engineer – September2013
• Utilize SCCM2012 ConfigurationManagerConsoletoDeployWindows 7OSImages,Create Software
PackagesforDeploymentandDevice Collections,SCCMRemote Tool
• Install Software fromSCCM2012 Software Center
• Packaged& DeployedSoftware MicrosoftLync,Google Chrome,VLCPlayer,MicrosoftOffice,Real
Bridge,Real Page,SysAid
• ConfigurationManagerClient –Initiate Actions/SiteCode Verification/Troubleshooting
• PerformWindows7upgradesonall AMLI Residential LeasingPCs,KioskUnits,BusinessCenterPC’s
and Corporate Users
• Create TaskSequence MediaCreate Win7 Bootable MediaDevices,F12PXEBoot
• Manage Microsoft Excel Windows7ProjectRolloutInventorySpreadsheet
• Manage usersand computersinActive Directory,DHCP,DNS,PasswordResetCreate &Move
computersintothe appropriate O/UContainer
• Manage & Resolve HelpDeskTicketsusingSysAidAgentSoftware
• Create Local and Administrative Accounts,Drive MappingforSharedFilesandFolders
• Configure KioskmodeinWindows7& Create AutoLoginAccountsfor KioskUnits
• Configure Local &NetworkPrintersforHP,Samsung,Lexmark&Brother
• TellerScan/CheckScanner- PerformSetup&Win7 DriverInstallation

4. • PerformOn-Site Windows7upgradesat AMLI Residential Properties
• Backupand Restore UserData usingUserState MigrationTool
• Utilize UPSCampusShip - Packing,Create Labels,Shipping
SCCM Logistics Desktop Lead Engineer
The Home Depot - Atlanta, GA
June 2012 to May 2013
Windows7 PostDeploymentLeadEngineer- SystemsCenterConfigurationManager(SCCM) OS
Deployment(OSD)
• Prepare Home DepotCorporate LaptopsandDesktopsforWindows7 Enterprise Image
• Organize &Manage Windows7 DeploymentPCInventory
• Provide experttechnical directiontoSr.System, System, Associate Engineersandcontractors
• Responsible forQualityAssurance PostWindows7DeploymentZeroTouchInstallation(ZTI)
• InstalledConfigurationManager2007 forAssociate Engineers
• FurnishedSCCMTrainingforNew EmployeesandEndusers
• Analyze andResearchCCMLog Files - SMS Trace32 Log Utility
• ConfigurationManagerConsole:Add/Delete/Update machinestoSCCMCollections
• Initialize RunAdvertiseProgramstobeginWindows7Upgrades
• Initialize F12Bare Metal/RefreshandReplace MigrationstobeginWindows7Upgrades
• Install/RepairSCCMClientcomponents
• SMS/WMI services
• Enable SCCMin systemregistry/UpdateAssignedSiteCodesandSite Assignments
• UtilizedRemoteDesktopConnection
• Back-Upand Restore UserData includingMSOutlookdatafiles
• Manage computeraccounts inActive Directory/Move computeraccountsintoGroupPolicyExperience
• User State MigrationTool (USMT) and MicrosoftDesktop

5. Migration Engineer/Refresh Technician
AKZO NOBEL
August2011 to February2012
3587 ParkwayLane,NorcrossGeorgia30092
Responsible for the following tasks on this desktop roll-out project:
• Set-upNetworkPreparationRoomforMigrationProject
• PreparedMigrationRoomforWindows7 Upgrade & Deploymentusing3HP 2512 pro curve switch
• Workedas a MigrationConsultantwith5 otherteammemberstocomplete a735 desktopunity
upgrade project
• PerformedUpgradesonDell Latitude D630,D620,.E6400 and E6410
• PerformedUpgradesonHP8440 and 8460 series
• Complete end-userDataBackup/Uploaddatato networkshare
• Formatted/PreparedharddrivesforHPimagingprocess,SecurityUpdates
• PerformedManual Installsof SAP,Citrix,ColorManager,Adobe Professional 9.3,BlackberryMobile
DesktopManager
• MonitorSCCMdeploymentsoftware,RunAdvertise,ConfigurationManager
• ConfiguredMicrosoftOutlook2007 including.PSTfiles
• Connectnewhardware suchas HP monitors,desktops,wirelesskeyboardandmouse andprintersto
enduserworkstations
• Registereachmachine online withHPUnityMigrationHelpdesk
• Signoff onUser Migrationdeliveryforms
Information Technology Specialist
Georgia Army National Guard

6. February2009 to March 2010
5019 Hwy 42, EllenwoodGA 30294
• Serve asa technical expertonall supportedautomatedsystemsutilizedthroughoutthe state.Provide
solutionstocustomerrequestsforassistance inresolvinghardware andsoftware problems.
• NetworkSupport - TCP/UDP/DNSConfigurestatic/dynamicipaddressforNetworkandInternetAccess
• VistaFieldingTrainingTechnician - Assistedinthe deploymentof WindowsVistaUpgradesonall
GeorgiaArmyNational Guardsystems
• InstalledWindowsVistaEnterprise,Configure,Activate&Addcomputerstothe NetworkDomain
• CreatedTroubleshootingKnowledge Base usingMicrosoftSharePoint2007
• Remove andreplace defectivehardware components;installsnetwork/peripheral device interface
cards. Performlimitedupgrade of hardware toinclude memory,harddrives,andinstallationof network
interface cards
• OperationsDeskApplicationTicketingSystem
• MicrosoftActive DirectoryServer - Manage User Accountsand PasswordsonGeorgiaArmyNational
Guard Network
• AltirisRemote DeploymentConsole,Remote DesktopSupport,andPC-Anywhere,DSConnect
• Active ClientAgentConsole- TroubleshootGovernmentSmartCardDomainLoginIssues
• Providedsupportonvarioustypesof governmentsoftware applications - IPerms,SIDPERS,Pure Edge,
AFCOS
• Mobile ArmorPolicyServer- AssistedwithUserLogin,ResetUserPasswords,AuthorizedAccessfor
Mobile ArmorLogin
• Back-upOutlook.pstfilesanduserspersonal data
• WirelessSupportforVerizonAirCards,Lostof ConnectivityandCiscoVPN Client
• Installed,Configuredandtroubleshotvarioustypesof local andnetworkprintersandscanners,HP,
Xerox,Lexmark,CannonandBrother