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OCTOBER 2015
We enable change-makers in the Networked Society
LATAM
INSIGHTS
2 INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
WELCOME
enabling growth
and innovation
All around us, we see how connectivity is an essential tool in our
everyday lives. As we believe this is fundamental, we keep on
dedicating time and resources to develop the Networked Society.
Ericsson is driving the 5G technology development, along with
partners and leading operators, to strengthen the network
capabilities in mobile broadband, Internet of Things and media
delivery, as well as to support all the industries that are
transforming as we speak. Such changes may go so far as to
actually redefine the industries themselves, such as transportation
to mobility, retail to exchange, and education to learning.
In our latest Latam Insights brochure, we take a look at some of
our regional projects, alongside highlights from the latest
ConsumerLab reports. In addition, we share the consumer and
market trends currently driving the transformation journey.
I hope that you will enjoy reading this brochure. I or any other
Ericsson representative would be happy to engage in a further
discussion about these topics.
Regards,
Sergio Quiroga da Cunha
Head of Ericsson Region Latin America and Caribbean
The key enablers of growth and innovation come not from the physical assets and infrastructures themselves,
but from the people, platforms and insights that are leveraged to reinvent them. We define these new assets
in six key areas:
DATA - OWN, SHARED AND OPEN
Big Data that is collected and analyzed from practically
every aspect of life has tremendous potential to improve
decision-making. As we continue to harness this
data—whether it’s owned, shared or open—it will continue
to become a powerful resource.
THINGS - CONNECTED AND INTELLIGENT
We are now entering a reality where billions of digitally
connected objects arethe equivalent of raw materials for
much more dynamic products. They are in turn enhanced
by a wealth of new services that improve product
performance and achieve new levels of efficiency.
USERS - PARTICIPATING AND ACTIVE
In world defined by greater transparency and distribution of
power, people will continue to become active contributors to
the networks and communities in which they participate.
This will lead to new forms of co-creation where products
and services become more relevant and users are viewed as
a vital asset for any public or private organization.
CAPABILITIES - AVAILABLE AND ON-DEMAND
Starting a global business today requires little more than an
idea, a user base and a network of collaborators. Funding
can be crowd-sourced; factories can be rented and
specialized skills, work spaces and digital infrastructures
scale as needed. As a result, many more barriers to market
entry and global scale will be lowered.
DIGITALIZATION - EXPONENTIAL AND UBIQUITOUS
PLATFORMS - ECONOMICS AND SCALE
Technology platforms are transforming the idea of a product
or service by opening up entire business processes to
customers, developers, and partners to add value. This not
only reduces transaction costs but has the potential to
become an economic force with a logic of its own.
As digital assets rise in importance, and become a primary
source of business value, we will see business processes
become faster, more relevant and cost-efficient. As processes
and products become digitalized, organizations are increasingly
adaptable to a changing environment, enabling increased
innovation, strengthened decision making and value creation.
software for iot
33INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
Over the last few years a major shift in connectivity has
been gaining speed; we have moved away from a laptop
era and into a fully mobile era, where we connect to our
friends, family, and colleagues through multiple devices and
where business transactions are often made over the
cellular network. The resulting influx of devices, users, and
applications trying to access the network can result in poor
indoor coverage and performance.
To support these changes in connectivity, Ericsson is
pushing performance further by adding capacity and
functionality with software-only upgrades. Ericsson IoT
Networks Software 16B delivers reduced device costs,
extended battery life and improved indoor coverage.
Cellular networks already cover 90 percent of the world’s
population, but a number of roadblocks to supporting
mass-market adoption of IoT have remained. Ericsson is
addressing these challenges with Ericsson IoT Network
Software 16B, a targeted new suite of software upgrades
and ecosystem advances that will accelerate the uptake of
IoT for the benefit of both industry and consumers.
Ericsson’s new IoT Networks Software 16B delivers:
Reduced IoT device cost: The new software supports LTE
Category 0 with half-duplex operation in FDD, which effectively
limits functionality and capability to those specifically required for
IoT applications, such as large-scale sensor and smart meter
deployments. This reduced complexity cuts device cost by 60
percent compared to Category 4.
Extended battery life: 10-year battery life is one of the goals for
5G, and Ericsson is introducing two new software upgrades for
energy efficiency that achieve that goal on today’s IoT devices.
Device Power-saving Mode for LTE & GSM is a new device
power-saving capability that introduces a deep sleep state, while
Extended Discontinuous Reception (DRX) for GSM extends the
sleep cycles in inactive mode.
Improved indoor coverage: Extended coverage software for GSM
delivers a 20 dB improvement leading to a seven-fold extension in
the range of low-rate applications. This enables the usage of IoT
applications in remote locations and deep within buildings
underground.
ERICSSON networks
DELIVERING REDUCED IOT DEVICE COSTS, EXTENDED BATTERY
LIFE AND IMPROVED INDOOR COVERAGE
4 INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
A NEW CLOUD
Scan the QR code
to learn how
Ericsson Cloud is
powering the digital
industrialization of
modern business
The Industrialization Cycle
Telecom operator situation
Thanks to Ericsson’s global presence, we see that most telecom
operators are experiencing a relatively flat scenario for fixed
business. At the same time, mobile market growth in users and data
services is compensating for the declining SMS and voice services to
the extent that numbers are still in the black. The question is, for how
long? The action is clear: new income flows and a reduction in OPEX
and CAPEX are needed. The mass market service evolution trend is
oriented toward an extensive use of broadband and mobility.
Enterprise segment evolution is focused on economic aspects,
changing communications, mobility, data centers and cloud/SDN
(with security as a top priority).
74% of all large businesses today are concerned about the integrity
and safety of their data in the cloud. Can you trust the data?
Can you be sure your business is secure?
Today, the answers to these questions are not reassuring: to reap
the benefits of cloud, you are forced to trade speed for risk. But it
doesn’t have to be that way. What if there was a cloud that is not
only fast, flexible and automate-able but also secure, safe and
governable: offering true data integrity, and respecting the data
sovereignty laws of each country it operates within?
Using our combined strengths in network, data, and compute
solutions, Ericsson is now building that cloud: a cloud with integrity
for business-critical applications. A cloud that is real-time ready,
and tailored to your needs. A cloud with known performance.
Ericsson has a long history in providing and managing hardware,
software, and services for the world’s most demanding
communications infrastructure. Now we’re bringing that experience,
knowledge, and power to the cloud.
POWERING THE DIGITAL INDUSTRIALIZATION OF MODERN BUSINESS
Source: Cloud Security Alliance, “Cloud Adoptions Practices & Priorities Survey report” (2015)
Today’s organizations operate in a business climate of breakneck
speed and continuous change. Ericsson Cloud System enables
businesses to transform their IT operations so that they can respond
to these changing market forces faster, and deliver customer value
more effectively, all while containing costs to be more competitive.
We call this digital industrialization. It’s a continuous cycle that
organizations can use to turn IT infrastructure from a cost into an
asset: standardizing on one set of technologies and economics,
across facilities, hardware, software, and operations; consolidating
data-centers; abstracting functionality; automating operations; and
governing it all to ensure security, integrity, and compliance.
You need to Standardize to deal with technologies, and drive a
one-facility hardware, software, operations and economic strategy for
continuous improvement. Then you Combine in order to consolidate
to drive the highest possible occupancy, utilization and density, with
CAPEX benefits. Abstract and gain accessibility to complete
programmability of all functionality and capabilities. Modularize and
abstract at the right layers. Automate provides OPEX and agility for all
uses and desires. There are no interactions that require a human.
Finally you govern, so you gain security, performance, scalability,
quality, economics (cost and value), compliance, security.
consumerlab
insights
Scan the QR code
to see these
and more
ConsumerLab Insights
> Consumers demonstrate a high interest in connected home
services: more than six out of ten respondents are highly
interested in connected home services in Chile
> Safety and control drive interest in connected homes
> Five out of ten are interested in an integrated home solution
that consolidates several connected home service categories;
home security, health and wellness, and energy and utilities
are the three categories with the highest level of interest
and need
CONNECTED
HOME
> Commuters perceive commuting time as unproductive,
dull and long – Brazilians spend 2.1hours commuting per day
> 85 percent of public transport commuters in São Paulo
use internet to be more productive during the journey
> 34 percent of metro travelers in Brazil agree that a lack
of connectivity is a barrier to not use even more this
transport mode
> Today, people estimate they spend 5.3 hours per week
watching streamed TV series, programs and movies
on-demand
> 25 percent of “cord nevers” are already paying for OTT
content services, indicating a willingness to pay for
subscription TV, albeit with a different bundle approach
> Millennials prefer the mobile screen: those aged 16-34
spend 52 percent of all their video viewing time on a
smartphone, tablet or laptop
TV & MEDIA
2015
WI-FI
CALLING
> Wi-Fi calling offers extended coverage in areas where
communication was originally not possible. In Brazil, only
one out of four are satisfied with voice call coverage and
reliability
> When travelling, 83 percent of Brazilians actively seek Wi-Fi
wherever available; 26 percent switch their phones off and
60 percent make over six voice calls out of every ten using
over-the-top (OTT) communication applications
5INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
DYNAMIC
COMMUTE
THE VOICE OF THE CONSUMER
8 connected home categories
The increase in watching on-demand
TV series and movies
Why users find Wi-Fi calling appealing
Average time spent commuting each day (hours)
> 81 % of consumers in Chile expect 24/7 phone support the
top requirement in regards to customer/tech support for an
Integrated Connected Home Solution
> International smartphone travelers are positive towards Wi-Fi
calling, as it is a convenient way to lessen the reliance on
OTT communication apps, and facilitate more communication
> Globally One third of travelers are already aware of the Wi-Fi
calling feature. 7 out of 10 find it appealing and 5 out of 10
will use it if made available
> Linear viewing is linked to age: 80 percent of 60–69 year
olds say they watch linear TV on a daily basis, while only
60 percent of teenagers (those aged 16–19) do so
OSS/BSS DRIVING
TRANSFORMATION
Entel Chile’s Digital Telco
Transformation will position the operator
for speed, efficiency and success,
enabled with a broad range of OSS/BSS
solutions from Ericsson and its partners.
STRENGTHENING IT SERVICES
IN LATAM
In August, Ericsson acquired the assets
of Icon Americas, adding 250 services
professionals and boosting Ericsson’s
service portfolio in Latin America.
6 INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
At Ericsson, we pride ourselves on our history of innovation and technology leadership. Below you will find
examples of where we have really pushed the boundaries, working to meet the evolving needs of our
customers throughout Latin America and the Caribbean.
FOSTERING URBAN MOBILITY
WITH VOLVO BUS
Volvo Bus Latin America and Ericsson
to customize Volvo's ITS4Mobility intel-
ligent transport system to increase effi-
ciency of urban transportation systems
and contribute to enhanced mobility.
CONNECTED VEHICLE CLOUD
WINS 2015 LTE AWARD
Winning in the category of Most
Innovative LTE Application, Ericsson’s
Connected Vehicle Cloud was highlighted
for achieving innovation in the global LTE
industry during the LTE World Summit.
KEY EVENT EXPERIENCE FUELS
SOCIAL MEDIA SATISFACTION
During the 2014 football world cup,
Ericsson’s Key Event Experience allowed
3.4 million fans to share their passion on
social media via mobile networks that
performed under pressure.
35,000
granted patents
USD 34 billion
net sales 2013
25,000
R&D employees
64,000
service professionals
ERICSSON AT A GLANCEEricsson is the driving force behind the Networked Society, and a world-leading
provider of communications technology and services. Our long-term relationships
with all major telecom operators in the world allow people, businesses and
societies to fulfill their potential and create a more sustainable future.
118,000
employees
180
countries
with customers
USD 5 billion
invested in R&D annually
#1 LTE market share
in the world’s 100 largest cities
37,000
granted patents
USD 33 billion
net sales 2014
1 billion
subscribers served by
networks for which we
provide managed services
25,000
R&D employees
2.5 billion
subscribers
supported by us
#1
> MOBILE INFRASTRUCTURE
> OSS/BSS
> SERVICES
> TV PLATFORMS AND DELIVERY
65,000
services professionals
USD 1 billion
in R&D in 15+ years
9,000
service professionals
26
countries with Ericsson offices
123 yearsUSD
employees
11,500
in Latin America
REGIONALLY:
GLOBALLY:
ERICSSON TO BRING 5G
TO BRAZIL
As part of enabling Brazil's digital
agenda, Ericsson together with América
Móvil will bring the first 5G test system
to Brazil during 2016.
LATAM FIRST WITH
LTE-A
Ericsson and Entel Chile demonstrate
Latin America's first data transmission
using LTE-Advanced Carrier
Aggregation with speeds up to
250Mbps.
SMALL CELLS BOOST
INDOOR COVERAGE
TIM Brazil and Claro Puerto Rico
subscribers to get improved indoor
quality and user experience via
Ericsson Radio Dot System.
We approach your transformation from three perspectives:
> establishing consistent interaction with your customers across all channels;
> gaining understanding through one single view of your customers; and
> helping you reinvent your operational model for greater agility, and to drive network and IT convergence.
EricssonLatinAmerica
EricssonBR
EricssonLatam
EricssonBrazil
@EricssonLatam
@EricssonBR
@EricssonCarib
EricssonLatinAmerica EricssonLatinAmerica EricssonLatinAmerica
DIGITAL TELCO TRANSFORMATION
ACCELERATES DIGITALIZATION
Operators have provided the foundation for the Networked Society,
building networks that will soon connect 50 billion devices.
The next step? Achieving the agility you need to meet society’s new
demands and expectations, and doing it profitably. Moving from a
telco to an ICT company, and from a service provider to an
experience provider. Three key components define what it means to
become a digital telco:
1. Change the way you interact with your customers.
2. Introduce advanced analytics to better understand your customer.
3. Fundamentally reinvent how you do business.
Ericsson can help you define a digital telco strategy based on your
strategic objectives, and then plan, build and deploy the capabilities
you need to compete in the digitalized marketplace.
7INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
The content of this document is subject to revision without
notice due to continued progress in methodology, design and
manufacturing. Ericsson shall have no liability for any error or
damage of any kind resulting from the use of this document.
Ericsson
SE-126 25 Stockholm, Sweden
Telephone +46 10 719 00 00
www.ericsson.com
GFTE-15:000342 Uen
© Ericsson AB 2015
Ericsson is the driving force behind the Networked Society – a world leader in
communications technology and services. Our long-term relationships with every
major telecom operator in the world allow people, business and society to fulfill
their potential and create a more sustainable future.
Our services, software and infrastructure – especially in mobility, broadband
and the cloud – are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and capture new
opportunities.
With approximately 115,000 professionals and customers in 180 countries, we
combine global scale with technology and services leadership. We support
networks that connect more than 2.5 billion subscribers. Forty percent of the
world’s mobile traffic is carried over Ericsson networks. And our investments
in research and development ensure that our solutions – and our customers –
stay in front.
Ericsson is present in Latin America since 1896, when an agreement was reached in
Colombia for its first equipment delivery in the region. In early 1900, Ericsson
increased its presence in Latin America by signing trade agreements in Argentina,
Brazil and Mexico. Today, Ericsson has operations in 56 countries in South America,
Central America, Mexico and the Caribbean, which represent one of the regions in
which Ericsson owns a complete set of facilities, integrated by a Production Unit,
a Center for Research and Development (R&D), as well as a Training Center.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales
in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ
OMX stock exchange in Stockholm and the NASDAQ in NewYork.

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Ericsson: Latam Insights - We Enable Change-Makers

  • 1. OCTOBER 2015 We enable change-makers in the Networked Society LATAM INSIGHTS
  • 2. 2 INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015 WELCOME enabling growth and innovation All around us, we see how connectivity is an essential tool in our everyday lives. As we believe this is fundamental, we keep on dedicating time and resources to develop the Networked Society. Ericsson is driving the 5G technology development, along with partners and leading operators, to strengthen the network capabilities in mobile broadband, Internet of Things and media delivery, as well as to support all the industries that are transforming as we speak. Such changes may go so far as to actually redefine the industries themselves, such as transportation to mobility, retail to exchange, and education to learning. In our latest Latam Insights brochure, we take a look at some of our regional projects, alongside highlights from the latest ConsumerLab reports. In addition, we share the consumer and market trends currently driving the transformation journey. I hope that you will enjoy reading this brochure. I or any other Ericsson representative would be happy to engage in a further discussion about these topics. Regards, Sergio Quiroga da Cunha Head of Ericsson Region Latin America and Caribbean The key enablers of growth and innovation come not from the physical assets and infrastructures themselves, but from the people, platforms and insights that are leveraged to reinvent them. We define these new assets in six key areas: DATA - OWN, SHARED AND OPEN Big Data that is collected and analyzed from practically every aspect of life has tremendous potential to improve decision-making. As we continue to harness this data—whether it’s owned, shared or open—it will continue to become a powerful resource. THINGS - CONNECTED AND INTELLIGENT We are now entering a reality where billions of digitally connected objects arethe equivalent of raw materials for much more dynamic products. They are in turn enhanced by a wealth of new services that improve product performance and achieve new levels of efficiency. USERS - PARTICIPATING AND ACTIVE In world defined by greater transparency and distribution of power, people will continue to become active contributors to the networks and communities in which they participate. This will lead to new forms of co-creation where products and services become more relevant and users are viewed as a vital asset for any public or private organization. CAPABILITIES - AVAILABLE AND ON-DEMAND Starting a global business today requires little more than an idea, a user base and a network of collaborators. Funding can be crowd-sourced; factories can be rented and specialized skills, work spaces and digital infrastructures scale as needed. As a result, many more barriers to market entry and global scale will be lowered. DIGITALIZATION - EXPONENTIAL AND UBIQUITOUS PLATFORMS - ECONOMICS AND SCALE Technology platforms are transforming the idea of a product or service by opening up entire business processes to customers, developers, and partners to add value. This not only reduces transaction costs but has the potential to become an economic force with a logic of its own. As digital assets rise in importance, and become a primary source of business value, we will see business processes become faster, more relevant and cost-efficient. As processes and products become digitalized, organizations are increasingly adaptable to a changing environment, enabling increased innovation, strengthened decision making and value creation.
  • 3. software for iot 33INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015 Over the last few years a major shift in connectivity has been gaining speed; we have moved away from a laptop era and into a fully mobile era, where we connect to our friends, family, and colleagues through multiple devices and where business transactions are often made over the cellular network. The resulting influx of devices, users, and applications trying to access the network can result in poor indoor coverage and performance. To support these changes in connectivity, Ericsson is pushing performance further by adding capacity and functionality with software-only upgrades. Ericsson IoT Networks Software 16B delivers reduced device costs, extended battery life and improved indoor coverage. Cellular networks already cover 90 percent of the world’s population, but a number of roadblocks to supporting mass-market adoption of IoT have remained. Ericsson is addressing these challenges with Ericsson IoT Network Software 16B, a targeted new suite of software upgrades and ecosystem advances that will accelerate the uptake of IoT for the benefit of both industry and consumers. Ericsson’s new IoT Networks Software 16B delivers: Reduced IoT device cost: The new software supports LTE Category 0 with half-duplex operation in FDD, which effectively limits functionality and capability to those specifically required for IoT applications, such as large-scale sensor and smart meter deployments. This reduced complexity cuts device cost by 60 percent compared to Category 4. Extended battery life: 10-year battery life is one of the goals for 5G, and Ericsson is introducing two new software upgrades for energy efficiency that achieve that goal on today’s IoT devices. Device Power-saving Mode for LTE & GSM is a new device power-saving capability that introduces a deep sleep state, while Extended Discontinuous Reception (DRX) for GSM extends the sleep cycles in inactive mode. Improved indoor coverage: Extended coverage software for GSM delivers a 20 dB improvement leading to a seven-fold extension in the range of low-rate applications. This enables the usage of IoT applications in remote locations and deep within buildings underground. ERICSSON networks DELIVERING REDUCED IOT DEVICE COSTS, EXTENDED BATTERY LIFE AND IMPROVED INDOOR COVERAGE
  • 4. 4 INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015 A NEW CLOUD Scan the QR code to learn how Ericsson Cloud is powering the digital industrialization of modern business The Industrialization Cycle Telecom operator situation Thanks to Ericsson’s global presence, we see that most telecom operators are experiencing a relatively flat scenario for fixed business. At the same time, mobile market growth in users and data services is compensating for the declining SMS and voice services to the extent that numbers are still in the black. The question is, for how long? The action is clear: new income flows and a reduction in OPEX and CAPEX are needed. The mass market service evolution trend is oriented toward an extensive use of broadband and mobility. Enterprise segment evolution is focused on economic aspects, changing communications, mobility, data centers and cloud/SDN (with security as a top priority). 74% of all large businesses today are concerned about the integrity and safety of their data in the cloud. Can you trust the data? Can you be sure your business is secure? Today, the answers to these questions are not reassuring: to reap the benefits of cloud, you are forced to trade speed for risk. But it doesn’t have to be that way. What if there was a cloud that is not only fast, flexible and automate-able but also secure, safe and governable: offering true data integrity, and respecting the data sovereignty laws of each country it operates within? Using our combined strengths in network, data, and compute solutions, Ericsson is now building that cloud: a cloud with integrity for business-critical applications. A cloud that is real-time ready, and tailored to your needs. A cloud with known performance. Ericsson has a long history in providing and managing hardware, software, and services for the world’s most demanding communications infrastructure. Now we’re bringing that experience, knowledge, and power to the cloud. POWERING THE DIGITAL INDUSTRIALIZATION OF MODERN BUSINESS Source: Cloud Security Alliance, “Cloud Adoptions Practices & Priorities Survey report” (2015) Today’s organizations operate in a business climate of breakneck speed and continuous change. Ericsson Cloud System enables businesses to transform their IT operations so that they can respond to these changing market forces faster, and deliver customer value more effectively, all while containing costs to be more competitive. We call this digital industrialization. It’s a continuous cycle that organizations can use to turn IT infrastructure from a cost into an asset: standardizing on one set of technologies and economics, across facilities, hardware, software, and operations; consolidating data-centers; abstracting functionality; automating operations; and governing it all to ensure security, integrity, and compliance. You need to Standardize to deal with technologies, and drive a one-facility hardware, software, operations and economic strategy for continuous improvement. Then you Combine in order to consolidate to drive the highest possible occupancy, utilization and density, with CAPEX benefits. Abstract and gain accessibility to complete programmability of all functionality and capabilities. Modularize and abstract at the right layers. Automate provides OPEX and agility for all uses and desires. There are no interactions that require a human. Finally you govern, so you gain security, performance, scalability, quality, economics (cost and value), compliance, security.
  • 5. consumerlab insights Scan the QR code to see these and more ConsumerLab Insights > Consumers demonstrate a high interest in connected home services: more than six out of ten respondents are highly interested in connected home services in Chile > Safety and control drive interest in connected homes > Five out of ten are interested in an integrated home solution that consolidates several connected home service categories; home security, health and wellness, and energy and utilities are the three categories with the highest level of interest and need CONNECTED HOME > Commuters perceive commuting time as unproductive, dull and long – Brazilians spend 2.1hours commuting per day > 85 percent of public transport commuters in São Paulo use internet to be more productive during the journey > 34 percent of metro travelers in Brazil agree that a lack of connectivity is a barrier to not use even more this transport mode > Today, people estimate they spend 5.3 hours per week watching streamed TV series, programs and movies on-demand > 25 percent of “cord nevers” are already paying for OTT content services, indicating a willingness to pay for subscription TV, albeit with a different bundle approach > Millennials prefer the mobile screen: those aged 16-34 spend 52 percent of all their video viewing time on a smartphone, tablet or laptop TV & MEDIA 2015 WI-FI CALLING > Wi-Fi calling offers extended coverage in areas where communication was originally not possible. In Brazil, only one out of four are satisfied with voice call coverage and reliability > When travelling, 83 percent of Brazilians actively seek Wi-Fi wherever available; 26 percent switch their phones off and 60 percent make over six voice calls out of every ten using over-the-top (OTT) communication applications 5INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015 DYNAMIC COMMUTE THE VOICE OF THE CONSUMER 8 connected home categories The increase in watching on-demand TV series and movies Why users find Wi-Fi calling appealing Average time spent commuting each day (hours) > 81 % of consumers in Chile expect 24/7 phone support the top requirement in regards to customer/tech support for an Integrated Connected Home Solution > International smartphone travelers are positive towards Wi-Fi calling, as it is a convenient way to lessen the reliance on OTT communication apps, and facilitate more communication > Globally One third of travelers are already aware of the Wi-Fi calling feature. 7 out of 10 find it appealing and 5 out of 10 will use it if made available > Linear viewing is linked to age: 80 percent of 60–69 year olds say they watch linear TV on a daily basis, while only 60 percent of teenagers (those aged 16–19) do so
  • 6. OSS/BSS DRIVING TRANSFORMATION Entel Chile’s Digital Telco Transformation will position the operator for speed, efficiency and success, enabled with a broad range of OSS/BSS solutions from Ericsson and its partners. STRENGTHENING IT SERVICES IN LATAM In August, Ericsson acquired the assets of Icon Americas, adding 250 services professionals and boosting Ericsson’s service portfolio in Latin America. 6 INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015 At Ericsson, we pride ourselves on our history of innovation and technology leadership. Below you will find examples of where we have really pushed the boundaries, working to meet the evolving needs of our customers throughout Latin America and the Caribbean. FOSTERING URBAN MOBILITY WITH VOLVO BUS Volvo Bus Latin America and Ericsson to customize Volvo's ITS4Mobility intel- ligent transport system to increase effi- ciency of urban transportation systems and contribute to enhanced mobility. CONNECTED VEHICLE CLOUD WINS 2015 LTE AWARD Winning in the category of Most Innovative LTE Application, Ericsson’s Connected Vehicle Cloud was highlighted for achieving innovation in the global LTE industry during the LTE World Summit. KEY EVENT EXPERIENCE FUELS SOCIAL MEDIA SATISFACTION During the 2014 football world cup, Ericsson’s Key Event Experience allowed 3.4 million fans to share their passion on social media via mobile networks that performed under pressure. 35,000 granted patents USD 34 billion net sales 2013 25,000 R&D employees 64,000 service professionals ERICSSON AT A GLANCEEricsson is the driving force behind the Networked Society, and a world-leading provider of communications technology and services. Our long-term relationships with all major telecom operators in the world allow people, businesses and societies to fulfill their potential and create a more sustainable future. 118,000 employees 180 countries with customers USD 5 billion invested in R&D annually #1 LTE market share in the world’s 100 largest cities 37,000 granted patents USD 33 billion net sales 2014 1 billion subscribers served by networks for which we provide managed services 25,000 R&D employees 2.5 billion subscribers supported by us #1 > MOBILE INFRASTRUCTURE > OSS/BSS > SERVICES > TV PLATFORMS AND DELIVERY 65,000 services professionals USD 1 billion in R&D in 15+ years 9,000 service professionals 26 countries with Ericsson offices 123 yearsUSD employees 11,500 in Latin America REGIONALLY: GLOBALLY: ERICSSON TO BRING 5G TO BRAZIL As part of enabling Brazil's digital agenda, Ericsson together with América Móvil will bring the first 5G test system to Brazil during 2016. LATAM FIRST WITH LTE-A Ericsson and Entel Chile demonstrate Latin America's first data transmission using LTE-Advanced Carrier Aggregation with speeds up to 250Mbps. SMALL CELLS BOOST INDOOR COVERAGE TIM Brazil and Claro Puerto Rico subscribers to get improved indoor quality and user experience via Ericsson Radio Dot System.
  • 7. We approach your transformation from three perspectives: > establishing consistent interaction with your customers across all channels; > gaining understanding through one single view of your customers; and > helping you reinvent your operational model for greater agility, and to drive network and IT convergence. EricssonLatinAmerica EricssonBR EricssonLatam EricssonBrazil @EricssonLatam @EricssonBR @EricssonCarib EricssonLatinAmerica EricssonLatinAmerica EricssonLatinAmerica DIGITAL TELCO TRANSFORMATION ACCELERATES DIGITALIZATION Operators have provided the foundation for the Networked Society, building networks that will soon connect 50 billion devices. The next step? Achieving the agility you need to meet society’s new demands and expectations, and doing it profitably. Moving from a telco to an ICT company, and from a service provider to an experience provider. Three key components define what it means to become a digital telco: 1. Change the way you interact with your customers. 2. Introduce advanced analytics to better understand your customer. 3. Fundamentally reinvent how you do business. Ericsson can help you define a digital telco strategy based on your strategic objectives, and then plan, build and deploy the capabilities you need to compete in the digitalized marketplace. 7INSIGHTS: REGION LATIN AMERICA AND CARIBBEAN OCTOBER 2015
  • 8. The content of this document is subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson shall have no liability for any error or damage of any kind resulting from the use of this document. Ericsson SE-126 25 Stockholm, Sweden Telephone +46 10 719 00 00 www.ericsson.com GFTE-15:000342 Uen © Ericsson AB 2015 Ericsson is the driving force behind the Networked Society – a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, business and society to fulfill their potential and create a more sustainable future. Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities. With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front. Ericsson is present in Latin America since 1896, when an agreement was reached in Colombia for its first equipment delivery in the region. In early 1900, Ericsson increased its presence in Latin America by signing trade agreements in Argentina, Brazil and Mexico. Today, Ericsson has operations in 56 countries in South America, Central America, Mexico and the Caribbean, which represent one of the regions in which Ericsson owns a complete set of facilities, integrated by a Production Unit, a Center for Research and Development (R&D), as well as a Training Center. Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in NewYork.