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                                          Strong	
  Business	
  in	
  a	
  Weak	
  Market	
  
	
  
	
  
1. Look	
  at	
  who	
  you	
  have	
  in	
  your	
  pocket	
  
	
  
	
  
          Group	
                 Key	
  Message(s)	
  
          Past	
  Client	
        	
  
                                  	
  
                                  	
  
                                  	
  
                                  	
  
          Prospect	
              	
  
                                  	
  
                                  	
  
                                  	
  
                                  	
  
          Alliance	
              	
  
                                  	
  
                                  	
  
                                  	
  
                                  	
  
          Personal	
  Contact	
   	
  
                                  	
  
                                  	
  
                                  	
  
                                  	
  
	
  
	
  
2. Get	
  clear	
  on	
  the	
  problem	
  you	
  solve	
  
	
  
     What	
  are	
  5	
  reasons	
  clients	
  buy	
  from	
  you	
  now?	
  
     	
  
            1. 	
  
                  2. 	
  
                  3. 	
  
                  4. 	
  
                  5. 	
  
	
  
                  Be	
  clear	
  on	
  what	
  you	
  offer	
  to	
  the	
  market:	
  
           	
  
Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   1	
                       	
          ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  
                                               	
                                       	
  
                                                                                                                              	
  
          Question	
                          Answer	
  
          What	
  do	
  you	
  do?	
          	
  
                                              	
  
                                              	
  
                                              	
  
          Why	
  does	
  it	
                 	
  
          matter?	
                           	
  
                                              	
  
                                              	
  
          Who	
  cares?	
                     	
  
                                              	
  
                                              	
  
                                              	
  
	
  
     	
  
3. Look	
  at	
  the	
  markets	
  that	
  you	
  should	
  be	
  serving	
  that	
  you	
  aren’t.	
  
	
  
	
  
          Question	
                          Answer	
  
          What	
  does	
  my	
  clientele	
   	
  
          have	
  in	
  common?	
  
          	
  
          What	
  markets	
  could	
                   	
  
          want	
  my	
  offerings	
  that	
  
          are	
  not	
  currently	
  
          buying?	
  
          	
  
          What	
  would	
  it	
  take	
  to	
          	
  
          open	
  up	
  this	
  market?	
  
          	
  
          Are	
  there	
  changes	
  I	
               	
  
          would	
  need	
  to	
  make	
  to	
  
          open	
  up	
  this	
  market?	
  
          (i.e.	
  Messaging,	
  new	
  
          marketing	
  materials,	
  
          different	
  payment	
  
          rates,	
  different	
  colors,	
  
          styles,	
  etc.)	
  
          	
  
          How	
  can	
  I	
  go	
  about	
             	
  
          starting	
  the	
  
          conversation	
  with	
  this	
  
          market?	
  
          	
  



Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   2	
                       	
           ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  
                                      	
                                               	
  
                                                                                                                                           	
  
                       Who	
  do	
  I	
  know	
  that	
              	
  
                       represents	
  this	
  market	
  
                       that	
  I	
  can	
  talk	
  with	
  and	
  
                       gather	
  information?	
  
                       (i.e.	
  If	
  you	
  are	
  targeting	
  
                       new	
  home	
  owners,	
  who	
  
                       do	
  you	
  know	
  who	
  just	
  
                       bought	
  their	
  first	
  home;	
  
                       targeting	
  Italian	
  
                       builders,	
  who	
  do	
  you	
  
                       know	
  who	
  is	
  Italian	
  and	
  
                       in	
  the	
  construction	
  
                       industry?)	
  
                       	
  
       	
  
       	
  
	
  
4. 	
  Look	
  at	
  any	
  markets	
  that	
  could	
  be	
  serviced	
  by	
  adjusting	
  your	
  model	
  
	
  
     To	
  Do:	
  
     	
  
           • Consider	
  ways	
  to	
  make	
  it	
  easier	
  for	
  client	
  to	
  buy	
  from	
  you	
  
                              •   Look	
  at	
  ways	
  to	
  compartmentalize	
  your	
  offering	
  
	
  
5. Become	
  a	
  lean,	
  mean,	
  selling	
  machine	
  
	
  
     Sales	
  Funnel:	
  
	
  

                                  Prospects	
                                      Presentations	
            Clients	
  

                	
                                                          	
                         	
  

                	
                                                          	
                         	
  

                	
                                                          	
                         	
  

                	
                                                          	
                         	
  

                	
                                                          	
                         	
  

                	
                                                          	
                         	
  
              	
  
              Monthly	
  Sales	
  Goal:	
  


Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   3	
                       	
                        ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  
                                              	
                                                             	
  
                                                                                                                                                    	
  
              Weekly	
  Sales	
  Goal:	
  
              Daily	
  Sales	
  Goal:	
  
              	
  
	
  
6. Tweak	
  your	
  payment	
  terms	
  
	
  
     	
  
     What	
  are	
  4	
  ways	
  you	
  could	
  offer	
  different	
  payment	
  terms	
  to	
  your	
  clients?	
  
     	
  
     	
   	
         	
          	
        	
        	
         	
        	
        	
       	
            	
         	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
         	
  
       	
  
       What	
  other	
  things	
  could	
  you	
  offer	
  clients	
  to	
  soothe	
  their	
  cash	
  flow	
  issues?	
  
	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
         	
  
	
  
7. Remind	
  your	
  competitor’s	
  clients	
  that	
  you	
  are	
  a	
  great	
  alternative	
  
	
  
     Who	
  are	
  your	
  five	
  main	
  competitors?	
  
     	
  
     	
   	
        	
         	
           	
   	
         	
   	
         	
        	
    	
                                           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
         	
  
	
  
       Which	
  accounts/clients	
  do	
  they	
  have	
  that	
  you	
  want?	
  
       	
  
       	
   	
     	
     	
        	
         	
          	
         	
           	
                          	
           	
           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
  
       	
            	
      	
             	
           	
            	
            	
     	
     	
          	
           	
           	
         	
  
	
  
       In	
  what	
  way	
  could	
  you	
  do	
  a	
  better	
  job	
  for	
  these	
  clients?	
  	
  Price?	
  	
  Service?	
  	
  
       Support?	
  	
  Provide	
  a	
  variety	
  of	
  offering?	
  
       	
  

Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   4	
                       	
                                 ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  
                                               	
                                                       	
  
                                                                                                                                              	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
          	
  
	
  
	
  
8. Review	
  your	
  payables	
  and	
  negotiate	
  down	
  
	
  
     What	
  is	
  your	
  monthly	
  burn	
  rate?	
  
	
  
     Make	
  a	
  list	
  of	
  all	
  your	
  vendors	
  and	
  consider	
  how	
  you	
  can	
  get	
  better	
  terms	
  or	
  get	
  
     them	
  to	
  drop	
  your	
  price:	
  
     	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
          	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
          	
  
	
  
       Do	
  all	
  your	
  business	
  expenses	
  make	
  you	
  money?	
  
	
  
       Are	
  there	
  any	
  payments	
  you	
  are	
  making	
  (office	
  space,	
  cell	
  phone)	
  that	
  are	
  larger	
  
       than	
  they	
  need	
  to	
  be?	
  
	
  
       How	
  many	
  months	
  of	
  cash	
  flow	
  do	
  you	
  currently	
  have	
  socked	
  away?	
  	
  
	
  
       How	
  many	
  clients	
  would	
  you	
  have	
  to	
  lose	
  to	
  be	
  in	
  serious	
  cash	
  crunch?	
  
	
  
       How	
  many	
  of	
  your	
  receivables	
  are	
  >60	
  days	
  overdue?	
  
	
  
	
  
9. Explore	
  bundling	
  services/products	
  with	
  partners	
  
	
  
     Who	
  do	
  your	
  clients	
  also	
  buy	
  from	
  that	
  is	
  a	
  complimentary	
  service	
  or	
  product	
  to	
  
     yours?	
  	
  Is	
  there	
  an	
  obvious	
  fit	
  between	
  you	
  and	
  them?	
  
	
  
     	
   	
              	
       	
        	
            	
     	
             	
    	
        	
        	
        	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
  
       	
     	
            	
            	
             	
            	
            	
     	
     	
     	
         	
           	
          	
  
	
  

Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   5	
                       	
                           ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  
                                               	
                                                   	
  
                                                                                                                                          	
  
       Make	
  a	
  list	
  of	
  5	
  potential	
  partnerships,	
  find	
  contacts,	
  and	
  pitch	
  the	
  idea.	
  
       	
  
            1. 	
  

              2. 	
  

              3. 	
  

              4. 	
  

              5. 	
  

	
  
10.	
  	
  Kill	
  your	
  clients	
  with	
  kindness!	
  
	
  
     What	
  10	
  things	
  can	
  you	
  do	
  to	
  show	
  your	
  clients	
  appreciation?	
  
     	
  
             1. 	
  

              2. 	
  

              3. 	
  

              4. 	
  

              5. 	
  

              6. 	
  

              7. 	
  

              8. 	
  

              9. 	
  

              10. 	
  

       	
  
       	
  
       What	
  3	
  actions	
  will	
  you	
  commit	
  to	
  in	
  the	
  next	
  4	
  weeks	
  to	
  improve	
  your	
  business?	
  
       	
  
            1. 	
  



Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   6	
                       	
                       ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  
                                               	
                                                    	
  
                                                                                                                                           	
  
                  2. 	
  

                  3. 	
  

       	
  
              	
  E-­‐mail	
  your	
  3	
  action	
  items	
  to	
  felicia@candeo.ca	
  by	
  September	
  17th,	
  2010	
  to	
  
              receive	
  a	
  45-­‐minute	
  complimentary	
  coaching	
  session,	
  valued	
  at	
  $200.	
  	
  (Offer	
  
              valid	
  for	
  DWC	
  members	
  only)	
  




Candeo	
  Communications	
  Inc.	
  www.candeo.ca	
  	
   7	
                       	
                        ©Flett	
  Ventures	
  Inc.	
        	
     	
  
Email:	
  felicia@candeo.ca	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  778.986.1138	
  

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Strong Business in a Weak Market with Felicia Lee

  • 1.         Strong  Business  in  a  Weak  Market       1. Look  at  who  you  have  in  your  pocket       Group   Key  Message(s)   Past  Client             Prospect             Alliance             Personal  Contact                 2. Get  clear  on  the  problem  you  solve     What  are  5  reasons  clients  buy  from  you  now?     1.   2.   3.   4.   5.     Be  clear  on  what  you  offer  to  the  market:     Candeo  Communications  Inc.  www.candeo.ca     1     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138  
  • 2.         Question   Answer   What  do  you  do?           Why  does  it     matter?         Who  cares?               3. Look  at  the  markets  that  you  should  be  serving  that  you  aren’t.       Question   Answer   What  does  my  clientele     have  in  common?     What  markets  could     want  my  offerings  that   are  not  currently   buying?     What  would  it  take  to     open  up  this  market?     Are  there  changes  I     would  need  to  make  to   open  up  this  market?   (i.e.  Messaging,  new   marketing  materials,   different  payment   rates,  different  colors,   styles,  etc.)     How  can  I  go  about     starting  the   conversation  with  this   market?     Candeo  Communications  Inc.  www.candeo.ca     2     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138  
  • 3.         Who  do  I  know  that     represents  this  market   that  I  can  talk  with  and   gather  information?   (i.e.  If  you  are  targeting   new  home  owners,  who   do  you  know  who  just   bought  their  first  home;   targeting  Italian   builders,  who  do  you   know  who  is  Italian  and   in  the  construction   industry?)           4.  Look  at  any  markets  that  could  be  serviced  by  adjusting  your  model     To  Do:     • Consider  ways  to  make  it  easier  for  client  to  buy  from  you   • Look  at  ways  to  compartmentalize  your  offering     5. Become  a  lean,  mean,  selling  machine     Sales  Funnel:     Prospects   Presentations   Clients                                         Monthly  Sales  Goal:   Candeo  Communications  Inc.  www.candeo.ca     3     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138  
  • 4.         Weekly  Sales  Goal:   Daily  Sales  Goal:       6. Tweak  your  payment  terms       What  are  4  ways  you  could  offer  different  payment  terms  to  your  clients?                                                                                 What  other  things  could  you  offer  clients  to  soothe  their  cash  flow  issues?                                                                                 7. Remind  your  competitor’s  clients  that  you  are  a  great  alternative     Who  are  your  five  main  competitors?                                                                                 Which  accounts/clients  do  they  have  that  you  want?                                                                                 In  what  way  could  you  do  a  better  job  for  these  clients?    Price?    Service?     Support?    Provide  a  variety  of  offering?     Candeo  Communications  Inc.  www.candeo.ca     4     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138  
  • 5.                                                                                       8. Review  your  payables  and  negotiate  down     What  is  your  monthly  burn  rate?     Make  a  list  of  all  your  vendors  and  consider  how  you  can  get  better  terms  or  get   them  to  drop  your  price:                                                                                                           Do  all  your  business  expenses  make  you  money?     Are  there  any  payments  you  are  making  (office  space,  cell  phone)  that  are  larger   than  they  need  to  be?     How  many  months  of  cash  flow  do  you  currently  have  socked  away?       How  many  clients  would  you  have  to  lose  to  be  in  serious  cash  crunch?     How  many  of  your  receivables  are  >60  days  overdue?       9. Explore  bundling  services/products  with  partners     Who  do  your  clients  also  buy  from  that  is  a  complimentary  service  or  product  to   yours?    Is  there  an  obvious  fit  between  you  and  them?                                                                                 Candeo  Communications  Inc.  www.candeo.ca     5     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138  
  • 6.         Make  a  list  of  5  potential  partnerships,  find  contacts,  and  pitch  the  idea.     1.   2.   3.   4.   5.     10.    Kill  your  clients  with  kindness!     What  10  things  can  you  do  to  show  your  clients  appreciation?     1.   2.   3.   4.   5.   6.   7.   8.   9.   10.       What  3  actions  will  you  commit  to  in  the  next  4  weeks  to  improve  your  business?     1.   Candeo  Communications  Inc.  www.candeo.ca     6     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138  
  • 7.         2.   3.      E-­‐mail  your  3  action  items  to  felicia@candeo.ca  by  September  17th,  2010  to   receive  a  45-­‐minute  complimentary  coaching  session,  valued  at  $200.    (Offer   valid  for  DWC  members  only)   Candeo  Communications  Inc.  www.candeo.ca     7     ©Flett  Ventures  Inc.       Email:  felicia@candeo.ca                Tel:  778.986.1138