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From: Mark Savage [mailto:email@example.com]
Sent: Friday, March 11, 2016 11:01 AM
Subject: Reference on Ernesto Guerrero
Good Morning Human Resources professional,
It would be my pleasure to provide you with my professional experiences with Ernesto Guerrero:
A few years ago (June of 2013), Jobs America launched an El Paso based call center to handle
medical claims and billing inquires for members and providers of a Fortune 100 healthcare
provider. The healthcare provider was new to the El Paso market and required very specific
criteria for the agents who were going to service International and Domestic based customers.
To provide some details, all agents were required to speak both English and Spanish and needed
to have several years of medical and/or healthcare call center experience.
These requirements coupled with many other specific confidential details were all the
responsibility of Ernesto Guerrero who led a team of Human Resources efforts. Since Jobs
America was new to El Paso, we relied heavily on the expertise of Ernesto. The hiring timetable
was extremely tight and Ernesto demonstrated a high level of organization as he developed a ten
step hiring strategy to ensure we met the client’s requirements. These steps included numerous
behavior and computerized skills assessments along with personal one on one English and
Spanish proficiency test.
The most notable attributes demonstrated by Ernesto is his very strong command of mechanics
of the human resources profession and his ability to advise an organization on the potential risk
areas that may impact an entity legally in the public domain and/or financially. He has the
ability to interact with Executive management strategically as well as the Operational staff from
an implementation level. Ernesto successfully lead our staffing efforts and as a result we
continue to build our organization in El Paso for the healthcare client. Ernesto has advised us on
techniques to control employee attrition as well as strategic recommendations related to
employee compensation. Ernesto personally advised my organization through two possible legal
actions which have ultimately improved our organizations bottom line results.
He will unquestionably serve as an exceptionally valuable asset to any organization based on his
demonstrated performance in any leadership role related to Human Resources.
CEO, Jobs America