Transaction Intelligence (TI) Monthly report for April, 2011. This report provides a brief overview of the overall outsourcing market activity for the month and includes the following: • Trailing three-month average of outsourcing deals • Split of outsourcing deals by function and industry vertical • Geographical split and analysis of the level of deal activity • Key outsourcing deals signed in April 2011 We would be happy to receive your feedback on this report and/or on the TI offering.

1. Transaction Intelligence Monthly
Report
April 2011

2. Trailing three-month average of outsourcing
transactions
Number of transactions1; Apr 2010 – Apr 2011
200
180
160
140
120
100
80
60
40
20
0
May 2010
Mar 2011
Jun 2010
Nov 2010
Jan 2011
Jul 2010
Aug 2010
Apr 2010
Oct 2010
Apr 2011
Sep 2010
Dec 2010
Feb 2011
1 Includes only transaction signings that were publicly disclosed
Source: Everest Research Institute Transaction Intelligence
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Proprietary & Confidential. © 2011, Everest Global, Inc.

3. Outsourcing transactions | By function and industry
vertical
Split of outsourcing transactions announced by function Split of outsourcing transactions1 announced by industry
Number of transactions Number of transactions
100% = 186 156 138 100% = 186 156 138
Both 4% 5% 1%
Others2 15% 15% 19%
BPO 30% Technology 5% 1%
30% 7% 2%
Energy & utilities 5%
40% 6%
Retail 3% 8% 4%
Telecom 5% 3% 4%
Government 11%
Healthcare 7% 24% 23%
Defense 4%
Travel & transport 7%
7% 11%
ITO 67% 69% 1%
Manufacturing 15% 6% 4%
54% 4%
12%
8%
BFSI1 23%
17% 16%
Apr 2010 Mar 2011 Apr 2011 Apr 2010 Mar 2011 Apr 2011
1 BFSI – Banking, Financial Services, and Insurance
2 Others include conglomerates, advertising, media and entertainment, education, etc. Also includes any transactions where buyer name
was not disclosed
Source: Everest Research Institute Transaction Intelligence
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Proprietary & Confidential. © 2011, Everest Global, Inc.

4. Outsourcing transactions | By key buyer geography1
M-o-M change in three-month trailing average of outsourcing transactions
Increased Similar Decreased Mar 2011
activity2 activity2 activity2 Apr 2011
Finland
Sweden
Norway
Canada UK Denmark
Poland
Netherlands
Belgium Germany
France Switzerland
US
Italy China Japan
Spain
India
Brazil
Outsourcing transactions Australia
New Zealand
51 42
38 31 34 31 32 35
3
North America UK Rest of Europe Others
1 Buyer geography is the buyer location or the signing regions associated with the transaction
2 Increased activity: >10%; Similar activity: (+/-)10%; Decreased activity: <(-)10 %
3 Others include Asia-Pacific, Middle East, Africa, Latin America, and deals where the signing region was not publicly disclosed
Source: Everest Research Institute Transaction Intelligence
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Proprietary & Confidential. © 2011, Everest Global, Inc.

5. Key outsourcing deals signed in April 2011
Service Deal value Contract Functional
Buyer Industry vertical provider (US$ million) duration scope
Tryg Insurance CSC 348 7 years ITO
National Grid Energy & Utilities HP 2671 7 years ITO
Vodafone Telecom Tech Mahindra 250 5 years ITO
Nationwide Building Other financial Carillion 2401 3 years BPO
Society services
Moscow City Government Government Sitronics 226 1 years ITO
MGM Resorts International Others ACS 200 5 years ITO
FAA Government Raytheon 177 N/A ITO
Virgin Media Others Carillion 1601 2 years BPO
Westminster City Council Government Vertex 1381 2 years BPO
US Army Defense Northrop 78 5 years ITO
Grumman
1 Deal value estimated
Source: Everest Research Institute Transaction Intelligence
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Proprietary & Confidential. © 2011, Everest Global, Inc.

6. The Transaction Intelligence offering can be accessed
as a subscription to the on-line database or via a
custom research request
The on-line database allows users to:
 Search for outsourcing transactions based upon service provider name, buyer
name, scope, signing date, and other attributes
 Conduct real-time analyses based on industry, geography, key functions
 Generate professional, one-page summaries for each outsourcing transaction
Online
 Export transaction details to MS-Excel spreadsheet format
database  Export MS-Excel and PowerPoint friendly editable charts
Our custom research can help companies:
 Analyze the market trends for a particular geography or buyer industry to validate
business assumptions
 Study the contract renewal trends of a specific segmentation, enabling
identification of potential buyer targets
Customized  Customize business development approach to transaction
analysis  Perform functional deep-dive to analyze outsourcing deals and related market
trends based on publicly available information of publicly announced contracts
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Proprietary & Confidential. © 2011, Everest Global, Inc.

7. Overview of the TI capability
Transaction Intelligence (TI) is the largest and most comprehensive database of
outsourcing transactions. TI contains information which is collected and validated from
multiple secondary sources. The database structure facilitates easy queries of the
information and quick analysis of the transactions. The TI database is operated by Everest
Research Institute, the research arm of the Everest Group.
 TI contains ~17,000 outsourcing transactions, including ITO and BPO
 Over 30 data points captured for each transaction
 More than 95% of the transactions are post 2000
 Around 150 deals are added each month
 The database is not exhaustive because it only includes transactions that are publicly
available. Periodic analysis reveals that the TI database tracks approximately 30-35% of
the total outsourcing market
To know more about how to subscribe to Transaction Intelligence database, please write
to TIteam@everestresearchinstitute.com.
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Proprietary & Confidential. © 2011, Everest Global, Inc.

8. Appendix: Additional research references
The following documents are recommended for additional insight on the topic covered in this Research Report. The
recommended documents either provide additional details on the topic or complementary content that may be of interest
1. Market Vista: 2010 in Review (ERI-2011-8-R-0500); 2011. This report summarizes the key trends and developments for 2010 in
the global offshoring and outsourcing market
2. Market Vista: Q1 2011 (ERI-2011-8-R-0543); 2011. This report summarizes the key trends and developments for Q1 2011 in the
global offshoring and outsourcing market
3. Transaction Renewal Analysis – January 2012 to December 2012 (ERI-2011-6-O-0511); 2011. The analysis is aimed at
providing a list of transactions that are coming up for renewal. The database contains key deal parameters like names of buyer
and supplier, buyer industry, functional and geographic scope of the contract, contract value, start and end dates, and contract
description. The analysis is useful for pursuit teams to strategize entry into or expansion of existing relationships into buyer
organizations
4. Banking, Financial Services, and Insurance (BFSI): Trends for Q1 2011 (ERI-2011-8-R-0555); 2011. This report provides
BFSI industry specific data, developments, and insights that enable Global Sourcing Managers to navigate through the
complexity and make clear, effective decisions contextualized and suited to their specific industry. These reports provide deep-
dive into transaction activity, captive developments, service provider market share, and key outsourcing transactions specific to
the BFSI industry
For more information on this and other research published by the Everest Research
Institute, please contact us:
Rahul Kumar, Knowledge Director: rkumar@everestgrp.com
Amara Shyam Sundar, Sr. Information Specialist: samara@everestgrp.com
Everest Research Institute
Two Galleria Tower
13455 Noel Road, Suite 2100 Phone: +1-214-451-3110
Dallas, TX 75240 E-mail: info@everestresearchinstitute.com
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