Want to be more efficient in finding what you need? In review of Experts-Exchange webinar, on April 12th, 2016 as we went over the best practices of how to find solutions, articles, and videos through the Experts Exchange advanced search functions.

1. Solved!
How to Ask Better Questions
on Experts Exchange
Want to get better solutions to your questions?
It all starts with knowing how to ask the most effective questions.
Below, we explain some of the ways you can ask better questions
on Experts Exchange.

2. What to Expect?
Part 1: A breakdown of the Question Wizard
1. Four main ingredients to a great question
2. Attach relevant content
3. Create a concise and descriptive title
4. Select relevant topics
5. Preview and edit as needed
6. Submit!
Part 2: You’ve posted your question - now what?
1. Open communication with Experts within your question
2. Review the Content
3. Requesting Attention if you need further assistance
4. Selecting a solution and awarding points
5. Success!

3. Part 1:
A breakdown of the Question
Wizard

4. Four Ingredients for Success
The first step is to write a description of the question, because you will
pull the title from the keywords in this section.
Four ingredients to a great description:
Tone:
Write the description as if you are speaking directly to the Expert.
First Sentence:
Include the question you are asking within the first sentence so that Experts
know if this is a problem they can assist you with.
Experience Level:
Describe your experience level with the issue you are having. For example, have
you ever used this technology before?
Steps Executed:
Explain the steps you have already completed. This helps the Expert
understand where you are in the process of solving this issue, and will save time
in troubleshooting.

5. Attach Relevant Content
Be sure to include screenshots, code, or various attachments needed to clarify your
question.
Please remove any personal
information from this content before
posting or attaching it to your
question.

6. Create a Concise and Descriptive Title
Review your description and pick out the keywords within it to create your title.
Experts typically only see the first 40-50 characters of a title so it’s important
to keep the title descriptive but concise.

7. Select Relevant Topics
We recommend that you add up to five relevant topics.
The topics are ultimately what sends your question to the correct Experts who
are qualified in that area of technology.

8. Preview and Edit As Needed
Before submitting your question, select preview to make sure that you have
included the four ingredients of a great question.
Once you have reviewed and edited your question, click submit.
Check for formatting and
spelling errors. Also, make sure
that items are attached
correctly

9. Part 2:
You’ve Posted Your Question -
Now What?

10. Communicate with Experts Within the Question
If an Expert has commented on your question but it does not solve
your problem, reply to the Expert explaining why their suggestion
has not worked. Include any steps that you have tried since posting
the question.
Continue communicating with the Expert until you get a resolution to
your question. If you cannot come to a resolution through
communication with Experts on the question, Request Attention to get
further assistance from the site Moderators.

11. Review the Content
At this point, please review these elements of your question:
1. Title
Check that your title includes keywords that apply to your
question
1. Body
Read your description out loud and confirm that makes sense.
Does it include all four of the main ingredients discussed
earlier?
1. Topic
Do you have at least 3 relevant topics? Remember, you can
select up to 5 total.
If you have not received a comment on your question within
12 hours of posting, the question will be labeled
“Neglected.”
An alert goes out to the top Experts associated with
the topics on your question to get more attention to your
question. This is an automatic alert, and there is no
action needed on your part.

12. Requesting Attention
Use the Request Attention button when:
1. The question has been posted for 24 hours with no comments
2. If a comment is disruptive or not in the spirit of Experts Exchange
3. Asking for sensitive content to be removed
After you click the Request Attention button:
Submit a comment to the Moderators to bring more attention to
your question.
Be sure to detail why you need further assistance.

13. Selecting a Solution and Awarding Points
Do the comments on the question solve your problem?
Yes?
If you have received the solution from one or more
comments on the question, select those
comments as the solution.
If you find your own solution please post it onto
the question thread and accept that as the solution.
The question is added to our knowledgebase and
future members can utilize the solution.
After you have selected the solution, post a closing
comment explaining why you selected those
comments

14. Resources
Customer Support Center
http://support.experts-exchange.com/
Find guides to new products and features, adding to your personal profile,
and more!
Upcoming Webinars
http://support.experts-exchange.com/customer/portal/articles/2311768
Keep an eye on this article for announcements of future webinars
Suggest Future Webinar Topics
https://experts.wufoo.com/forms/webinar-topic-suggestions/
Would you like more information on a particular feature of Experts
Exchange?
Watch Solved! How to Ask Better Questions on our YouTube
channel
https://www.youtube.com/user/ExpertsExchangeTV
Check out our newest products!
Live
http://support.experts-exchange.com/customer/portal/articles/228979
If you need 1:1 assistance with a project, we offer Live as a real-time
collaboration tool that connects client with consultants.
Gigs
http://support.experts-exchange.com/customer/portal/articles/2290148
If you have a project that is outside of your own personal technology scope,
submitting a Gig will allow freelancers to bid by posting their proposal.
Accept a proposal, agree on a date and payment amount for the work to
begin.
Careers
http://support.experts-exchange.com/customer/en/portal/articles/2290063
If you have a full-time position, all members have the ability to post and
apply for jobs.

15. Thank you!