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Working in webmarketing April 2010 Jérôme DERAMAIX Responsable marketing Web FRAM
Introduction
What is Web marketing about ?
Transaction  5 steps : Identification of the problem Searching solutions Evaluating solutions Choice / Act / Buy Evaluate solution
Transaction  Processing buying : AIDA(S) Model A for Attention I for Interest D for Desire A for Action S for Satisfaction
Transaction :How we evaluate ROI Twice the gain do not twice the pleasure Half the loss does not give twice pleasure A gain of X does not give more pleasure than a loss of X gives displeasure What we used to say : ,[object Object]
Group loss,[object Object]
Transaction
Understanding internauts
The webmaster
The Webmaster ,[object Object]
 The duties of the webmaster may include :
 ensuring that the web servers, hardware and software are operating accurately
designing the website
generating and revising web pages
replying to user comments
examining traffic through the site
Webmasters "must also be well-versed in Web transaction software, payment-processing software, and security software." Source : wikipedia
The Webmaster An alternative definition  ,[object Object]
 management of content
 advertising
 marketing
 order fulfillment for the Web site.
Core responsibilities of the webmaster may include :
 regulation and management of access rights of different users
 appearance and setting up website navigation.
 content placement
 content creationSource : wikipedia
The Webmasterthe one-man band
Chapter 1
Chapter 1Website responsibility ,[object Object]
 Data analysis
Example : Xiti
 Servers survey
Example : Woozweb
 Everyday navigation
Just behave like any customer,[object Object]
Chapter 1Website responsibility
Chapter 1Website responsibility
Chapter 2
Chapter 2CRM Management Answer visitors’ question ,[object Object]
Help people to get their transactions done
Find ways to improve the siteCRM  ,[object Object]
Communicate (push)
Content Personalization,[object Object]
Chapter 2Growing a database
Chapter 2Growing a database
Chapter 2Getting delivered
Chapter 2Getting delivered
Chapter 2Personalization
The Webmasterthe one-man band
AnalyticsSite centrics
AnalyticsSite centrics Xiti Efficiency (primary & secondary goals) Working on Segments Action paths : looking for leaks Measuring Marketing sources
The Webmasterthe one-man band
Content Managementwebsite animation & creation
The Webmasterthe one-man band

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