The FITCH Key Trends presentation outlines fundamental shifts in consumer behaviour that we observe in sectors and markets across the world. It also highlights specific ways that brands and retailers can tap into these dynamic trends and provides best-practice examples as a springboard for future innovation.
2. Insights Processes
The FITCH Insights team constantly monitor and analyse trends in consumer
behaviour
By working across the FITCH global network we observe these patterns in markets
worldwide
We interpret these trends to provide clients with relevant insights
The priority of these insights is to inspire tangible improvements to the customer
experience
Applied solutions are guided by best-practice examples from around the world
4. 4
NEW BEHAVIOUR
To stand out and resonate with
increasingly connected,
transmedia-savvy shoppers,
brands are beginning to mix
facts with playful storytelling to
emotionally engage with their
customers and entertain them
with compelling experiences.
Marvelism
Yayoi Kusama & Louis Vuitton - Selfridges, London
10. 10
SK Telecom Smart Cart, South
Korea
Mobile Minute
NEW BEHAVIOUR:
Shoppers are increasingly
not prepared to wait. They
have a world of digital choice
at their fingertips and want to
conveniently locate and
explore products and
services whenever and
wherever they happen to be.
16. 16
NEW BEHAVIOUR:
News and views are shared
faster each day and trust has
become a key currency.
Brands must be more than
open; they must be
transparent, even to the point
of sharing their imperfections,
because deception is quickly
exposed.
Trust Worthy
Dominos Tracker Billboard, Times Square, NYC
22. 22
NEW BEHAVIOUR
Companies are collaborating
with consumers, enabling
them to create the items they
desire, to realize their
individual creative ideas and
to interweave their own
unique stories with those of
their favorite brands.
Creator Culture
Bite Lip Lab, New York
28. 28
NEW BEHAVIOUR:
As consumers’ lifestyles
become ever more
pressured and hyper-
connected, many are
seeking a moment of
repose. They are looking to
cut through the noise and to
achieve balance and focus.
Sensorial
Selfridges, No Noise, London
Within hours of its release Microsoft’s motion-sensing device Kinect was being ‘hacked’ by developers, ranging from a virtual in-store mirror developed for TopShop to a robot remote control device.
After initial reservations the software giant now encourages creativity with existing products and has created the ‘Kinect Accelerator Incubation Program’ to promote Kinect-based start-ups.
Microsoft will is also about to release a commercial software development kit.
Shoe retailer Foot Locker has assembled the world’s largest archive of sneakers by partnering with sneaker obsessives around the world, who photograph their collections and record the history and variations of each pair.
‘Sneakerheads’ can also record their personal sneaker stories, as well as search for related shoes and collections.
But there is no Footlocker branding to be found anywhere on the website itself – enhancing the brand’s credibility with its most revered customers.
In September 2011, Patagonia began a partnership with eBay, asking customers to buy less, buy better quality, and reuse, repair, resell and recycle more.
‘The Common Threads Initiative’ online storefront allows consumers to buy and sell used Patagonia clothing through eBay, whose motto is “the greenest product is the one that already exists.”
Patagonia also promotes this second-hand merchandise on its website, with zero commission.
Oki-ni delivers a new interactive shopping experience through an online video entitled “The Game.”.
The Game is a fully shoppable fashion video, allowing viewers to click on the models and clothing, profile the garments and then click to buy.
In this way a seamless retail journey is created from the familiar medium of video.
Burberry took the digital democratization of fashion to a new level with its Tweetwalk at London Fashion Week in January 2012.
Partnering with Twitter to publish backstage Twitpics of every look before they were sent down the runway – the brand allowed its followers to see the Spring / Summer 2012 collection before the high-profile guests at the runway show.
According to Burberry’s Chief Creative Officer, “Twitter is instantaneous, this collection is all about creating a beautiful physical experience that is communicated digitally in dynamic and diverse ways and I love balancing those two worlds.”
For its third Samsung Boosted campaign in November 2011, Barbarian Group created a scavenger hunt.
Every few days the ‘Secret Sites’ page revealed a challenge consisting of a URL made up of numbered blanks. These needed to be filled in with corresponding letters, like a game of Hangman, so the participants could work out what the website was.
Clues were posted on Facebook and Twitter to help players find them and the first eligible person who visited the Secret Site won a Samsung Series 7 with 2nd Gen Intel Core i5 Processors.
For its third Samsung Boosted campaign in November 2011, Barbarian Group created a scavenger hunt.
Every few days the ‘Secret Sites’ page revealed a challenge consisting of a URL made up of numbered blanks. These needed to be filled in with corresponding letters, like a game of Hangman, so the participants could work out what the website was.
Clues were posted on Facebook and Twitter to help players find them and the first eligible person who visited the Secret Site won a Samsung Series 7 with 2nd Gen Intel Core i5 Processors.
This ‘Colour Brand Experience Centre’ is a store that sells without selling.
Presented as a walk-in home décor magazine, the store doesn’t sell paint, but instead builds brand familiarity and sells confidence.
DIY home decorating is a new concept in India, so rather than focus on immediate sales, the AP flagship store provides information and inspiration.
In the process, AP becomes the authority on painting and decorating, generating goodwill and loyalty in a rapidly growing market.
The French couturier’s entry into the Indian market in December 2011 was buzz-worthy for more than the usual reasons.
The design of the store and introduction of saris to their product portfolio marked the first time a western luxury brand has modified their offer to enter a developing market.
This effort to achieve local relevance from the beginning, marks a shift in the confidence and ideals of India’s huge and growing middle classes.
The French couturier’s entry into the Indian market in December 2011 was buzz-worthy for more than the usual reasons.
The design of the store and introduction of saris to their product portfolio marked the first time a western luxury brand has modified their offer to enter a developing market.
This effort to achieve local relevance from the beginning, marks a shift in the confidence and ideals of India’s huge and growing middle classes.
Within hours of its release Microsoft’s motion-sensing device Kinect was being ‘hacked’ by developers, ranging from a virtual in-store mirror developed for TopShop to a robot remote control device.
After initial reservations the software giant now encourages creativity with existing products and has created the ‘Kinect Accelerator Incubation Program’ to promote Kinect-based start-ups.
Microsoft will is also about to release a commercial software development kit.
In September 2011, Patagonia began a partnership with eBay, asking customers to buy less, buy better quality, and reuse, repair, resell and recycle more.
‘The Common Threads Initiative’ online storefront allows consumers to buy and sell used Patagonia clothing through eBay, whose motto is “the greenest product is the one that already exists.”
Patagonia also promotes this second-hand merchandise on its website, with zero commission.
For the release of their new album ‘The Future is Medieval,’ UK band Kaiser Chiefs collaborated with Wieden + Kennedy London to create a website that allowed fans to design their own album cover and a bespoke selection of tracks.
Then they went one step further, allowing fans to make money from their creations. After purchasing their own copy for £7.50, every fan could sell it to their friends via a number of social media platforms.
For every album sold, the seller received £1.00.
Shoe retailer Foot Locker has assembled the world’s largest archive of sneakers by partnering with sneaker obsessives around the world, who photograph their collections and record the history and variations of each pair.
‘Sneakerheads’ can also record their personal sneaker stories, as well as search for related shoes and collections.
But there is no Footlocker branding to be found anywhere on the website itself – enhancing the brand’s credibility with its most revered customers.
Shoe retailer Foot Locker has assembled the world’s largest archive of sneakers by partnering with sneaker obsessives around the world, who photograph their collections and record the history and variations of each pair.
‘Sneakerheads’ can also record their personal sneaker stories, as well as search for related shoes and collections.
But there is no Footlocker branding to be found anywhere on the website itself – enhancing the brand’s credibility with its most revered customers.
Shoe retailer Foot Locker has assembled the world’s largest archive of sneakers by partnering with sneaker obsessives around the world, who photograph their collections and record the history and variations of each pair.
‘Sneakerheads’ can also record their personal sneaker stories, as well as search for related shoes and collections.
But there is no Footlocker branding to be found anywhere on the website itself – enhancing the brand’s credibility with its most revered customers.
Shoe retailer Foot Locker has assembled the world’s largest archive of sneakers by partnering with sneaker obsessives around the world, who photograph their collections and record the history and variations of each pair.
‘Sneakerheads’ can also record their personal sneaker stories, as well as search for related shoes and collections.
But there is no Footlocker branding to be found anywhere on the website itself – enhancing the brand’s credibility with its most revered customers.
In September 2011, Patagonia began a partnership with eBay, asking customers to buy less, buy better quality, and reuse, repair, resell and recycle more.
‘The Common Threads Initiative’ online storefront allows consumers to buy and sell used Patagonia clothing through eBay, whose motto is “the greenest product is the one that already exists.”
Patagonia also promotes this second-hand merchandise on its website, with zero commission.