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15 mei 2014
B2B en social
Business impact voor Eneco Zakelijk
Fedor van Herpen - @fjvanherpen
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Introductie
2
Agenda
Social Hub team, Eneco
Business, Strategie, Leads, Twitter, Return on
Investment, Management, Social Media, Campagnes, ABN
Amro, Activatie, Medewerkers, Sales, rapportages, LinkedIn
, Kan de bocht niet maken, Video, Social
heroes, Toekomst, Plan van
Aanpak, Positionering, YouTube, Social Inc, Co-
creatie, Strategie, Social Hub team, Eneco
Business, Strategie, Leads, Twitter, Return on
Investment, Management, Social Media, Campagnes, ABN
Amro, Activatie, Medewerkers, Sales, rapportages, LinkedIn
, Kan de bocht niet maken, Video, Social
heroes, Toekomst, Plan van
Aanpak, Positionering, YouTube, Social Inc, Co-
creatie, Strategie, Social Hub team, Eneco
Business, Strategie, Leads, Twitter, Return on
Investment, Management, Social Media, Campagnes, ABN
Amro, Activatie, Medewerkers, Sales, rapportages, LinkedIn
, Kan de bocht niet maken, Video, Social
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Social Media Strategie
4
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Social Hub Team
5
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VOORBEELDEN
Waar komen we vandaan en waar gaan we naar toe?
6
7
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Conversatie op gang brengen
8
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Training
9
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Training
10
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Als de CEO een handje helpt
11
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Kennisdeling
12
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Social Care team Zakelijk
13
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Ook de kleine dingen meetbaar
15
Individuele aandacht
16
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Interne activatie – Social heroes
17
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Klantbehoud en New Business
18
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We gaan vooruit
19
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Successen & Learnings
• Kleine stappen
– Quick wins: email handtekening
– Persoonlijke aanwezigheid op LinkedIn is gestegen
– Social advertising
– “Social enthusiasts”
• Grotere stappen
– Social in B2B campagnes
– Social care team
– Social rapportages
– Directie is mee: Directeur Zakelijk, enkele MT leden.
• Aandachtspunten:
– Alle pijlers van social strategie verdienen aandacht
– Aantonen waarde aan MT en individuele medewerkers
– Collega’s enthousiast krijgen om content te maken
– Social nog geen onderdeel van business plannen
20
Social Stories - Eneco & B2B - Fedor van Herpen

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Social Stories - Eneco & B2B - Fedor van Herpen