Stop Losing Sleep V1.0 20100414

Stop Losing Sleep. How we deal with our trickiest availability problems and How you can use the techniques, regardless of your size Russell Girten Vice President Process Transformation & Information Technology Alaska Communications Systems

The Old User Experience ,[object Object],[object Object],[object Object],Not an actual user Our users weren’t this relaxed

The Experience of IT Staff ,[object Object],[object Object],[object Object],[object Object],Not an actual member of IT They were much more beaten up.

[object Object],[object Object],[object Object],[object Object],Remote Desktop

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Storage

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Backup

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Failover

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cloud Processing

Connectivity Inside Alaska ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Connectivity Outside Alaska ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],The Wireless Option

Network Mgm’t & Redundancy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Established Availability Windows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Core 20 Stoplight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Change Management Culture change is required to make this work. Management discipline is necessary, and the staff must buy-in.

High Usage Devices ,[object Object],[object Object],[object Object]

High Bandwidth Consumption ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Service Volume & Throughput

[object Object],[object Object],[object Object],[object Object],RCAs & Service Improvement Plans

The Experience of IT Staff Today http://imgs.xkcd.com/comics/devotion_to_duty.png

The experience of our users today ,[object Object],[object Object],[object Object],[object Object],[object Object]

Virus Protection ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Unix Processing

Power & HVAC ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Midrange Processing

Throughput Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Server Farms

Stop Losing Sleep V1.0 20100414

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Stop Losing Sleep V1.0 20100414