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Diagnosing a conflict.pptx

  1. Diagnosing conflict Osoro M fredrick 0717268348
  2. “If you are patient in one moment of anger ,you will escape a hundred days of sorrow” -Chinese Proverb “Do not find fault, find remedy..” - Henry Ford
  3. There are three perspectives on handling interpersonal conflicts Time perspectives Person perspectives Issues perspectives
  4. Time perspectives • Short-term • Intermediate-term • Long-term
  5. Person Perspective • Individual dispuntant • Joint dispuntant • Systemic • Institution or society
  6. Issues perspectives • Four dimensions of issues perspectives: Process versus outcome Narrow versus broad Monentary versus monentary, tangible versus intangible Prospective versus retrospective
  7. • N/B :Evaluation of interpersonal conflicts depends on how it is handled!! • Conflict diagnosis allow the user to choose the best strategy and the best tools to handle the conflict well
  8. Conflict diagnosis Astructured process for understanding and responding to interpersonal conflicts The process is multidimensional and multidisplinary
  9. Usefulness of conflict diagnosis Clarifies what drives a conflict and hinders its solution Points towards useful strategies for understanding and resolving conflict. Helpes users to choose ADR processes
  10. Who needs to know about conflict diagnosis? I. Conflict Gamers and conflict Phobics  Useful to provide calming, directive and empowering influence to people who fear being involved in conflict called (“conflict phobics”)  Useful to provide alternative strategic choices for people who enjoy conflict (“conflict gamers”)
  11. Who needs to know about conflict Diagnosis? II. Conflict Professionals Rigorous Framework designed to assist in strategic choice -Framework for understanding ADR processes and what distinguishes them from one another.
  12. Bebefits of C. D • Empowers and calms down “conflict phobics” • Provides additional options for “conflict gamers” • Allows better choice of dispute resolution processes
  13. Conflict diagnosis(process) • Describe /map the conflict • Identify resources • Analyze interests • Characterize the conflict • Consider trust • Identify impediments to settlement • Address negotiation styles and preferences • Consider power • Maximize the Best Alternative To a Negotiated Agreement (BATNA)
  14. Negotiation style • Avoidance • Adversarial/Competetive • Accommodating/Compromising • Cooperative/Collaborative