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Agile India 2016 | Bangalore | Mar-17-2016
Fabiola Eyholzer | @FabiolaEyholzer | #AgileIndia2016
Lean | Agile People Operations (Agile HR)
– Your Secret to Enterprise Agility
© 2016 Just Leading Solutions LLC. All Rights Reserved
Great vision without great people is irrelevant.
– Jim Collins
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 3
The Importance of People in VUCA Times
The Importance of People in VUCA Times
Fact is: We live in VUCA times and have to respond to its
challenges
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 4
Volatility
Uncertainty
Complexity
Ambiguity
The Importance of People in VUCA Times
Todays currency for competitiveness are:
Talent, knowledge & leadership
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 5
The Importance of People in VUCA Times
That makes inspired, empowered, and engaged people
the live and soul of thriving organizations
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 6
The Importance of People in VUCA Times
And puts Human Resources on the map like never before
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 7
“People Operations is your secret weapon for
bringing lean | agile to an enterprise level.”
Fabiola Eyholzer, Just Leading Solutions
Mar-17-2016
Realities of HR in Organizations
© 2016 Just Leading Solutions LLC. All Rights Reserved 9
Realities of HR in Organizations
HR is the most misunderstood job family and many things
are (unjustly) said about HR
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved
HR is too
important to be
left to HR.
Harvard Business Review
HR lives
in a
bubble
HR is too focused on process
and is not a “big picture”
person.
EIU Survey C-Level Executives
Everyone
hates HR.
CBS News
HR people aren't the
sharpest tacks in the box.
Fast Company
HR’s job is to
be the policy
police and
the health ’n’
happiness
patrol.
Anyone
can do
HR
HR deals with the soft side of
business and is therefore not
accountable.
10
Realities of HR in Organizations
Many people decisions and policies are dictated by hidden
forces, especially Finance and Legal
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 11
Realities of HR in Organizations
HR instruments are driven to handle poor performance
and mediocrity
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 12
Realities of HR in Organizations
HR instruments must make up for weak managers and
uninspiring leaders, costing companies billions
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 13
Realities of HR in Organizations
No more! It is time for People Operations
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 14
Mar-17-2016
Lean | Agile People Operations
© 2016 Just Leading Solutions LLC. All Rights Reserved 15
Lean | Agile People Operations
Lean | Agile People Ops is about inspiring, engaging &
growing talents & building amazing, fun places of work
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 16
Lean | Agile People Operations
Agile People Pros have a strong understanding of 21st
century employees and organizations
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 17
Lean | Agile People Operations
They belief in the intrinsic motivation of their people and
set the playing field for Type Y employees
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 18
Lean | Agile People Operations
Agility in HR means building a responsive HR organization
as well as providing winning People solutions
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 19
Agile HR
Solutions
Agile HR
Organization
Mar-17-2016
Agile People Instruments
© 2016 Just Leading Solutions LLC. All Rights Reserved 20
Agile People Instruments
The traditional HR employee cycle is to hire, inspire,
develop, admire, and retire
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved
Hire
Inspire Admire
RetireDevelop
Pay &
Recognition
Talent
Acquisition
Engagement &
Flow
Learning &
Growth
New
Beginnings
21
Agile People Instruments
Talent Acquisition is the cornerstone of building a strong
workforce with the ability to thrive in an agile setting
• Utilize Agile in your Employer Branding
• Build a strong Talent Pipeline – and remember your internal talents!
• Replace job descriptions with Value Descriptions and hire People over paper
• Create a winning Talent Acquisition Experience
• Ensure modern means of application and communication are available
• Create clear and transparent process with an appointed people liaison
• Be honest and selfless in your interactions with candidates
• Align interview style and questions to assess agility and team fit
• Let them showcase their ability to perform and thrive in an agile team
setting
• Engage team in hiring process and observe collaborative behavior and
team fit
• Rock at Onboarding
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 22
TalentAcquisition
Talent
Acquisition
Agile People Instruments
Engagement and Flow are the key to set your talents up
for success and inspire and lead them to greatness
• Embed Lean | Agile values into your corporate DNA and built a winning
culture
• Open up your organizational structure to meet the demand of a connected
network
• Create an inspiring work environment that allows for an optimal workflow
and inspires meaning and boosts growth
• Move from traditional performance mgmt. to an Iterative Performance Flow
• Shift to iterative, interactive process aligned with your optimal cadence
instead of an annual performance management process
• Share understanding of vision, set inspiring goals and clarify expectations
• Empower self-organizing teams to plan and execute and hold them
accountable
• Eliminate performance ratings and forced/staked rankings
• Embrace agile Leadership
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 23
Engagement&Flow
Engagement
& Flow
Agile People Instruments
Learning & Growth creates personal and professional
development in a meaningful, sustainable way
• Embed individual and organizational learning and development into your
workflow
• Encourage learning and knowledge sharing
• Create an environment of continuous learning and sharing with open
dialogues, social learning and regular (360 degree) feedbacks
• Include interactive learning and modern teaching methods and channels
• Provide access to information, knowledge, and skills
• Offer platforms and toolboxes for interactive learning and sharing
• Experience and Exposure as the New Career
• Leaders act as partners and enablers
• Provide unique experiences and growth on a personal and professional
level
• Redefine careers in a the world of connected agile enterprises
• Have Talent Scouts and Career Counselors as part of your People Ops
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 24
Learning&Growth
Learning &
Growth
Agile People Instruments
Pay & Recognition focuses on a comprehensive reward
approach aligned with the drive of agile people
• Reward Solutions
• People usually leave managers not companies or compensation packages
• Compensation should be about making the life of people easier and better
• Enable flexible salary adjustments uncoupled from annual merit rounds
• Provide leaders with necessary data and allow for transparency
• Bonus Approach
• Motivate through mastery, autonomy, and purpose not cash incentive
• Establish value based employee recognition
• Consider team awards and collaborative profit sharing
• Benefits
• Invest in the health and wellbeing of your people
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 25
Pay&Recognition
Pay &
Recognition
Agile People Instruments
New Beginnings are embraced as part of agile careers and
allow you to build a network of strong ambassadors
• Create a flexible resource planning
• Consider internal talents for vacated positions
• Know your players and consult your talent scouts
• Ensure a full talent pipeline
• Build a strong employer brand
• Avoid hiring freeze situations and steer clear of performance improvement
traps
• Be courageous to take separation steps without delay (“Hire slow, fire fast”)
• Consider internal opportunities; if need be separate with integrity and
honesty and guide people during the transition (“Don’t burn any bridges”)
• Stay connected and turn leaving talents into winning ambassadors
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 26
NewBeginnings
New
Beginnings
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 27
Agile HR Journey
Agile HR Journey
© 2016 Just Leading Solutions LLC. All Rights Reserved 28
Potential issues are
not yet apparent
and HR proceeds as
usual
Discrepancies
between agile and
corporate HR occur
but are dealt with
according to
regulations
Transitional
instruments allow
to bridge agile
teams requests with
corporate HR
demands
HR tools are being
reinvented to fit the
essentials and
culture of
successful
lean | agile teams
and units
HR organization is
redesigned
according to
lean | agile values,
principles and
practices
1
2
3
4
5
Agile is an individual
effort with sporadic
and inconsistent
stand-alone solutions
and limited interaction
and collaboration.
Agile is applied by
multiple teams. They
start to display agile
habits and define first
standards. Knowledge
sharing occurs
gradually.
Agile practices and
lean portfolio
management are
applied by numerous
units. They show agile
behavior and deliver
consistent results
under emerging agile
governance.
Agile maturity level is
elevated and scaling
efforts across multiple
units and locations are
successful. Value
creation is consistent
and visible throughout
the whole
organization.
Lean | agile values &
principles are at the
core of the corporate
DNA, shaping the
culture, behavior and
mindset of the whole
organization. And
corporate settings,
development and
activities are realigned
across all business and
service units.
The need for a new take on HR is closely linked
to the Agile Transformation Journey
Mar-17-2016
Agile HR Journey
Agile HR is a reality – Look at the top HR trends 2016
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 29
Jan-20-2016
2016 to
welcome the
acceleration of
agile adoption
outside IT
Jan-25-2016
HR drives
the agile
organization
Dec-1-2015
HR
embraces
agile (#1 of
11 HR Trends
for 2016)
Agile HR Journey
We need to invest in Agile HR and the moment is right!
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 30
Agile HR Journey
Trigger | Initiate | Iterate –
the typical approach to Agile People Initiatives
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved
Agile HR
Assessm
ent
Iterate
Plan
Do
Check
Adjust
Trigger
Agile HR
Vision
Specific
Challenge(s)
ROI Review
(Terminate)
Initiate
Backlog
Refinement
Train &
Educate
Initial
Retrospective &
Backlog
Lightweight
Business Case
31
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 32
Some Quick Tips?
Agile HR Journey
Involve your HR Pros!
– Seriously!
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 33
Agile HR Journey
Set them up for success!
– Set them up like you would any other Agile team
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 34
Agile HR Journey
Training them in agile is not enough!
– Help them translate it into an HR settings
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 35
Agile HR Journey
Guide their agile journey!
– Give them a fulltime agile coach
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 36
Agile HR Journey
Let them have some fun too!
– Hackathons, Open Space etc. do transfer
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 37
Agile HR Journey
Cut them some slack!
– Remember when you started out?
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 38
Agile HR Journey
Understand YOUR organization and find your way!
– Best practices are probably best somewhere else
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 39
Agile HR Journey
An investment in Lean | Agile People Operations is an
investment in your People!
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 40
To win in the marketplace you must first win in
the workplace.
– Doug Conant, CEO of Campbell’s Soup
Thank you!
Just Leading Solutions
275 Madison Avenue
14th Floor
New York, NY 10016
nyc@justleadingsolutions.com
www.justleadingsolutions.com
Fabiola Eyholzer
CEO
fabiola.eyholzer@justleadingsolutions.com
+1 908 340 8091
@FabiolaEyholzer
Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 42

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Agile India 2016: Agile HR – Your Secret to Enterprise Agility

  • 1. Agile India 2016 | Bangalore | Mar-17-2016 Fabiola Eyholzer | @FabiolaEyholzer | #AgileIndia2016 Lean | Agile People Operations (Agile HR) – Your Secret to Enterprise Agility © 2016 Just Leading Solutions LLC. All Rights Reserved
  • 2. Great vision without great people is irrelevant. – Jim Collins
  • 3. Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 3 The Importance of People in VUCA Times
  • 4. The Importance of People in VUCA Times Fact is: We live in VUCA times and have to respond to its challenges Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 4 Volatility Uncertainty Complexity Ambiguity
  • 5. The Importance of People in VUCA Times Todays currency for competitiveness are: Talent, knowledge & leadership Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 5
  • 6. The Importance of People in VUCA Times That makes inspired, empowered, and engaged people the live and soul of thriving organizations Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 6
  • 7. The Importance of People in VUCA Times And puts Human Resources on the map like never before Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 7
  • 8. “People Operations is your secret weapon for bringing lean | agile to an enterprise level.” Fabiola Eyholzer, Just Leading Solutions
  • 9. Mar-17-2016 Realities of HR in Organizations © 2016 Just Leading Solutions LLC. All Rights Reserved 9
  • 10. Realities of HR in Organizations HR is the most misunderstood job family and many things are (unjustly) said about HR Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved HR is too important to be left to HR. Harvard Business Review HR lives in a bubble HR is too focused on process and is not a “big picture” person. EIU Survey C-Level Executives Everyone hates HR. CBS News HR people aren't the sharpest tacks in the box. Fast Company HR’s job is to be the policy police and the health ’n’ happiness patrol. Anyone can do HR HR deals with the soft side of business and is therefore not accountable. 10
  • 11. Realities of HR in Organizations Many people decisions and policies are dictated by hidden forces, especially Finance and Legal Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 11
  • 12. Realities of HR in Organizations HR instruments are driven to handle poor performance and mediocrity Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 12
  • 13. Realities of HR in Organizations HR instruments must make up for weak managers and uninspiring leaders, costing companies billions Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 13
  • 14. Realities of HR in Organizations No more! It is time for People Operations Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 14
  • 15. Mar-17-2016 Lean | Agile People Operations © 2016 Just Leading Solutions LLC. All Rights Reserved 15
  • 16. Lean | Agile People Operations Lean | Agile People Ops is about inspiring, engaging & growing talents & building amazing, fun places of work Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 16
  • 17. Lean | Agile People Operations Agile People Pros have a strong understanding of 21st century employees and organizations Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 17
  • 18. Lean | Agile People Operations They belief in the intrinsic motivation of their people and set the playing field for Type Y employees Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 18
  • 19. Lean | Agile People Operations Agility in HR means building a responsive HR organization as well as providing winning People solutions Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 19 Agile HR Solutions Agile HR Organization
  • 20. Mar-17-2016 Agile People Instruments © 2016 Just Leading Solutions LLC. All Rights Reserved 20
  • 21. Agile People Instruments The traditional HR employee cycle is to hire, inspire, develop, admire, and retire Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved Hire Inspire Admire RetireDevelop Pay & Recognition Talent Acquisition Engagement & Flow Learning & Growth New Beginnings 21
  • 22. Agile People Instruments Talent Acquisition is the cornerstone of building a strong workforce with the ability to thrive in an agile setting • Utilize Agile in your Employer Branding • Build a strong Talent Pipeline – and remember your internal talents! • Replace job descriptions with Value Descriptions and hire People over paper • Create a winning Talent Acquisition Experience • Ensure modern means of application and communication are available • Create clear and transparent process with an appointed people liaison • Be honest and selfless in your interactions with candidates • Align interview style and questions to assess agility and team fit • Let them showcase their ability to perform and thrive in an agile team setting • Engage team in hiring process and observe collaborative behavior and team fit • Rock at Onboarding Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 22 TalentAcquisition Talent Acquisition
  • 23. Agile People Instruments Engagement and Flow are the key to set your talents up for success and inspire and lead them to greatness • Embed Lean | Agile values into your corporate DNA and built a winning culture • Open up your organizational structure to meet the demand of a connected network • Create an inspiring work environment that allows for an optimal workflow and inspires meaning and boosts growth • Move from traditional performance mgmt. to an Iterative Performance Flow • Shift to iterative, interactive process aligned with your optimal cadence instead of an annual performance management process • Share understanding of vision, set inspiring goals and clarify expectations • Empower self-organizing teams to plan and execute and hold them accountable • Eliminate performance ratings and forced/staked rankings • Embrace agile Leadership Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 23 Engagement&Flow Engagement & Flow
  • 24. Agile People Instruments Learning & Growth creates personal and professional development in a meaningful, sustainable way • Embed individual and organizational learning and development into your workflow • Encourage learning and knowledge sharing • Create an environment of continuous learning and sharing with open dialogues, social learning and regular (360 degree) feedbacks • Include interactive learning and modern teaching methods and channels • Provide access to information, knowledge, and skills • Offer platforms and toolboxes for interactive learning and sharing • Experience and Exposure as the New Career • Leaders act as partners and enablers • Provide unique experiences and growth on a personal and professional level • Redefine careers in a the world of connected agile enterprises • Have Talent Scouts and Career Counselors as part of your People Ops Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 24 Learning&Growth Learning & Growth
  • 25. Agile People Instruments Pay & Recognition focuses on a comprehensive reward approach aligned with the drive of agile people • Reward Solutions • People usually leave managers not companies or compensation packages • Compensation should be about making the life of people easier and better • Enable flexible salary adjustments uncoupled from annual merit rounds • Provide leaders with necessary data and allow for transparency • Bonus Approach • Motivate through mastery, autonomy, and purpose not cash incentive • Establish value based employee recognition • Consider team awards and collaborative profit sharing • Benefits • Invest in the health and wellbeing of your people Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 25 Pay&Recognition Pay & Recognition
  • 26. Agile People Instruments New Beginnings are embraced as part of agile careers and allow you to build a network of strong ambassadors • Create a flexible resource planning • Consider internal talents for vacated positions • Know your players and consult your talent scouts • Ensure a full talent pipeline • Build a strong employer brand • Avoid hiring freeze situations and steer clear of performance improvement traps • Be courageous to take separation steps without delay (“Hire slow, fire fast”) • Consider internal opportunities; if need be separate with integrity and honesty and guide people during the transition (“Don’t burn any bridges”) • Stay connected and turn leaving talents into winning ambassadors Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 26 NewBeginnings New Beginnings
  • 27. Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 27 Agile HR Journey
  • 28. Agile HR Journey © 2016 Just Leading Solutions LLC. All Rights Reserved 28 Potential issues are not yet apparent and HR proceeds as usual Discrepancies between agile and corporate HR occur but are dealt with according to regulations Transitional instruments allow to bridge agile teams requests with corporate HR demands HR tools are being reinvented to fit the essentials and culture of successful lean | agile teams and units HR organization is redesigned according to lean | agile values, principles and practices 1 2 3 4 5 Agile is an individual effort with sporadic and inconsistent stand-alone solutions and limited interaction and collaboration. Agile is applied by multiple teams. They start to display agile habits and define first standards. Knowledge sharing occurs gradually. Agile practices and lean portfolio management are applied by numerous units. They show agile behavior and deliver consistent results under emerging agile governance. Agile maturity level is elevated and scaling efforts across multiple units and locations are successful. Value creation is consistent and visible throughout the whole organization. Lean | agile values & principles are at the core of the corporate DNA, shaping the culture, behavior and mindset of the whole organization. And corporate settings, development and activities are realigned across all business and service units. The need for a new take on HR is closely linked to the Agile Transformation Journey Mar-17-2016
  • 29. Agile HR Journey Agile HR is a reality – Look at the top HR trends 2016 Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 29 Jan-20-2016 2016 to welcome the acceleration of agile adoption outside IT Jan-25-2016 HR drives the agile organization Dec-1-2015 HR embraces agile (#1 of 11 HR Trends for 2016)
  • 30. Agile HR Journey We need to invest in Agile HR and the moment is right! Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 30
  • 31. Agile HR Journey Trigger | Initiate | Iterate – the typical approach to Agile People Initiatives Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved Agile HR Assessm ent Iterate Plan Do Check Adjust Trigger Agile HR Vision Specific Challenge(s) ROI Review (Terminate) Initiate Backlog Refinement Train & Educate Initial Retrospective & Backlog Lightweight Business Case 31
  • 32. Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 32 Some Quick Tips?
  • 33. Agile HR Journey Involve your HR Pros! – Seriously! Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 33
  • 34. Agile HR Journey Set them up for success! – Set them up like you would any other Agile team Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 34
  • 35. Agile HR Journey Training them in agile is not enough! – Help them translate it into an HR settings Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 35
  • 36. Agile HR Journey Guide their agile journey! – Give them a fulltime agile coach Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 36
  • 37. Agile HR Journey Let them have some fun too! – Hackathons, Open Space etc. do transfer Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 37
  • 38. Agile HR Journey Cut them some slack! – Remember when you started out? Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 38
  • 39. Agile HR Journey Understand YOUR organization and find your way! – Best practices are probably best somewhere else Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 39
  • 40. Agile HR Journey An investment in Lean | Agile People Operations is an investment in your People! Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 40
  • 41. To win in the marketplace you must first win in the workplace. – Doug Conant, CEO of Campbell’s Soup
  • 42. Thank you! Just Leading Solutions 275 Madison Avenue 14th Floor New York, NY 10016 nyc@justleadingsolutions.com www.justleadingsolutions.com Fabiola Eyholzer CEO fabiola.eyholzer@justleadingsolutions.com +1 908 340 8091 @FabiolaEyholzer Mar-17-2016© 2016 Just Leading Solutions LLC. All Rights Reserved 42