1.
THE 360° LEADER:
DEVELOPING YOUR INFLUENCE
FROM ANYWHERE IN THE
ORGANIZATION
RESENSI BUKU
oleh
FADZLIATON ZAINUDIN
fadzliaton@moe.gov.my

2.
About the book
Title The 360° Leader: Developing Your Influence
From Anywhere in the Organization
Author John C. Maxwell
Publisher Thomas Nelson Inc.
Place of Publication Nashville, Tennessee
Date of Publication 2005, 2011
No. of Pages ix, 356p.
Illustration ill.
Measurement 22 cm
Subject 1. Leadership
2. Organization
3. Executive ability
ISBN No. 978-1-4002-0359-8
Price USD $16.99 / RM 39.90
Dewey Decimal Classification 658.4092

3.
About the author
• John Calvin Maxwell (born 1947), known as
America‟s expert on leadership, speaks in
person to hundreds of thousands of people
each year. He has communicated his leadership
principles to Fortune 500 companies, the United
States Military Academy at West point, and
sports organization such as the NCAA, the
NBA, and the NFL.
• Maxwell is the founder of Injoy Stewardship Services, as well as
several other organizations dedicated to helping people reach
their leadership potential. He dedicates much of his time to
training leaders worldwide through EQUIP, a nonprofit
organization. The New York Times best-selling author has written
more than forty books, including Winning with People, Thinking for
a Change, and the two million-sellers, Developing the Leader
within You and The 21 Irrefutable Laws of Leadership.

4.
Section I: The Myths of Leading from the
Middle of an Organization
Section II: The Challenge 360° Leaders
Face
Section IV: The Principles 360°
Leaders Practice to Lead Across
Section V: The Principles 360° Leaders
Practice to Lead Down
Section VI: The Value of 360° Leaders
Overview of the book
Section III: The Principles 360°
Leaders Practice to Lead Up
Special Section: Create an Environment
that Unleashes 360° Leaders

5.
You have to learn to
LEAD , LEAD  and LEAD 
YOUR BOSS’S PEERS
THE
360°
LEADE
R
YOUR BOSS
YOUR BOSS’S PEERS
YOUR PEERSYOUR PEERS
YOUR PEERS’
SUBORDINATES
YOUR PEERS’
SUBORDINATES
YOUR SUBORDINATES

6.
SECTION I
THE MYTHS OF
LEADING FROM THE
MIDDLE OF AN
ORGANIZATION

7.
#1
Position
I can‟t
lead if I‟m
not at the
top
#2
Destination
When I
get to the
top, then
I‟ll learn to
lead
#3
Influence
If I were
on top,
then
people
would
follow me
Myths

8.
Myths
#4
Inexperience
When I
get to
the top,
I‟ll be in
control
#5
Freedom
When I
get to
the top,
I‟ll no
longer
be
limited
#6
Potential
I can‟t
reach
my
potential
if I‟m not
the top
leader
#7
All-or-
Nothing
If I can‟t
get to
the top,
then I
won‟t try
to lead

9.
SECTION II
THE CHALLENGES
360° LEADERS FACE

10.
Tension:
The pressure of being caught in the
middle
• Learn to lead despite the restrictions others
have placed on you.
Frustation:
Following an ineffective leader
• Your job isn’t to fix the leader; it’s to add
value. If the leader won’t change, then
change your attitude or your work address.
s

11.
Multi-Hat:
One head… many hats
• Know what hat to put on and then
enjoy the challenge.
Ego:
You are often hidden in the middle
• Remember that consistently good
leadership does get noticed.
s

12.
Fulfillment:
Leaders like the front more than the
middle
• Leadership is more disposition than
position – influence others from wherever
you are.
Vision:
Championing the vision is more
difficult when you didn‟t create it
• The more you invest in the vision, the more
it becomes your own.
s

13.
Influence:
Leading others beyond your
position is not easy
• Think influence, not position.
s

14.
SECTION III
THE PRINCIPLES
360° LEADERS
PRACTICE TO LEAD 
“Follow me, I’m right behind
you.”

15.
LEAD  PRINCIPLES
#1 Lead yourself exceptionally well
What a
leader
must
self-
manage
Time
Emotions
Energy
Personal life
Priorities

16.
LEAD  PRINCIPLES
#2 Lighten your leader‟s load
How?
• Do your own job well first
• When you find a problem, provide a
solution
• Tell leaders what they NEED to hear, not
what they WANT to hear
• Go the second mile
• Stand up for your leader whenever you can
• Stand in for your leader whenever you can
• Ask your leader how you can lift the load

17.
LEAD  PRINCIPLES
#3 Be willing to do what others
won‟tWhatdoesit
mean?
• Take the tough jobs
• Pay their dues
• Work in obscurity
• Succeed with difficult people
• Put themselves on the line
• Admit fault but never make
excuses
• Do more than expected
• The first to step up and help
• Perform tasks that are “not their
job”
• Take responsibility for their
responsibilities

18.
LEAD  PRINCIPLES
#4 Do more than manage - LEAD
Leaders
• Think longer term
• See within the larger context
• Push boundaries
• Put the emphasis on intangibles
• Learn to rely on intuition
• Invest power in others
• See themselves as agents of
change

19.
LEAD  PRINCIPLES
#5 Invest in relational chemistry
How to get started?
• Listen to your leader‟s
heartbeat
• Know your leader‟s priorities
• Catch your leader‟s
enthusiasm
• Support your leader‟s vision
• Connect with your leader‟s
interests
• Understand your leader‟s
personality
• Earn your leader‟s trust
• Learn to work with your
leader‟s weaknesses
• Respect your leader‟s family

20.
LEAD  PRINCIPLES
#6 Be prepared every time you
take your leader‟s time
Guidelines
• Invest 10X
• Don‟t make your boss think for
you
• Bring something to the table
• When asked to speak, don‟t
wing it
• Learn to speak your boss‟s
language
• Get to the bottom line
• Give a return on your leader‟s
investment

21.
LEAD  PRINCIPLES
#7 Know when to push and when
to back off
• Do I know something my boss doesn‟t but
needs to?
• Is time running out?
• Are my responsibilities at risk?
• Can I help my boss win?
When
should I
push
forward?
• Am I promoting my own personal agenda?
• Have I already made my point?
• Must everyone but me take the risk?
• Does the atmosphere say “No”?
• Is the timing right only for me?
• Does my request exceed our relationship?
When
should I
back off?

22.
LEAD  PRINCIPLES
#8 Become a go-to player
Pressure is
on
Resources
are few
Momentum
is low
Load is
heavy
Leader is
absent

23.
LEAD  PRINCIPLES
#9 Be better tomorrow than you are
today
Learn
your
craft
today
Talk
your
craft
today
Practise
your
craft
today

24.
SECTION IV
THE PRINCIPLES
360° LEADERS
PRACTICE TO LEAD 
“Follow me, I’ll walk with
you.”

25.
LEAD  PRINCIPLES
#1 Understand, practise and
complete the leadership loop
Caring
Learning
Appreciating
ContributingVerbalizing
Leading
Succeeding
Take interest in people
Get to know
people
Respect
people
Add value to
people
Affirm people
Influence
people
Win the
people

26.
LEAD  PRINCIPLES
#2 Put completing fellow leaders
ahead of competing with them
1
• Acknowledge your natural desire to compete
2 • Embrace healthy competition
3
• Put competition in its proper place
4
• Know where to draw the line
How to balance competing and completing

27.
LEAD  PRINCIPLES
#3 Be a friend
How to be a friend
• Listen!
• Find common ground not
related to work
• Be available beyond business
hours
• Have a sense of humour
• Tell the truth when others
don‟t

28.
LEAD  PRINCIPLES
#4 Avoid office politics
People who rely on
production
• Depend on how they grow
• Focus on what they do
• Become better than they
appear
• Provide substance
• Do what‟s necessary
• Work to control their own
destiny
• Grow into the next level
• Base decisions on
principles
People who rely on politics
• Depend on who they know
• Focus on what they say
• Appear better than they are
• Take shortcuts
• Do what‟s popular
• Let others control their
destiny
• Hope to be given the next
level
• Base decisions on opinions

29.
LEAD  PRINCIPLES
#4 Avoid office politics
Avoid gossip
Stay away from petty arguments
Stand up for what‟s right, not just what‟s popular
Look at all sides of the issue
Don‟t protect your turf
Say what you mean, and mean what you say

30.
LEAD  PRINCIPLES
#5 Expand your circles of
acquaintances
Expand beyond your personal
prejudices
Expand beyond your strengths
Expand beyond your expertise
Expand beyond your inner
circle

31.
LEAD  PRINCIPLES
#6 Let the best idea win
What
leads to
the best
ideas?
• Listen to all ideas
• Never settle for just one idea
• Look in unusual places for
ideas
• Don‟t let personality
overshadow purposes
• Protect creative people and
their ideas
• Don‟t take rejection
personally

32.
LEAD  PRINCIPLES
#7 Don‟t pretend you are perfect
Admit
your
faults
Ask for
advice
Worry
less
about
what
others
think
Be open
to
learning
from
others
Put
away
pride
and
pretense

33.
SECTION V
THE PRINCIPLES
360° LEADERS
PRACTICE TO LEAD 
“Follow me, I’ll add value to
you.”

34.
LEAD  PRINCIPLES
#1 Walk slowly to the halls
Slow down
Express that you care
Create a healthy balance of personal
and professional interest
Pay attention when people start
avoiding you
Tend to the people, and they will tend
to the business

35.
LEAD  PRINCIPLES
#2 See everyone as a “10”
See them as who
they can become
Let them “borrow”
your belief in them
Catch them doing
something right
Believe the best –
give others the
benefit of the doubt
Realize that “10”
has many definitions
Give them the “10”
treatment

36.
LEAD  PRINCIPLES
#3 Develop each team member as
a person
See
development
as a long time
process
Discover each
person‟s
dreams and
desires
Lead
everyone
differently
Use
organizational
goal for
individual
development

37.
LEAD  PRINCIPLES
#3 Develop each team member as
a person
Help them
know
themselves
Be ready to
have a hard
conversation
Celebrate
the right wins
Prepare
them for
leadership

38.
LEAD  PRINCIPLES
#4 Place people in their strength
zones
Discover their true strengths
Give them the right job
Identify the skills they‟ll need and
provide world-class training

39.
LEAD  PRINCIPLES
#5 Model the behaviour you desire
Your
Behaviour
Attitude
Values
Investment
Character
Work ethics
Growth
detemines
Culture
Atmosphere
Decisions
Return
Trust
Potential
Productivity

40.
LEAD  PRINCIPLES
#6 Transfer the vision
Clarity
Connection of
past, present
& future
Purpose
Goals A challenge Stories
Passion

41.
LEAD  PRINCIPLES
#7 Reward for results

42.
SECTION VI
THE VALUE OF 360°
LEADERS

43.
THE VALUE OF 360° LEADERS
#1 A leadership team is more
effective than just one leader
Visionary
leaders
Willing to
hire people
better than
themselves
Wise leaders
Shape their
people into
a team
Secure
leaders
Empower
their teams
Experienced
leaders
Listen to
their teams
Productive
leaders
Understand
that 1 is too
small a
number to
achieve
greatness

44.
THE VALUE OF 360° LEADERS
#2 Leaders are needed at every
level of the organization
Without
a
Leader
Vision is lost
Decisions are delayed
Agendas are multiplied
Conflicts are extended
Morale is low
Production is reduced
Success is difficult

45.
THE VALUE OF 360° LEADERS
#3 Leading successfully at one
level is the qualifier for leading the
next level
Leadership is a
journey that starts
where you are, not
where you want to be
Leadership skills are
the same, but the
„league of play”
changes
Great responsibilities
come only after
handling small ones
well
Leading at your
current level creates
your resume for
going to the next
level
When you can lead
volunteers well, you
can lead almost
anyone

46.
THE VALUE OF 360° LEADERS
#4 Good leaders in the middle
make better leaders at the top
Every time
you add a
good leader,
you get a
better team
Good
leaders in
the midle
add value to
the leaders
above them
Good
leaders in
the middle
release top
leaders to
focus on
their
priorities
Good
leaders in
the middle
motivate
leaders
above them
to continue
growing
Good
leaders in
the middle
give the
organization
a future

47.
THE VALUE OF 360° LEADERS
#5 360° leaders posses qualities
every organization needs
Adaptability
• Quickly adjusts to
change
Discernment
• Understands the
real issues
Perspective
• Sees beyond their
own vantage point
Communication
• Links to all levels
of the organization

48.
THE VALUE OF 360° LEADERS
#5 360° leaders posses qualities
every organization needs
Servanthood
• Does whatever it
takes
Resourcefulness
• Find creative ways
to make things
happen
Endurance
• Remains consistent
in character and
competence over the
long haul

49.
SPECIAL SECTION
CREATE AN
ENVIRONMENT THAT
UNLEASHES 360 °
LEADERS

50.
If I‟m the BOSS, I‟ll adhere to
THE LEADER‟S DAILY DOZEN
1. Place a high value on
people
2. Commit resources to
develop people
3. Place a high value on
leadership
4. Look for potential leaders

51.
If I‟m the BOSS, I‟ll adhere to
THE LEADER‟S DAILY DOZEN
5. Know and respect your people
6. Provide your people with
leadership experiences
7. Reward leadership initiative
8. Provide a safe environment where
people ask questions, share ideas,
and take risks

52.
If I‟m the BOSS, I‟ll adhere to
THE LEADER‟S DAILY DOZEN
9. Grow with your people
10. Draw people with high
potential into your inner circle
11. Commit yourself to
developing a leadership team
12. Unleash your leaders to
lead

53.
Parting words
“A leader is best
when the people
barely know he
exists.”
– Lao-Tzu

54.
Hmm… What do I think about the
book?
Simple language
Informative
Straight-forward
Friendly approach
I wish for more illustrations

55.
My Conclusion
This book should be given…

56.
Thank You