Soft Skills;
Introductions and definitions.

INTRODUCTION
What sre Soft Skills?
Soft skills are character traits and interpersonal skills that characterize a
person's relationships with other people. In the workplace, soft skills are
considered to be a complement to hard skills, which refer to a person's
knowledge and occupational skill.
Soft skills have more to do with who people are, rather than what they know.
As such, they encompass the character traits that decide how well one
interacts with others and usually are a definite part of an individual's
personality.
Soft skills training is training to help develop or improve interpersonal skills. It
consists of lessons to improve communication, increase active listening,
resolve conflicts, and more.(Refrence: investopedia)

• Soft skills are behavioral and
interpersonal skills that relate to
how effectively people interact with
others and handle situations.
• Although not customarily acquired
through formal training, soft skills
can be learned. To improve soft
skills, the person must be open to
feedback and make decisions to
change behaviors
• Some of these skills includes;
communication skills, leadership
skills, customer service, team-work
and coperation etc.
• Hard skills are the measurable
skills acquired through training,
formal or inforal education,
Apprenticeship and practice. They
are the abilities needed to perform a
specific task or job.
• Hards skills are usally learnt and
perefected my practice.
• Hard Skills are techincal know-how
skills; plumbing, bricklaying/mansonry,
electrical installation skills etc
SOFT SKILLS VS HARD SKILLS

SUMMARY
 Soft skills include attributes and personality traits
that help employees interact with others and
succeed in the workplace.
 Examples of soft skills include the ability to
communicate with prospective clients, mentor
your coworkers, lead a team, negotiate a
contract, follow instructions, and get a job done
on time.
 Hard skills are measurable and usually obtained
through formal education and training programs.
 Workers with good soft skills can help companies
achieve higher levels of efficiency and
productivity.
 In contrast to hard skills, soft skills are more
difficult to acquire through training.