lessons and insights of disciplined execution of strategy in a Volatile, Uncertain, Complex and Ambiguous environment. Moving from a Mobile Network Operator to a Digital business through the SDG's.

1. Disciplined Execution VUCA Environment
Lessons & Insights From Econet
Fayaz King
Chief Operations Officer
Econet Wireless Zimbabwe
@fayaz_king

2. PRESENTATION OUTLINE
1. Who are we?
2. Technological Trends
3. Mobile Transformation
4. Operating Environment
5. Our Econet Story
6. Our EcoCash Story
7. Our Broadband Story
“We Africans are able to build companies that can operate in the global environment”
Dr. S. Masiyiwa

3. WHO ARE WE?| Evolving from an MNO…
“You don’t have to change the business you’re in to make it a “technology company”. You just have to
“re-imagine” it using the Internet and the Mobile Phone!”
Over 50,000people
Direct & Indirect
Employment
900 000
Farmers connected
250 000+
Children Impacted in education
through Higherlife Foundation
US$1.3Billion + Contribution to the economy
US$600+ Million
Annual Revenue
Financial Inclusion to
60%
of the population
27 000+ Agents
35 000+ Vendors
250+ branded shops
Dr. S. Masiyiwa
Public Listed Company on ZSE

4. TECHNOLOGY TRENDS | Are driving customer expectations
“You can only find Opportunities if you are looking for them”
Technology
Business
Model
Customer
Widest
Coverage
Connected Data Platform
Data Analytics
Interoperability
Virtualisation
Modularization
Dr. S. Masiyiwa
Bandwidth
Digitalisation
Coverage

5. MOBILE TRANSFORMATION | We compete in Arenas and support SDGs…
“I can not think of a single SDG that we do not touch. It is an extraordinary privilege knowing that we
are the lifeblood of the implementation and execution of the SDGs.”
Business Coaching &
Mentorship
Programs
Dr. S. Masiyiwa
Employment
Opportunities for
Everyone
Vendor
Engagement

6. OPERATING ENVIRONMENT | Play the course as you find it and ball as it lies…
“If you are to be an effective nation builder, make it your business to understand what is really happening in the
economy, both nationally and globally”
Volatile
Uncertain
Complex
Ambiguous
1Political
Uncertain political landscape.
Nervous investors and creditors
2Economic
Unstable economic
environment.
Liquidity and foreign currency
challenges
3Sociocultural
High unemployment rate.
Migration of economy from formal to
informal.
Shrinking disposable s. income.
6 Technology
Innovation rapidly outpacing
regulation
5 Environment
Pollution from generator
emissions management.
Waste management &
recycling
4 Legal
Overregulated industry with a
complex legal environment.
Econet has 25+ regulators.
Dr. S. Masiyiwa
Environment

7. OUR ECONET STORY | Success Through Reinvention…
“Innovation is about seeking – NEW answers, to OLD questions”
Dr. S. Masiyiwa
Inception High Growth Sustaining Momentum
1998-2007 2008-2012 2012 To Date
Environment
1. Hyperinflationary Environment
2. Capital flight and investment deflation
3. Highly volatile political environment
Environment
1. Dollarisation of the Economy
2. Massive Economic growth
3. Government of National Unity
Environment
1. Liquidity & Deflation challenges
2. Increased Tax Regimes ($0.33/$1.00)
3. LRIC - 35% Tariff Reduction
634k customers. 6% Penetration Rate
Average yearly revenue of US$36m
6m customers. 44% Penetration Rate
Average yearly revenue of US$470m
10m customers. 64% Penetration Rate
Average yearly revenue of US$703m

8. THE ECOCASH SUCCESS | Opportunities through disruption…
“The opportunity is in the problem. The moment I see a problem, I immediately begin to think
about the opportunities that can be created by trying to solve it!”
DIGITAL CASHLESS
SOCIETY
Significant deployment of
platforms and solutions to
eliminate the need for cash.
Over 20 000 merchants
signed up.
REMITTANCES
Over $70m in
international remittances
through formal channels.
FINANCIAL
INCLUSION
6.6 million mobile money
accounts covering 44% of
population.
TAX
EFFICIENCY
More money circulating
in the formal banking
system resulting in
increased efficiencies.
JOB CREATION
More than 100 000 new direct
and indirect jobs. Around 100m
paid in commissions
SAVINGS
CULTURE
Over 1.5m Ecocash$ave
Accounts
+US$16 billion
transacted on the
platform since launch
Dr. S. Masiyiwa

9. “An organisation that does not INVEST in itself has no FUTURE!”
OUR BROADBAND STORY | Creating Opportunities For Innovation
Dr. S. Masiyiwa
01 02
03
0405
06
REVENUE
Industry market leader with
77% Revenue Market Share
TRAFFIC
71% Data Traffic Market Share
sustained by provision of innovative
offers & data analytics
#1 INTERNET PROVIDER
Over 61% of Fixed and
Mobile Broadband
customers choose Econet
Network Investment
Over US$1.2 billion invested in network
infrastructure post dollarisation positioning Econet
as the MNO with the Widest Coverage*
INFRASTRACTURE
66% LTE Infrastructure Share.
52% 3G Infrastructure Share
CUSTOMERS
Over 7m broadband customers,
70% of Econet’s Customer base.
Industry penetration rate is 50%
* Potraz: Q4 2016 Sector Performance Report

10. THANK YOU
“Whether you’re a farmer, builder or engineer, the opportunities are equal: Just add a little
innovation.”
Dr. S. Masiyiwa
@fayaz_king