Quality Management System QMS - FiveS Digital.pdf

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Five Splash Infotech Pvt. Ltd.

Our quality management system software can help you achieve all your quality management goals.

Technology

Productivity
Reporting
Sampling
Unbiased samples as sample
selection is done by Quality
Managers and not picked by QAs.
Feedback
Agents can check their
individual CQ scores & no. of
audits done real time.
Automated scores available
which makes
agents/supervisors aware of
current performance.
Quality Management System
(QMS)
100% feedback assurance
QA can record voice feedback on
every call
QMS Software
Smart Dashboard
Internal Audits
Auto/Manual Sampling
Training Record
Briefing updates
Actionable Insights
Quality Auditor
360° View
sales@fivesdigital.com
www.fivesdigital.com

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