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Live Discussion:
What Are the True Challenges of
Outsourcing Your Call Center?
Mike Elmalem
Director of BD
Affinity Global
Neal Topf
President
Callzilla
Eric Berg
Vice President,
All-Calls Call Centers
Shai Berger
CEO
Fonolo
Offshoring vs. Onshoring
Do call centers
avoid
offshoring
because of
consumer
perception?
#CALLCENTER
What
regulatory
stipulations
should call
centers keep
in mind?
#CALLCENTER
Common Mistakes to Look
Out For
What common
mistakes
should contact
centers look
out for?
#CALLCENTER
Join us for the live panel discussion!
February 25th, 2016
2:00 PM ET

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What Are the True Challenges of Outsourcing Your Call Center?