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  1. 1. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  2. 2. BUSINESS MEETING ETIQUETTE _ FORAM PATEL ETIQUETTE AT WORKING PLACE _ INTERNAL Business Etiquettes Prepared by Ms. Foram Patel
  3. 3. ETIQUETTES AT WORKPLACE_INTERNAL SUPERIORS, PEERS AND SUBORDINATESWith great professional power comes great professional responsibility. The ability to work well at your job is a must, but being able to continually conduct yourself in a professional manner is equally critical. One embarrassing miscue could send you packing in a hurry. Workplace etiquette is an essential thing to keep in mind as having good etiquette will improve relationships with your co-workers and boss. The standards for etiquette vary across industries so it is important to get a feel for what is expected of you.BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  4. 4. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  5. 5. ETIQUETTES WITH SUPERIORS:• Know your boundaries. Your boss is always your boss, no matter how well you get on or how much they value your opinion. • Always remain professional and remember that they are in a position of seniority to you. Do not offer advice unless asked. • Make it personal. Ask after the little ones and lesser halves, but keep within polite parameters. • Careful answering back could be taken as witty repartee and disagreeing as a brave challenge, but approach both with caution. • When a work crisis erupts, ride out the panic before sharing it with the boss. They expect solutions notBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  6. 6. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  7. 7. ETIQUETTES FOR SUPERIORS:Do not always stay behind your desk – For everyday conversations about budgets, meetings, or reports, you can remain seated behind your desk. But for anything that is not part of the daily routine – meeting a client, an interview, a review - stand up. If you welcome that person and shake his or her hand while standing over your desk, you set up a power play. You seem in charge and also dominating and impenetrable, which will hurt any attempt for an honest or frank conversation. Some business executives keep a separate table in their office for occasions like this. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  8. 8. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  9. 9. Do not skimp on small talk – Granted small talk can prove uninteresting - who really cares that much about the weather - but this basic information helps your employees connect with you. The small talk is extremely important. You must have the BLT factor: believable, likable and trustworthy. The only way to get to know someone is through that BLT factor. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  10. 10. Do not use text messaging slang in E-mails – Your spouse or child may understand what 'lol' means when you shoot them a quick text message, but in an e-mail to your client, it looks sloppy and inappropriate. Treat initial e-mail exchanges like business letters. As you get to know the person you e-mail with, you can write more casually. Do not avoid compliments – Some bosses think positive feedback will encourage employees to start coasting. But no compliments to your employees at all, and you will soon end up with a disgruntled herd. Find a justified compliment to pay someone, and make this a regular occurrence. It is important for bosses to recognize talent and help talent grow because that is what keeps a company vital. Do not offer casual comments about clothes – This comes down to how you phrase it. If you think your employee looks nice, try something like, "Thank you for always looking soBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  11. 11. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  12. 12. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  13. 13. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  14. 14. Do not dress sloppy – You will set the tone for work attire. First ask yourself what the day will bring. Your clothes must fit well. Nothing should hang loose. Wear items neither too big nor too tight. Do not add employees on social networking sites – When your employees or clients go home at night and log onto Facebook, it is likely a respite from the workplace and a way to connect with people outside of the office. If a boss adds them on Facebook, they can feel nervous about what to share and who to associate with. You should avoid making first contact on social networking websites like Facebook and Twitter. If your employees reach out to you, go ahead and accept. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  15. 15. Do not forget your facial expression – As a boss, you have likely figured out a good poker face for negotiating. No doubt you are still developing that. You should always work on your "boss face”. A boss that scowls drives employees away. A boss that grins encourages an overly lax atmosphere. Shoot for an expression of concentrated attentiveness, and flash that smile when necessary. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  16. 16. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  17. 17. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  18. 18. DEALING WITH YOUR BOSS: Your future promotion will, in part, depend on the way that you deal with your boss, both in the day-to-day context of your job and when you have more formal review discussions. There are some important principles of good business behavior to be observed if this relationship is to be successful from both party’s point of view: 1. However informal the relationship may be, you should never forget that your boss has responsibilities within the company hierarchy which he must observe. Do not put him in embarrassing or unfair positions and support his decisions even though you may have strong reservations about them. 2. Be loyal to him and to your colleagues. Do not allow yourself to be drawn into criticizing your peers or retailing office gossip, and defend your boss from criticism when necessary; equally, you should give your subordinates the benefit of the doubt and be prepared to take personal responsibility for their mistakes. 3. If you have complaints which concern your boss, address them, in confidence, to him in a reasoned and reasonable way – do not use theBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  19. 19. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  20. 20. DEALING WITH YOUR BOSS: 4. If you are dissatisfied with the way your boss has dealt with an issue, you should only refer the matter to a more senior person with his knowledge and with a sufficient period of notice to allow him to reconsider. You should never go over your boss’s head for a decision or report a concern without following this routine. 5. You should adopt a style of personal behavior which ensures that you fit in with the team in which you work. This does not mean that you have to become faceless; simply make sure that your talents and efforts are not obscured from your colleagues and your boss by differences of style. No one can guarantee that his boss will fully appreciate his potential. What you can and should do is make sure that your behavior in the workplace is as thoughtful and considerate to your colleagues as it is to the third parties with whom youBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  21. 21. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  22. 22. ETIQUETTES WITH PEERS: •Colleagues should be treated with respect. Make all your colleagues feel equally valued and, if you are in a position of seniority, do not let single people out for either excessive criticism or praise. •Not all topics of conversation are suitable for office chitchat, especially in an open plan environment. Do not embarrass your colleagues by discussing inappropriate or personal topics and resist the temptation to gossip about other members of staff. •Try to keep your work life and private life separate as much as possible and this includes limiting your personal calls. However, it is important to open up aBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  23. 23. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  24. 24. ETIQUETTES WITH PEERS: •• Support your workmates and they will do the same for you in your hour of need. If you can see someone is particularly busy or stressed there may be some way you can help without affecting your own workload too much •• Always credit colleagues where it is deserved; never steal ideas or take credit for something that was not your idea. •• Be willing to dedicate time and effort to your relationships with colleagues. This may mean giving up an evening for some after work drinks or going out for lunch together once in a while.BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  25. 25. ETIQUETTES WITH PEERS: •• However petty, juvenile or ruthless your colleagues may seem, remind yourself that they are human beings with lives outside the office. Treat all colleagues with courtesy, irrespective of hierarchy. •• Always say please and thank you. A few nice words can keep the mood of the office uplifting or at least keep the mood from turning foul. When you pass co-workers in the hallway and this person is not particularly your friend, smile or nod. •• Refrain from being loud. For those without an office door to close, the most frequent complaint made is about noise from other people in the workBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  26. 26. ETIQUETTES WITH PEERS: •Be sensitive to others’ need for privacy. Do not read someone else’s faxes, emails, mail or computer screens. Only share personal things at work that you wouldn’t mind reading in next week’s newspaper. •Keep your work area tidy. Try not to be messy. A messy cubicle or desk shows how confused and careless you are, and that you are not clear about yourself. Also, it can reflect your personality or personal life at home. So do not let people think that you are always an unorganized person. •Do not consistently interrupt people. Doing so will suggest that your time or opinion is more important than theirs. •Stay away from gossip. Office gossip might not make or break your career but it can cause a lot of unnecessary stressBUSINESS MEETING ETIQUETTE _ FORAM PATEL
  27. 27. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  28. 28. DEALING WITH DIFFICULT PEOPLE How to Deal with Difficult People 1. https://www.youtube.com/watch?v=kARkOdRHaj8 2. https://www.youtube.com/watch?v=iQ40QK1lIOM(shown) Think Fast, Talk Smart: Communication Techniques 3. https://www.youtube.com/watch?v=HAnw168huqA (can be shown) IF You GET THIS, Your LIFE Will CHANGE! | Simon Sinek | Top 10 Rules 4. https://www.youtube.com/watch?v=nJxQ2kUGJkA (Simon Sinek) 5. How to Deal with a difficult Boss https://www.youtube.com/watch?v=nSi5R8txxmI BUSINESS MEETING ETIQUETTE _ FORAM PATEL
  29. 29. P r e p a r e d by F O R A M P A T E L

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