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Identity Relationship 
Management Summit - Dublin 
Tor Alvik, Specialist Director e-ID, Agency for Public Management and eGovernment (Difi)
Difi - The Norwegian Agency for 
Public Management and 
eGovernment 
• Executive Agency established 1 
January 2008 
• To assist in reforming and 
developing the public sector 
• Ca. 230 employees: 90 in 
Leikanger and 140 in Oslo 
• Reports to the Ministry for Local 
Government and Modernisation 
Direktoratet for forvaltning og IKT
Setting 
up a 
common 
platform
Actions 
New regulation: From Consent to Reservation 
Common components – building blocks 
eID solution for security 
Secure eMailbox for information delivery 
Contact Register with mobil-number and email-adresses 
for alerting - for citizens and enterprises 
Register for reservation 
Common infrastructure for reporting – Altinn 
Central registers for people, enterprises and properties 
available 
April 17th 2012 
Agency for Public Management and 
eGovernment 
You have new message
…. 2006 2007 2008 2009 ++ 2010 
Januar
Tjenestenes fordeling: 
597 95 65 15 2
ID-porten (the ID-portal) – common 
authentication to eGov services 
… 
Nasjonalt ID-kort 
About 500 services 
from about 300 public 
agencies 
ID-porten authentication 
portal. 50 mill 
transactions in 2014 
National ID-card with eID is 
planned for 2016 - 2017
eID in Norway (pop. 5 million) 
MinID (MyID) – Difi’s common eGov eID (open source) 
> 3.1million users 
One-time password based, medium security (level 3 of 4) 
BankID – common solution for all banks 
>3.1million users, > 234 services (mainly bank, finance, payment) 
PKI-based, closed, proprietary solution, high security (level 4) 
BankID on mobile phones, electronic identification and signing with the security elements 
stored in the mobile phone’s SIM card, 425. 000 users 
Buypass – smart card solutions 
> 2 million cards, mostly National Lottery cards, many services 
National Lottery cards issued at security level 3 (3DES, non-PKI) 
Cards are easily upgraded to PKI-based (level 4), about 350.000 users 
Main model: Closed, proprietary – but also open solutions 
Commfides – small actor, open (and open source) solutions 
Aiming particularly at employee eID using USB sticks (level 4) 
FEIDE – common eID in higher education 
Password-based (level 2)“Kalmar-2” union across Nordic countries
Authentication via ID-porten 
ID-porten 
Service 
Autenticate 
Back-channel between 
service and ID-porten 
Redirect to ID-porten 
eID 
SAML token identifying 
user, eID used and 
assurance level of eID 
Set session cookie to 
enable single sign-on
Facts and numbers 
140,000 
120,000 
100,000 
80,000 
60,000 
40,000 
20,000 
Direktoratet for forvaltning og IKT 
7,000,000 
6,000,000 
5,000,000 
4,000,000 
3,000,000 
2,000,000 
1,000,000 
0 
Januar Februar Mars April Mai Juni Juli August September Oktober November Desember 
2014 
2013 
Transactions 
20000 
19000 
18000 
17000 
16000 
15000 
14000 
13000 
12000 
11000 
10000 
9000 
8000 
7000 
6000 
5000 
4000 
3000 
2000 
1000 
0 
Series1 
Help desk 
- 
00:00 - 01:00 
02:00 - 03:00 
04:00 - 05:00 
06:00 - 07:00 
08:00 - 09:00 
10:00 - 11:00 
Taxes made public 
12:00 - 13:00 
14:00 - 15:00 
16:00 - 17:00 
18:00 - 19:00 
20:00 - 21:00 
22:00 - 23:00 
Dag 1
External forces promoting changes in the e- 
ID gateway 
Common needs 
and requirements 
Public agencies and end-users 
Possible new service New service? 
Changes to existing services 
Technology 
Cost-/benefit, 
possibilities and 
innovation 
Trends 
Developments in 
society 
Agency for Public Management and 
eGovernment
Strategic priority areas: 
e-ID services 
Agency for Public Management and 
eGovernment 
• Physical persons with a european 
e-ID can be authenticated in the e- 
ID gateway. 
• Persons without a norwegian or 
european e-ID kan be 
authenticated in the e-ID 
gateway. 
• The e-ID gateway is used by 
employee end-users to a greater 
degree. 
Authentication 
• End-users with a Norwegian e-ID 
can sign documents electronically 
for public services. 
• Signed electronic documents can 
be validated. 
• End-users with a european e-ID 
can sign documents electronically 
for Norwegian public services. 
E-signature and 
validation 
• End-to-end secure 
communication between 
customers of the e-ID gateway 
and the end-users. 
Encryption 
• Offer timestamping services to 
the customers of the e-ID 
gateway. 
Timestamping 
Public services’ needs for 
authenticating persons 
are covered. 
Public services’ needs for 
e-signature and validation 
services are covered. 
Assist in enabling secure, 
digital communication 
between end-users and 
public services. 
Public services’ needs for 
timestamping services are 
covered. 
Icons by flaticon.com under CC BY. Authors: Appzgear and Freepik
Strategic priority areas: 
User experience and Professional management 
Agency for Public Management and 
eGovernment 
• The e-ID gateway has a high 
usability for the end-users. 
• The e-ID gateway is available 
to most end-users. 
e-ID 
• Services on the e-ID gateway 
can be intregrated in apps 
and similar technologies 
• Services on the e-ID gateway 
are available on the most 
relevant end-user platforms. 
Mobile 
platforms 
• Continuous improvement of 
processes that contribute to 
secure, robust and effective 
services. 
•Management of the e-ID 
gateway is coordinated with 
the other common 
components in the public 
sector. 
Professional 
management 
The e-ID gateway is 
available to most end-users, 
with high usability. 
Services on the e-ID 
gateway are available on 
end-users’ preferred 
platforms. 
Professional, continous 
improvement of e-ID 
gateway management. 
Icons by flaticon.com under CC BY. Authors: Appzgear and Freepik
e-ID gateway roadmap 
Professional management 
2015 2016-2019 
e-ID services User experience 
e-ID services 
2014 
Self-registering e-ID 
service 
VISION 
The e-ID gateway ensures 
secure digital, public 
management 
2020+ 
TODAY 
■ The e-ID gateway enables 
secure login for Norwegian 
citizens 
Professional, continous improvement 
of e-ID gateway management. 
Covered public agencies’ needs for: 
• Authenticating persons 
• E-signature and validation services 
• Timestamping servicess 
• Secureelectronic communication 
The e-ID gateway is available 
to most end-users, with 
services available on relevant 
platforms, with high usability. 
Support for european e-IDs 
The e-ID gateway is used 
by employee end-users 
e-signature on documents from citizens 
(C2G) 
Support for 
international e-IDs 
e-ID validation 
services 
Timestamping service 
National e-ID 
Revised principles for 
e-IDs available 
through the gateway 
Mobile platforms 
Governance processes 
Coordination with the other common components 
Agency for Public Management and 
eGovernment
Independence of customer-installed 
software is central
Availability on ”all” end-user 
platforms is important
BankID 2.0 was built as a web 
app based on standard web 
technologies
ID-porten and cross border services. 
Norway is member of e-SENS and CEF and 
must follow Eidas regulation. 
Cross border services is so far planned used in 
two e-SENS pilots 
5.4 Business life cycle Cross border company registration 
together with Sweden. 
5.1 – Procurement . Tendering process between Contracting 
Authorities (CA) and Economic Operators (EO) mentioned in the 
WP5 Domain Use Case for eTendering. Preaward face. 
Direktoratet for forvaltning og IKT
Identifikator 
Person nummer 
Samordningsnummer 
Identifikator 
Person nummer 
D-nummer 
Business registration NO 
SE 
19.06.2014 Dörthe Koerner
Tor.alvik@difi.no www.difi.no

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CASE STUDY: NORWAY

  • 1. Identity Relationship Management Summit - Dublin Tor Alvik, Specialist Director e-ID, Agency for Public Management and eGovernment (Difi)
  • 2. Difi - The Norwegian Agency for Public Management and eGovernment • Executive Agency established 1 January 2008 • To assist in reforming and developing the public sector • Ca. 230 employees: 90 in Leikanger and 140 in Oslo • Reports to the Ministry for Local Government and Modernisation Direktoratet for forvaltning og IKT
  • 3. Setting up a common platform
  • 4. Actions New regulation: From Consent to Reservation Common components – building blocks eID solution for security Secure eMailbox for information delivery Contact Register with mobil-number and email-adresses for alerting - for citizens and enterprises Register for reservation Common infrastructure for reporting – Altinn Central registers for people, enterprises and properties available April 17th 2012 Agency for Public Management and eGovernment You have new message
  • 5. …. 2006 2007 2008 2009 ++ 2010 Januar
  • 7. ID-porten (the ID-portal) – common authentication to eGov services … Nasjonalt ID-kort About 500 services from about 300 public agencies ID-porten authentication portal. 50 mill transactions in 2014 National ID-card with eID is planned for 2016 - 2017
  • 8. eID in Norway (pop. 5 million) MinID (MyID) – Difi’s common eGov eID (open source) > 3.1million users One-time password based, medium security (level 3 of 4) BankID – common solution for all banks >3.1million users, > 234 services (mainly bank, finance, payment) PKI-based, closed, proprietary solution, high security (level 4) BankID on mobile phones, electronic identification and signing with the security elements stored in the mobile phone’s SIM card, 425. 000 users Buypass – smart card solutions > 2 million cards, mostly National Lottery cards, many services National Lottery cards issued at security level 3 (3DES, non-PKI) Cards are easily upgraded to PKI-based (level 4), about 350.000 users Main model: Closed, proprietary – but also open solutions Commfides – small actor, open (and open source) solutions Aiming particularly at employee eID using USB sticks (level 4) FEIDE – common eID in higher education Password-based (level 2)“Kalmar-2” union across Nordic countries
  • 9. Authentication via ID-porten ID-porten Service Autenticate Back-channel between service and ID-porten Redirect to ID-porten eID SAML token identifying user, eID used and assurance level of eID Set session cookie to enable single sign-on
  • 10. Facts and numbers 140,000 120,000 100,000 80,000 60,000 40,000 20,000 Direktoratet for forvaltning og IKT 7,000,000 6,000,000 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 Januar Februar Mars April Mai Juni Juli August September Oktober November Desember 2014 2013 Transactions 20000 19000 18000 17000 16000 15000 14000 13000 12000 11000 10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 Series1 Help desk - 00:00 - 01:00 02:00 - 03:00 04:00 - 05:00 06:00 - 07:00 08:00 - 09:00 10:00 - 11:00 Taxes made public 12:00 - 13:00 14:00 - 15:00 16:00 - 17:00 18:00 - 19:00 20:00 - 21:00 22:00 - 23:00 Dag 1
  • 11. External forces promoting changes in the e- ID gateway Common needs and requirements Public agencies and end-users Possible new service New service? Changes to existing services Technology Cost-/benefit, possibilities and innovation Trends Developments in society Agency for Public Management and eGovernment
  • 12. Strategic priority areas: e-ID services Agency for Public Management and eGovernment • Physical persons with a european e-ID can be authenticated in the e- ID gateway. • Persons without a norwegian or european e-ID kan be authenticated in the e-ID gateway. • The e-ID gateway is used by employee end-users to a greater degree. Authentication • End-users with a Norwegian e-ID can sign documents electronically for public services. • Signed electronic documents can be validated. • End-users with a european e-ID can sign documents electronically for Norwegian public services. E-signature and validation • End-to-end secure communication between customers of the e-ID gateway and the end-users. Encryption • Offer timestamping services to the customers of the e-ID gateway. Timestamping Public services’ needs for authenticating persons are covered. Public services’ needs for e-signature and validation services are covered. Assist in enabling secure, digital communication between end-users and public services. Public services’ needs for timestamping services are covered. Icons by flaticon.com under CC BY. Authors: Appzgear and Freepik
  • 13. Strategic priority areas: User experience and Professional management Agency for Public Management and eGovernment • The e-ID gateway has a high usability for the end-users. • The e-ID gateway is available to most end-users. e-ID • Services on the e-ID gateway can be intregrated in apps and similar technologies • Services on the e-ID gateway are available on the most relevant end-user platforms. Mobile platforms • Continuous improvement of processes that contribute to secure, robust and effective services. •Management of the e-ID gateway is coordinated with the other common components in the public sector. Professional management The e-ID gateway is available to most end-users, with high usability. Services on the e-ID gateway are available on end-users’ preferred platforms. Professional, continous improvement of e-ID gateway management. Icons by flaticon.com under CC BY. Authors: Appzgear and Freepik
  • 14. e-ID gateway roadmap Professional management 2015 2016-2019 e-ID services User experience e-ID services 2014 Self-registering e-ID service VISION The e-ID gateway ensures secure digital, public management 2020+ TODAY ■ The e-ID gateway enables secure login for Norwegian citizens Professional, continous improvement of e-ID gateway management. Covered public agencies’ needs for: • Authenticating persons • E-signature and validation services • Timestamping servicess • Secureelectronic communication The e-ID gateway is available to most end-users, with services available on relevant platforms, with high usability. Support for european e-IDs The e-ID gateway is used by employee end-users e-signature on documents from citizens (C2G) Support for international e-IDs e-ID validation services Timestamping service National e-ID Revised principles for e-IDs available through the gateway Mobile platforms Governance processes Coordination with the other common components Agency for Public Management and eGovernment
  • 15. Independence of customer-installed software is central
  • 16. Availability on ”all” end-user platforms is important
  • 17. BankID 2.0 was built as a web app based on standard web technologies
  • 18.
  • 19. ID-porten and cross border services. Norway is member of e-SENS and CEF and must follow Eidas regulation. Cross border services is so far planned used in two e-SENS pilots 5.4 Business life cycle Cross border company registration together with Sweden. 5.1 – Procurement . Tendering process between Contracting Authorities (CA) and Economic Operators (EO) mentioned in the WP5 Domain Use Case for eTendering. Preaward face. Direktoratet for forvaltning og IKT
  • 20. Identifikator Person nummer Samordningsnummer Identifikator Person nummer D-nummer Business registration NO SE 19.06.2014 Dörthe Koerner