2. Table of contents
1. ORIGINS AND GOALS
Who are we ?
Why myHCL ?
2. THE MYHCL PROJECT
What is myHCL ?
Quick overview
Originality
3. RESULTS AND PERSPECTIVES
A good start…
… but not a plain success yet
Perspectives
26/06/2013
DSII HCL
2
3. Hospices Civils de Lyon (HCL) : who are we ?
Second-largest University
Hospital Network in France
14 hospitals
Multi-disciplinary
Specialized
Geriatric
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Direction
Générale
3
23,000
professionnals
5000
physicians
41 surgical
units
10,000 births
/year
900,000
consultations
/year
1.4 million
hospitalization
days / year
300 organ
transplants / year
4. Why myHCL ?
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Direction
Générale
4
Modernize
Involve
patients
Link hospital
to home
- A new legislation linking resources to activity
- A huge budget deficit
- New private clinics challenging public hospital
A global strategy started in 2009 heading 2013
The « Customer approach »
Transform our information system to gain
efficiency : the easily project
6. Why myHCL ?
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Direction
Générale
6
Modernize
Involve
patients
Link hospital
to home
Continuous care from hospital to home is needed
- Optimize doctor time
- Avoid complications and unnecessary consultations
- Growing intervals between specialized
consultations
- One-day surgery
- Population ageing
7. Table of contents
1. ORIGINS AND GOALS
Who are we ?
Why myHCL ?
2. THE MYHCL PROJECT
What is myHCL ?
Quick overview
Originality
3. RESULTS AND PERSPECTIVES
A good start…
… but not a plain success yet
Perspectives
26/06/2013
DSII HCL
7
8. What is myHCL ?
A website dedicated to our patients
A secure communication tool between home and hospital
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Direction
Générale
8
Administrative
procedures
Medical follow-up
Internet
9. What is myHCL ?
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Direction
Générale
9
Internet
Appointment request
E-admission
Remote follow-up
Medical secretaries
Admission desks
Doctors
Private follow-up
E-payment
Medical summaries
Subscription Customer desk
Patients
myHCL features :
15. Originality
Patient centered
A lifelong system
A family approach
The « anonymous » level for « non HCL »
members of the family
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Direction
Générale
15
16. Originality
Generic
« Pluggable » into any French hospital
Non invasive
… and customizable as well
myHCL extensions : specific modules
designed with medical or surgical units
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Direction
Générale
16
17. myHCL extensions : example, the prostatectomy follow-up
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DSII HCL
17
23. Table of contents
1. ORIGINS AND GOALS
Who are we ?
Why myHCL ?
2. THE MYHCL PROJECT
What is myHCL ?
Quick overview
Originality
3. RESULTS AND PERSPECTIVES
A good start…
… but not a plain success yet
Perspectives
26/06/2013
DSII HCL
23
25. …but it’s not enough !
The « customer approach » takes time
to settle among hospital people
Only 50% of the registered patients
used myHCL almost once
Remote follow-up is stopped by a lack
of organization26/06/2013
DSII HCL
25 Communication, user groups, software re-
engineering, satisfaction surveys…
26. Perspectives
More extensions : maternity
subscription, « ask a question »,
infection survey after a surgery
Care pathways
myHCL Phone
myHCL becomes myHOP with 5 cancer
centers adopting it
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Direction
Générale
26
27. Thank you for your attention !
Questions / answers
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Direction
Générale
27
28. FòrumCIS
Més informació disponible a la web del Fòrum Català d'Informació i Salut:
www.forumcis.cat
You can find more information at Fòrum Català d'Informació i Salut site:
www.forumcis.cat