The myHCL Project by Cecile Dolla

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The myHCL Project
Cecile Dolla
Hôpitaux de Lyon

Publié dans : Santé & Médecine
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The myHCL Project by Cecile Dolla

  1. 1. 26/06/2013The myHCL ProjectForumCis, Barcelona2013, April 19th
  2. 2. Table of contents1. ORIGINS AND GOALS Who are we ? Why myHCL ?2. THE MYHCL PROJECT What is myHCL ? Quick overview Originality3. RESULTS AND PERSPECTIVES A good start… … but not a plain success yet Perspectives26/06/2013DSII HCL2
  3. 3. Hospices Civils de Lyon (HCL) : who are we ? Second-largest UniversityHospital Network in France 14 hospitals Multi-disciplinary Specialized Geriatric26/06/2013DirectionGénérale323,000professionnals5000physicians41 surgicalunits10,000 births/year900,000consultations/year1.4 millionhospitalizationdays / year300 organtransplants / year
  4. 4. Why myHCL ?26/06/2013DirectionGénérale4ModernizeInvolvepatientsLink hospitalto home- A new legislation linking resources to activity- A huge budget deficit- New private clinics challenging public hospitalA global strategy started in 2009 heading 2013The « Customer approach »Transform our information system to gainefficiency : the easily project
  5. 5. Why myHCL ?26/06/2013DirectionGénérale5ModernizeInvolvepatientsLink hospitalto homePatients must participate in their healthcareWe, as a public hospital, have a role to play- The rise of medical websites and support groups- New technologies- Patients empowerment
  6. 6. Why myHCL ?26/06/2013DirectionGénérale6ModernizeInvolvepatientsLink hospitalto homeContinuous care from hospital to home is needed- Optimize doctor time- Avoid complications and unnecessary consultations- Growing intervals between specializedconsultations- One-day surgery- Population ageing
  7. 7. Table of contents1. ORIGINS AND GOALS Who are we ? Why myHCL ?2. THE MYHCL PROJECT What is myHCL ? Quick overview Originality3. RESULTS AND PERSPECTIVES A good start… … but not a plain success yet Perspectives26/06/2013DSII HCL7
  8. 8. What is myHCL ? A website dedicated to our patients A secure communication tool between home and hospital26/06/2013DirectionGénérale8AdministrativeproceduresMedical follow-upInternet
  9. 9. What is myHCL ?26/06/2013DirectionGénérale9InternetAppointment requestE-admissionRemote follow-upMedical secretariesAdmission desksDoctorsPrivate follow-upE-paymentMedical summariesSubscription Customer deskPatients myHCL features :
  10. 10. 10Public homepage
  11. 11. 26/06/2013DirectionGénérale11Private homepage
  12. 12. 26/06/2013DSII HCL12Administrative procedures : appointment request page
  13. 13. 26/06/2013DSII HCL13Private follow-up : entering values, receiving medical summaries
  14. 14. 26/06/2013DSII HCL14OphtalmologieDr UNTELPrivate follow-up : entering values, receiving medical summaries
  15. 15. Originality Patient centered A lifelong system A family approach The « anonymous » level for « non HCL »members of the family26/06/2013DirectionGénérale15
  16. 16. Originality Generic « Pluggable » into any French hospital Non invasive … and customizable as well myHCL extensions : specific modulesdesigned with medical or surgical units26/06/2013DirectionGénérale16
  17. 17. myHCL extensions : example, the prostatectomy follow-up26/06/2013DSII HCL17
  18. 18. 26/06/2013DSII HCL18Example, the memory troubles follow-up (for the patient’s helper)
  19. 19. Example : the pediatric rehabilitation follow-up26/06/2013DirectionGénérale19
  20. 20. Originality Service oriented Not only a medical record Made to facilitate patients life26/06/2013DirectionGénérale20
  21. 21. 26/06/2013DirectionGénérale21Printable admissionjustification
  22. 22. 26/06/2013DSII HCL22Printableadministrative forms
  23. 23. Table of contents1. ORIGINS AND GOALS Who are we ? Why myHCL ?2. THE MYHCL PROJECT What is myHCL ? Quick overview Originality3. RESULTS AND PERSPECTIVES A good start… … but not a plain success yet Perspectives26/06/2013DSII HCL23
  24. 24. A good start…26/06/2013DirectionGénérale24 19 000 registered patients in 16 months 20 300 e-payments / 850 K€ collected 2 000 e-admissions 596 appointment requests
  25. 25. …but it’s not enough ! The « customer approach » takes timeto settle among hospital people Only 50% of the registered patientsused myHCL almost once Remote follow-up is stopped by a lackof organization26/06/2013DSII HCL25 Communication, user groups, software re-engineering, satisfaction surveys…
  26. 26. Perspectives More extensions : maternitysubscription, « ask a question »,infection survey after a surgery Care pathways myHCL Phone myHCL becomes myHOP with 5 cancercenters adopting it26/06/2013DirectionGénérale26
  27. 27. Thank you for your attention ! Questions / answers26/06/2013DirectionGénérale27
  28. 28. FòrumCISMés informació disponible a la web del Fòrum Català dInformació i Salut:www.forumcis.catYou can find more information at Fòrum Català dInformació i Salut site:www.forumcis.cat

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