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Foursevens on 
Digital Innovation in Utilities
Boulevard of broken dreams 
http://www.een.be/programmas/eeuwig 
e-roem/katrien-moet-naar-huis
l Who is Foursevens? 
l Boulevard of broken dreams 
l Analysis à la Foursevens 
l The need for prototypes 
l Build step by step by step
The digital transformation
The digital department
Ownership 
The digital lead The senior manager
CONNECT PEOPLE
Tech projects depend on 
people
Digital innovation: people²
Digital transformation = 
collaboration
Invite a (homeless) customer
AGILE DEVELOPMENT 
IS NONSENSE
What is Agile? 
we value: 
Individuals and interactions over processes and tools 
Working software over comprehensive documentation 
Customer collaboration over contract negotiation 
Responding to change over following a plan 
That is, while there is value in the items on 
the right, we value the items on the left more. 
Source: http://agilemanifesto.org/
Agile basics for Agile Projects 
•Active user involvement is imperative 
•Team must be empowered 
•Requirements evolve, timescale is fixed 
•Develop small 
•Plan for frequent delivery 
•Complete each feature before starting the next 
•Collaborative and cooperative approach 
Source: 
http://www.allaboutagile.com/what-is-agile-10-key-principles
Team ownership 
Cooperation versus 'the blame culture'
MINIMUM VIABLE 
PRODUCT
MVP
MVP
Measure customer value
Cure for pain?
Plan ahead
Who would have thought?
Who would have thought?
Who would have thought?
ANALYSE ANALYSE 
ANALYSE ANALYSE
“tech” work starts 
Analyst & creative brains start at the same time
Analyse for Feasibility
Who needs data
Who needs processes
Who needs infrastructure
PROTOTYPE 
PROTOTYPE 
PROTOTYPE 
PROTOTYPE
To prototype or not to prototype
End of creative track
Buy in from all stakeholders
Expectations
Scope
Build
Flow 
Deliver 
Learn 
Adapt 
Deliver 
Learn 
Adapt 
Deliver
http://www.foursevens.be
Ines 
@niske
Barbie in the blackout-proof 
house 
You can read the journal here: 
http://foursevens.be/journal/#article_247
Disruptive Innovation= 
a process by which a product or service 
takes root initially in simple applications 
at the bottom of a market 
and then relentlessly moves up market, 
eventually displacing established competitors.

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Foursevens on Digital Innovation in Utilities