This document is a resume for Francesca Mitton Holladay, an expert in organizational change management with over 15 years of experience leading change initiatives in healthcare organizations. She has extensive experience facilitating changes required by mergers and acquisitions, new technology implementations, and process improvements. Her skills include change management planning, communication, training, and adoption evaluation.

1. Francesca Mitton Holladay, RN BSN
102 Bahia Dorada, Estepona, Malaga, Spain 29693  (1) 850 702 8262  francescabec@gmail.com
SUMMARY
Expert in business transformation addressing the people side of change to optimize engagement, buy in, & adoption
with project experience in mergers and acquisitions, technology system installations, and process improvements.
SKILLS
Highly organized with excellent planning skills
Imaginative and solution finding
Excellent communication and facilitation skills
Self-motivated and motivating
Spanish speaking Organizational development and team building
ACCOMPLISHMENTS
Led organizational change management efforts including workflow redesign and impact analysis, training assessment,
communication planning and development and facilitating go-live and evaluating post go-live adoption of various
healthcare and IT initiatives including:
 Multiple hospital acquisitions (moving all resources to new organizational culture and IT systems).
 New hospital build with recruits of staff from both within the enterprise and external (required addressing the
variances in standards, practices and culture).
 Enterprise-wide technology applications (transitions from paper or different electronic system to new electronic
nurse scheduling systems, nurse, physician and therapy documentation, provider order entry, medication positive
patientidentification, radiologyimagingdatabase, intravenousinfusionpumps andtrackingboard improvements).
 Telemedicine solution to support hospital intensive care units (necessitating physician buy-in that care can be
provided remotely along with bedside care).
 Customer service delivery system (required people to change work processes based on Information Technology
Infrastructure Library (ITIL) concepts which focuses on aligning IT services with the needs of business).
PROFESSIONAL EXPERIENCE
Adventist Health System Information Services, Altamonte Springs, Florida June 2011 – Present
Organizational Change Management Analyst Senior
 Facilitate organizational change management efforts for major projects impacting Adventist Health System
and its facilities including enterprise wide IT systems replacements, manual to electronic system conversions,
five hospital acquisitions, one new hospital purchase, and service management model replacement.
 Develop and implement organizational change management plans including workflow impact plan,
communicationplan, stakeholderengagementplan, trainingplan includingskillsandcompetencyassessments,
resistance management plan including employee/job impact and retention planning; ensure effective
engagement in these areas throughout the life of projects to optimize adoption of the end product
 Interact with and develop messaging and tools for key project stakeholders, project team members and
vendors, with a focus on managing the people side of change on strategic initiatives including changes to
business processes, systems and technology, job roles and organizational structures
 Focus on culture change by proactively through change readiness assessments identify potential risks and
anticipatedpointsof resistanceanddevelopspecificplanstomitigateor addressthe concerns toensure project
success is not compromised
 Prepare and facilitate presentations for hospital C-Suite and other Leadership personnel
 Active and visible leadership alignment and development coach to organizational executives, directors and
managers

2. Tallahassee Memorial Regional Medical Center, Tallahassee, Florida April 1994 – May 2011
RN - Clinical Informatics/Physician Liaison [April 2007 – May 2011]
 Planned new implementations and oversaw all phases including data collection, design, testing, training, and
evaluation for a variety of projects affecting hospital resources (physicians, nurses, interdisciplinary team
members, ancillary staff and business support) to improve patient care & safety
 Created and delivered physician and clinical staff education/training on clinical information systems and
equipment, including for Physician Computer Order Entry (CPOE) and other software applications
 Organized support strategy including reference material and schedules. Provided onsite support during go-
live periods and prepared communicate updates with the focus in increasing stakeholder satisfaction and
patient safety
 Performed hospitalrounds communicatingwithphysiciansand nurses. Performed community outreachvisits
to make ensure access to the system and support physician and physician office users of the system
 Appliedclinicalexpertiseandknowledgeof workflow impacts to evaluatenewtechnology, suchasequipment,
software and systems recommended for clinical use by to determine if the devices or applications support the
clinical environment, enhanced efficiencies and improved patient care and safety
 Collaborated with team members (users of the clinical systems) and organizationalleaders to reach consensus
for implementing changes for best practice, standardization and workflow improvements while supporting
departmental work processes.
 Mentored projectteam members to understandimportance andimpact of thesolution andhow to disseminate
that message to stakeholders during implementation
RN/Staff Nurse [April 1994 – April 2007]
 Held a variety of roles from bedside nurse, charge nurse and several committee positions to implement
change for improving patient care & safety based on best practice recommendations.
 Utilized electronic applications to conduct chart quality assurance audits to ensure best practice adherence
 Identified and coordinated efforts to find solutions to workflow impediments to assist in patient throughput
and improve patient safety
 Prepared instructional material and provided education to new and current Emergency Room nurses
 Collaborated with clinical peers, medical and ancillary staff on a daily basis to promote an interdisciplinary
team approach to deliver best practice patient care and support the other team members answering any
questions and acted as liaison providing feedback for possible improvements to leadership team
 Contributed to organizational process improvement and nursing excellence with shared governance
initiatives and provided organizational history and vision presentations to nursing staff
 Communicated and interacted with medical providers, hospital staff and facility leadership on a regular
basis, promoting employee satisfaction and efficiency in operations
CERTIFICATIONS
Prosci Organizational Change Management Certification March 2013 – Present
Prosci
DDI Certified Facilitator March 2015 – Present
Development Dimensions International (DDI)
Your Infinite Life Training and Coaching Company September 2005 – Present
Completed multiple didactic and experiential courses focused on personal growth, relationship development, and
team building as a participant and later as student instructor providing suggestions for course improvement.
Project Management Professional (PMP) Certification Prep Course December 2013
International Institute for Learning (ILL)