1. FRANCHESCA C. THOMAS
507 East Knox Durham,North Carolina 27703 | fcthomas85@gmail.com | 919-607-1662
OBJECTIVE To obtain a career in the administrative assistance profession with a growing company
COURSE WORK:  Practiced writing business correspondence (memos,business letters,emails)
 Knowledge offiling system utilizing ARMA filing procedure
 Knowledgeable on making traveling arrangements/accommodations
 Skilled in filling out purchase order forms
 Knowledgeable in seating up the requirements and the minutes for a meeting
 Capable ofpresenting a presentation
 Knowledgeable ofrecord indexing/ coding files
 Knowledgeable with telecommunications such as:handling problem calls,
incoming calls,transferring calls,placing calls on hold,handling multiple calls,and
voicemail
 Excellent customer service skills such as handling difficultcustomers,handling
conflict, showing respectfor customers
 Developing an organizational chart
 Coordinating business travel,Domestic and international flights,flightclassification,
cultural differences travel warnings and alerts
 Developed solving and critical thinking skills
 Capable of planning meetings and events,which includes type of meeting,
meeting responsibilityand seating arrangements.
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EDUCATION WAKE TECHNICAL COMMUNITY COLLEGE, RALEIGH, N.C
CERTIFIED PROFESSIONAL ADMINISTRATIVE ASSISTANCE, FEBRUARY 5, 2015
COMPUTER SKILLS Proficientin Word, Excel and power point and publisher software
Proficientin Prezi(on-line presentation software)
LEADERSHIP CommunityActivist for North Carolina Fair share(N.C.Fair share)
 Operated “phone bank” for “Get Out to Vote” campaign”2012
 Canvassed for “GOTV” mid-election campaign 2014

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 Utilized the van and minivan database software
AWARDS “GOTV” CERTIFICATE “TOP PHONE BANKER’ 2012 CAMPAGIN