5. Obama versus Clinton
versus Clinton
Campaign launch advertising
Campaign launch advertising
6. Obama versus Clinton
versus Clinton
The difference lay in their styles.
Clinton sought to propagate the power of the heirÂ
apparent.
Obama was the insurgent. And the Internet favors
was the insurgent.  And the Internet favorsÂ
underdogs  It is intrinsically a guerilla medium,Â
exploiting the rigidities of the market leader, usingÂ
exploiting the rigidities of the market leader, using
soft power to defeat superior resources.
7. Obama versus Clinton
versus Clinton
Obama was âuniquely unqualified.â  HeÂ
did not win the election because of theÂ
internet, but he could not have wonÂ
without it.
Garrett Graff
8. Obama versus Clinton
versus Clinton
His unique selling proposition was this:  HeÂ
was answering the voter s call.  He was notÂ
was answering the voterâs call. He was not
running a marketing campaign butÂ
responding to a voter movement.
responding to a voter movement.
Social media showed the movement inÂ
action.  He lacked qualifications, but theÂ
movement made clear that qualificationsÂ
were not being asked for.
The movement legitimized theÂ
Th t l iti i d th
candidate.
12. At 1:02pm from a member of the public: âCheck the
@unitedairlines account. They've apologized and
accepted responsibility. Cool stuff.â
At 2 28
2:28pm ffrom one of Cf Carrollâs t
llâ team: â
âword h it
d has
@UnitedAirlines isn't trying to make it right, they are
just tweeting is that way â
way...
At 2:31pm from United Airlines: âThe word you hear is
wrong. We have called him and the person who
answered his phone scheduled a call for tomorrow
morning.â
i â
13. 1:46 PM Jul 7: Why'd you guys have to go and break his
g
guitar? http://bit.ly/rI2ef Stop being a bully and fess
p // y/ p g y
up!
3:40 PM Jul 7: Learn from the United Breaks Guitars
song that its NOT ok to treat any customer bad.
9:50 PM Jul 7: You can say creatively that this has
struck a chord with you but lets be real how do you
y y
plan on changing?
9:53 PM Jul 7: You realize that Dave Carroll is one of
many people burned by your "Airline" ~ how'd you
plan to make things right 4them?
9:55 PM Jul 7: And since I'm on a roll, shame on you
, y
for taking over a year to bother.... too much truth in
your bad PR?
14. At 3:00pm on July 8 from Ryan Moore: âi posted a video
p y f y p
for a client of mine monday night and it's like the biggest
vid on youtube canada now. http://bit.ly.â
At 3:39pm on July 8 United Airlines replied: âLove your
client s video.
client's video Not all r as honest as he That is why
he.
policy asks for claims w/in 24 hours. No excuse; we're
y
sorry.â
At 4:56pm on July 8 from a Twitter member: âI love this
song about
b @unitedAirlines
d l Check
h k it out!!
http://bit.ly/8RDMIâ
At 5:02pm on July 8 from United Airlines: âIt is excellent
and that is why we would like to use it for training
y g
purposes so everyone receives better service from us.â
15. United Breaks Guitars
U it d B k G it
9
Milioni
8
7
6
5
4
3
2
1
0
06âlug 25âago 14âott 03âdic 22âgen 13âmar 02âmag
24. We used to use mass media to show
We used to use mass media to show
the power of incumbency â
Ubiquitous, omnipotent, dominant:
Budweiser the King of Beers.
Budweiser the King of Beers
Visa â Itâs Everywhere you Want to Be.
Verizon We Never Stop Working for You.
Verizon â We Never Stop Working for You.
McDonalds â Billions and Billions Served
Citi â The Whole World in One Bank